Job summary
The primary goal of the Lung Cancer Screening (LCS) Programme is to facilitate the early detection of lung cancer, saving lives. The National Screening Committee has reviewed evidence from pilot sites and approved the programme for national implementation from 2028/29.

The Lung Cancer Screening Patient Contact Assessor (PCA) plays a crucial role in delivering the programme to eligible individuals. This programme is open to individuals aged 55-74 with a history of smoking, who are registered with a participating GP practice. Through telephone screening, PCAs assess patient risk using an accredited risk score tool. Those identified as high-risk may be referred for a Low Dose CT scan to enable early cancer detection, improving treatment outcomes.

As a PCA, you will be responsible for reaching out to patients, conducting telephone assessments, and supporting high-risk cases through appropriate referrals. You will also be trained to provide Very Brief Advice (VBT) to smokers, encouraging them to quit, and assist with appointment scheduling for scans at local mobile clinics.

This is a dynamic role where you will work as part of a team, under the supervision of the Performance and Pathway Manager and Team Leader with a focus on patient care, service delivery, and promoting lung health.

Please be advised that sponsorship is not eligible for this post.

A full UK driving license is essential for this post. Please note that an international driving license is not accepted.

Main duties of the job

• Conduct proactive telephone screening to assess lung cancer risk, following national protocols.
• Book appointments for eligible patients at local mobile scanning clinics.
• Provide compassionate and professional communication, addressing patient concerns and offering support.
• Assist patients with booking appointments for Low Dose CT scans at local mobile clinics, managing appointments with attention to detail and strong organisational skills.
• Monitor and manage patients who Did Not Attend (DNA) their Lung Health Check appointments.
• Implement rebooking processes and identify barriers to patient attendance.
• Collaborate with Lung Cancer Screening Specialist Nurses, ensuring patients are well-prepared for their appointments, and escalating high-risk cases during consultations.

The role may require travel to CT scanner sites and other hospital locations to deliver equipment or support service needs. The post holder should have access to a vehicle for work purposes.

The service operates six days a week, and this role requires working shifts:
o Monday - Friday: 0800 - 2000o Saturday: 0900 - 1300

About us
University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence designated organisation - please click the link for further details about this prestigious award. Pathway To Excellence - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

Details
Date posted 29 September 2026
Pay scheme Agenda for change
Band Band 3
Salary £25,760 to £27,476 a year
per annum
Contract Fixed term
Duration 18 months
Working pattern Full-time
Reference number 218-ACS-B3-8315883
Job locations Hospital of St Cross
Barby Road
Rugby
CV22 5PX
United Kingdom

Job description
Job responsibilities

• Offer reassurance and support to patients, especially in complex situations, using empathetic communication techniques.
• Respond to telephone queries and monitor the Lung Cancer Screening generic email inbox.
• Maintain strict patient confidentiality and compliance with data protection regulations.
• Escalate clinical concerns to specialist nurses or other healthcare professionals for further assessment.
• Support patients from diverse backgrounds, utilising interpreter services where required.
• Accurately add encounters on EPR and referrals for patients requiring secondary care.
• Communicate effectively with patients who may have difficulty expressing themselves, using de-escalation techniques when necessary.
• Provide VBT (Very Brief Advice) to current smokers, offering encouragement and support to quit smoking.
• Work collaboratively with multidisciplinary teams, sharing knowledge while respecting role boundaries.

For further details of the role please see the attached job description.

Secondment will be considered for internal candidates If you are successful after interview, you must obtain approval from your current line manager to accept the offer.

Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

Person Specification
Qualifications
Essential

• GCSE English Language and Mathematics. (Grades A-C)

Desirable

• NVQ3 in Administration or Customer Service or equivalent or working towards

Experience
Essential

• Experience in a customer-facing role, demonstrating strong communication and interpersonal skills.
• Proven experience in a fast-paced administrative or assessment environment, managing multiple tasks efficiently.
• Experience working within multi-professional teams, collaborating effectively across different disciplines.
• Ability to communicate clearly and empathetically with patients on a regular basis, ensuring a positive patient experience.
• Proficiency in data management systems, including Excel spreadsheets, Patient Administration Systems (PAS), or other clinical systems.
• Experience in effectively managing patient workloads, prioritising tasks to ensure smooth service delivery.
• Commitment to ongoing professional development, demonstrating a proactive approach to learning and skill enhancement.

Desirable

• Experience supporting individuals in distress, demonstrating empathy and effective communication.
• Previous experience working within a screening programme, understanding its processes and objectives.
• Awareness of current challenges and developments within the NHS, including policies and service improvements.
• Experience working in an NHS or care setting, applying knowledge of healthcare environments and patient care.

Skills
Essential

• Strong written and verbal communication skills, delivering clear and professional information.
• Able to perform effectively under pressure in fast-paced environments while meeting targets and deadlines.
• Effective team player with experience working collaboratively within multidisciplinary teams.
• Self-motivated, enthusiastic and committed to improving health outcomes.
• Excellent interpersonal skills, building positive relationships with patients and colleagues.
• High level of accuracy and attention to detail in administrative and clinical processes.
• Adaptable and flexible, responding positively to change and evolving service demands.
• Proficient in Microsoft Office applications and healthcare information systems.
• Strong understanding of patient-centred care and the importance of individual patient needs.
• Able to manage sensitive and emotionally challenging situations with professionalism and empathy.
• Confident in engaging, informing and motivating patients to support participation and informed decision-making.
• Able to work independently, including lone working, and as part of a wider team.
• Full UK driving licence with access to a vehicle for work-related travel.

Commitment to Trust Values and Behaviours
Essential

• Must be able to demonstrate behaviours consistent with the Trust's values. (As detailed in UHCW's Values in Action document below)
• Applicants applying for job roles with managerial responsibility will be required to demonstrate evidence of promoting equal opportunities through work experience

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details
Employer name University Hospitals Coventry and Warwickshire NHS Trust
Address Hospital of St Cross
Barby Road
Rugby
CV22 5PX
United Kingdom
Employer's website https://www.jobsatuhcw.co.uk (Opens in a new tab)

Employer contact details
For questions about the job, contact:
Performance and Pathway Manager
Melissa Carter
melissa.carter@uhcw.nhs.uk

Details
Date posted 29 September 2026
Pay scheme Agenda for change
Band Band 3
Salary £25,760 to £27,476 a year
per annum
Contract Fixed term
Duration 18 months
Working pattern Full-time
Reference number 218-ACS-B3-8315883
Job locations Hospital of St Cross
Barby Road
Rugby
CV22 5PX
United Kingdom

Supporting documents
Privacy notice University Hospitals Coventry and Warwickshire NHS Trust's privacy notice (opens in a new tab)

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