Torbay and South Devon NHS Foundation Trust
Patient Transport Crew
The closing date is 27 November 2026
Job summary
A Patient Transport Crew Member in the NHS is responsible for safely transporting non-emergency patients to and from healthcare appointments, including hospitals, clinics, and day care centres, by driving a dedicated vehicle and assisting patients with getting in and out, ensuring their comfort and well-being throughout the journey; essentially acting as a dedicated driver and caregiver for patients who cannot use public transportation due to their medical condition.

You will crew vehicles based at any of the Patient Transport sites, conveying patients between hospital treatment and their home and to always ensure their comfort and safety during transit.

Always providing a high-quality client sensitive service.

Passing a driver assessment will be required, this will be arranged with those successful at interview
Main duties of the job

• Carry up to a maximum capacity of patients on the PTS vehicles, whilst maintaining strict appointment times.
• Maintain communication with PTS Control, enabling the addition or cancellation of patients as necessary.
• Participate in a rota system covering any shift required for the Service.
• Maintain dignity and individuality of patients at all times, and ensure their needs are met, including toileting and feeding as necessary.
• Provide support including the lifting, pulling, carrying and pushing of patients weighing up to and over 150kgs between home, treatment centres and vehicle using the appropriate equipment / techniques.
• Ensure that a correct patient handover is carried out.
• Good driving skills with the ability to provide a safe and comfortable journey for patients of different mobilities and dependencies

About us
Why work with us?
Working with colleagues in a friendly and supportive team where everyone has the opportunity to be the best they can be ensures that our diverse experiences are valued and respected.

Details
Date posted: 13 November 2026
Pay scheme: Agenda for change
Band: Band 3
Salary: £25,760 to £27,476 a year per annum
Contract: Permanent
Working pattern: Part-time
Reference number: 388-8388458-MUEC
Job locations: TSDFT area, Torbay Hospital, Torquay, TQ2 7AA, United Kingdom

Job description
Job responsibilities

• NVQ 3 or equivalent level of experience such as HCA
• Willingness to undertake training relevant to the post
• Ability to communicate at all levels including staff, patients and the general public
• Self-awareness and insight into appropriate behaviours, acting as a role model at all times

Full Vacancy details can be found on the attached Job Description/Person Specification. Please refer to your suitability to the post in your supporting information from the role requirements or person specification.

Person Specification
Experience
Essential

• Full UK Driving Licence
• Ability to cover any shift required by the service, occasionally and in escalation at short notice.

Desirable

• C1 category driving licence

Qualifications and Training
Essential

• NVQ 3 or equivalent level of experience such as HCA
• Good numeracy and literacy skills
• Willingness to undertake training relevant to the post

Desirable

• COSHH, Health & Safety
• Customer Care Training
• Patient Care Training

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details
Employer name: Torbay and South Devon NHS Foundation Trust
Address: TSDFT area, Torbay Hospital, Torquay, TQ2 7AA, United Kingdom
Employer's website: https://www.torbayandsouthdevon.nhs.uk

Employer contact details
For questions about the job, contact:
Patient Transport Operational Support Manager
Jason Winston
jwinston@nhs.net
01803656774

Supporting documents
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