Job summary
Working within a speciality team to manage the patient pathway, taking into consideration all aspects of that pathway to include: Tracking the progress of cancer patients through their pathway of care including through the diagnostic phase, pursuing results and ensuring that all results are managed appropriately to avoid potential delay. Patients may present through various routes and recording and tracking must be in accordance with National Cancer Waiting Times standards; Ensuring all patients receive appointments and next steps in their pathway in a timely fashion whilst overseeing any other aspect of managing the patient pathway; Maintain and update relevant databases as required. To support patients and their carers re-access specialist services without delay should they need to do so The post holder will work with the Colorectal Cancer team, specifically providing support to the Clinical Nurse Specialists, MDT Coordinators and Cancer Trackers to ensure timely care for all patients in relevant specialities. It is essential that the post holder exercise initiative commensurate with the role and that confidentiality is maintained at all times.

Main duties of the job
Interact with MDT Clinical Teams regarding urgent admissions, outpatient appointments and concerns expressed by patients/relatives and General Practitioners. Communicate with General Practitioners as to the appropriate course of action, i.e. admission or available clinic appointments.

Deal with enquires and problems encountered in the tracking of the patient pathway, communicating with all agencies, which includes taking the appropriate action escalating to the appropriate person as and when required.

Ensure timely return of investigations/reports requested by medical staff. Liaising with all staff concerned e.g. medical, nursing staff, Medical Records Department, X-ray Department, Patient Contact Centre, Pathology Department and Management etc.

Chase out-standing results and if necessary, liaise with outpatient booking teams to amend patient appointments, making sure follow-up appointments following investigations are arranged where necessary.

Assist the Clinical Nurse Specialists (CNS) in the coordination of the Colorectal Cancer service and other administrative aspects of the CNS role as and when required.

About us
We operate from three main hospitals-Furness General Hospital (FGH) in Barrow, the Royal Lancaster Infirmary (RLI), and Westmorland General Hospital (WGH) in Kendal, as well as a number of community healthcare premises including Millom Hospital and GP Practice, Queen Victoria Hospital in Morecambe, and Ulverston Community Health Centre.

FGH and the RLI have a range of General Hospital services, with full Emergency Departments, Critical/Coronary Care units and various Consultant-led services.

WGH provides a range of General Hospital services, together with an Urgent Treatment Centre, that can help with a range of non-life threatening conditions such as broken bones and minor illnesses.

All three main hospitals provide a range of planned care including outpatients, diagnostics, therapies, daycase and inpatient surgery. In addition, a range of local outreach services and diagnostics are provided from community facilities across Morecambe Bay.

Details
Date posted: 22 September 2026
Pay scheme: Agenda for change
Band: Band 4
Salary: £28,392 to £31,157 a year
per annum, pro rata
Contract: Fixed term
Duration: 12 months
Working pattern: Full-time
Reference number: 331-8200138-UHMB-A
Job locations: Royal Lancaster Infirmary, Ashton Road, Lancaster, LA1 4RP, United Kingdom

Job responsibilities
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about University Hospitals of Morecambe Bay visiting our website https://www.uhmb.nhs.uk/

Person Specification
Personal Qualities
Essential

• Ability to work under minimal supervision.
• Demonstrates a commitment to team working.
• Evidence of continuing to update knowledge and personal development.
• Demonstrates a willingness to change as the role evolves.
• Ability to travel cross bay.
• Self motivated.
• Attention to detail.
• Cooperative, flexible, enthusiastic, approachable and friendly.
• Excellent communication skills
• Clear understanding of patient confidentiality.

Desirable

• Awareness of audit procedures.

Education and Qualifications
Essential

• Good standard of general education including GCSE Maths and English or equivalent.
• ECDL or recognised experience.
• Evidence of ongoing personal development.

Experience
Essential

• GuidanceScore Experience of undertaking a range of administrative duties.
• Experience of using MS Office Systems.
• Knowledge and use of medical terminology.
• Word processing skills.
• Knowledge of NHS data definitions relating to Cancer Standards and Cancer Waiting Times.

Desirable

• Previous NHS experience.
• Experience of using a Patient Database.
• Experience of working with spreadsheets and databases.

Skills, ability and knowledge
Essential

• Knowledge of data protection issues and the requirement for confidentiality.
• Evidence of good, clear communication skills and ability to use tact and diplomacy when speaking to patients.
• Proficiency in English language.
• Demonstrates a high level of motivation.

Desirable

• Awareness of quality management systems.
• Awareness of H&S issues.
• Knowledge of national performance targets, choose and book, access plans and governance issues.

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details
Employer name: University Hospitals of Morecambe Bay NHS Trust
Address: Royal Lancaster Infirmary, Ashton Road, Lancaster, LA1 4RP, United Kingdom
Employer's website: https://www.uhmb.nhs.uk

Employer contact details
For questions about the job, contact:
Directorate Manager
Joanne Feeney
joanne.feeney@mbht.nhs.uk
07855092009

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.