Location: North Cardiff Ambulance Station, Pontprennau, Cardiff, CF23 8HF
Closing date: 04 November 2026

Job summary
The post holder will undertake telephone triage assessments of patients in an efficient way. They will advise the most appropriate intervention to meet the needs of the patient using best clinical practice, adhering to Trust Policy, protocols and guidelines.

Will work in an autonomous capacity, assessing and advising callers within agreed guidelines.

Now is a great time to work for Integrated Care as we continue to grow our offer to patients and deliver a clinically effective, patient centred service. We are looking for more Triage and Assessment Nurses to join us in meeting the challenges of urgent and emergency care across Wales.

Integrated Care is a service that gives the people of Wales access to Urgent out of hours care, 24-hour health information with sign posting and access to urgent dental services.

This is an opportunity to deliver outstanding patient care without the physical strains of hands-on care, in a non-patient facing setting, which allows you to focus on prudent health for your patients.

Proposed Start date - February 2027

Main duties of the job
Integrated Care is at the forefront of an improving urgent and emergency care offering for the people of Wales both online and over the phone.

At Integrated Care we employ a wide range of colleagues, from Call Handlers to Nurses, Paramedics, and data analysts, working as part of a multi-disciplinary team alongside GPs, Pharmacists and Mental Health Practitioners.

This is a dynamic role in which you'll draw upon your clinical assessment skills to help and advise a broad spectrum of patients, from minor ailments and injuries to complex and urgent conditions as well as to hone your skills in a remote clinical decision-making environment.

As a Band 6 Triage and Assessment Nurse, you'll have the autonomy to make decisions but be supported by our experienced team of senior clinicians, practice coaches and multi-disciplinary colleagues.

Our highly trained teams work closely with urgent care GP's and pharmacists in looking after Wales Urgent care needs. Working for Integrated Care will mean you make a real difference to people's lives and health as we engage with thousands of patients each week.

The benefits of working for Integrated Care:

• A range of supportive work-life balance policies
• A comprehensive CPD programme
• A range of health and wellbeing support services
• Where you will learn remote clinical decision-making skills
• Support through revalidation
• Flexible approach and family friendly working pattern

Person Specification
Essential qualifications and experience

• NMC Registered Nurse (adult or Child), relevant clinical practice as a nurse in front line, acute or chronic care, or telephone based triage or HCPC Registered Paramedic with demonstrable post registration experience as a Paramedic in front line services.
• Evidence of undertaking regular update training and continuous personal/professional development as required by regulating body.
• Flexible approach to work - expect to work a rotating shift system including working nights and weekends (unsocial hours)
• Able to demonstrate the Trust values and behaviours
• Able to demonstrate strong listening and communication skills
• Able to demonstrate team working with a collaborative style
• Able to work to own initiative and make decisions
• Able to demonstrate sound clinical decision making capabilities
• Be able to demonstrate high levels of current clinical knowledge, computer literate, committed to personal development
• Committed to ongoing training and development including mandatory updates
• Good self-management - ie selfstarter, good time keeping
• Ability to work under their own initiative without direct supervision

Desirable

• Ability to speak Welsh

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply. Welsh Language level 1 skills are desirable for this role.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website.

Employer details
Employer name: Welsh Ambulance NHS Trust
Employer's website: https://www.ambulance.wales.nhs.uk/en/5

For questions about the job, contact:
Rheolwr Ardal / Locality Manager, David Hyde, david.hyde@wales.nhs.uk, 01633626303

In line with the Trust's Starting Salary Procedure, all applicants will start at the bottom of the band for the position applied for, but can apply for a higher salary if they have previous experience relevant to the position.