Department: Ear, Nose & Throat
Location: Welbeck London, 1 Welbeck St, London, W1G 0AR, United Kingdom

About the department
Our ENT and Maxillofacial Centre provides specialist outpatient care in a calm, patient-centred environment. Working alongside leading consultants and multidisciplinary clinical teams, the service delivers high-quality consultations, investigations and minor procedures while maintaining exceptional standards of safety, dignity and care.

About the role
As a Bank Healthcare Assistant, you will provide flexible support to the nursing team across our ENT and Maxillofacial services. You will help deliver safe, effective and compassionate care while ensuring every patient feels welcomed, informed and reassured throughout their visit.

Working within your scope of practice, you will assist with patient observations, clinical procedures, dressings, specimen collection, clinical photography, phlebotomy and other delegated activities following appropriate training and competency assessment. You will also prepare treatment rooms, maintain stock and equipment, support patient flow and keep accurate clinical records.

This bank opportunity is ideal for a reliable and adaptable Healthcare Assistant who enjoys a fast-paced outpatient environment and can work flexibly according to service requirements.

Key responsibilities

• Deliver safe, compassionate and patient-centred support across ENT and Maxillofacial services
• Assist with patient assessments, observations and delegated clinical procedures
• Prepare treatment rooms, clinic areas and equipment
• Chaperone consultations and procedures when required
• Support minor procedures, dressings, specimen collection and clinical photography
• Undertake phlebotomy, PRP and other delegated activities when trained and competent
• Reassure patients and promptly escalate concerns about their condition or safety
• Maintain accurate records and protect patient privacy and confidentiality
• Monitor stock and report shortages or equipment issues
• Follow infection prevention, safeguarding and clinical governance requirements
• Work flexibly to meet bank staffing and operational needs

About you
You are a caring and motivated Healthcare Assistant with experience in a healthcare, outpatient, ambulatory or clinical environment. Ideally, you will have worked within ENT and Maxillofacial, surgery, private healthcare or another outpatient setting.

You communicate confidently and sensitively with patients and colleagues, remain organised in a busy clinical environment and understand the importance of patient safety, confidentiality and accurate record-keeping.

A flexible and proactive team player, you are willing to develop new clinical skills and can provide dependable support according to the changing needs of the service.

Recruitment process
For this role, there will potentially be four stages: Stage 1 - Shortlisting (based on your application), Stage 2 - Screening Calls, Stage 3 - Interview. We aim to complete these as soon as possible after the closing date for applications.

Disclosure and Barring Service
Welbeck is committed to safeguarding and promoting the welfare of patients and expects all staff to share this commitment. All roles are subject to pre-employment checks in line with regulatory requirements, including an appropriate level of Disclosure and Barring Service (DBS) check.

Welbeck is an equal opportunities employer and welcomes applications from all backgrounds.