Operations Manager - Contracts (South East)

What will you be doing in this role?
This role will liaise closely with the sales and service teams for the various accounts to ensure a professional installations experience for the customer from placing the order through to commissioning and hand over to the service function.

The Ideal candidate:
You will have proven experience of working with customers and 3rd party partners so deliver a seamless, world class service. Collaboration, customer focus and continuous improvement are also key focus areas that this person can bring to the role.

What we offer:

• Competitive salary
• Hybrid working
• 25 days holiday + public holidays (pro rata)
• Holiday purchase scheme
• Contributory pension
• Car salary sacrifice scheme via Tusker
• Paid volunteer day
• Enhanced maternity, paternity, adoption and shared parental pay
• Healthcare cash plan
• Dedicated 24/7 employee benefits platform ‘Verlingue’
• EAP WeCare service
• Boost your learning and growth through LinkedIn learning and Talent Library
• A warm and welcoming team environment
• Development and a chance to build a rewarding career

Key skills and experience:

• Proven successful project management experience
• Technically adept at resolving site issues
• Experienced in resolving problems and customer issues
• Management experience in a technology based, high volume, installations project management environment
• Successful record of implementing and managing business change
• Proven analytical skills
• Proven experience of successfully negotiating contracts with installers and suppliers
• Experience of successfully managing a number of small to large contracts simultaneously
• Experience of dealing with remote site operations
• Very high-level customer facing skills
• Excellent communication skills
• Experienced in continuous improvement practice
• National Certificate level education or equivalent

Required competencies:

• Knowledge of the Community Alarms and associated equipment marketplace
• A proven change manager and team player
• Achievement / results orientated and customer focussed
• Knowledge of contract & forecasting planning models
• Ability to generate lasting customer relationships

Desirable skills and experience:

• ECS / CSCS card
• Knowledge of contract law covering installation & service work
• Detailed knowledge of BS5839

Your day-to-day responsibilities will include:

• Attend pre-project meetings with sales and the customer
• Generate Project Documentation and ensure customer sign off
• Maintain project detail using Projects-on-hand reporting tool
• Ensure written customer sign off on variations
• Provide technical support & guidance
• Control Turnover, cost and margin
• Sell additional equipment/charge for additional work
• Ensure excess Installer stock is cleared
• Undertake audits
• Plan own workload and meeting schedules
• Maintain records of each site history
• Document and resolve complaints

A bit about us:
Tunstall is a market-leading health and care technology provider. Our incredible team of around 3,000 colleagues provides life saving and life changing technology and services to millions of people in 18 different countries. At Tunstall you’ll find a place where you’re valued and celebrated for being yourself. We empower our people to deliver the very best teamwork, innovation and thought leadership.

Equal Opportunities at Tunstall: We welcome applications from all backgrounds and are committed to providing reasonable adjustments.