Job summary
We are seeking a motivated, organised, and enthusiastic individual to join the Stoma Care Team at Watford General Hospital in a combined Healthcare and Administrative Assistant role.

This is a fixed-term position for a period of six months.

This unique position offers the opportunity to contribute both directly to patient care and to the efficient running of the stoma service.

The successful candidate will work closely with the specialist nursing team, you will be supporting patients throughout their care journey and helping to ensure they receive a welcoming, professional, and compassionate experience.

In addition, you will provide a range of administrative support, including maintaining accurate records, coordinating appointments, managing correspondence, and supporting effective communication across the service.

Please note that the Trust is unable to offer visa sponsorship for this role.

Main duties of the job
The successful candidate will be a proactive team player with excellent interpersonal and organisational skills, capable of balancing clinical support duties with administrative responsibilities.

Your contribution will be integral to ensuring the smooth delivery of a safe, effective, and patient-focused Stoma Care Service.

This is an excellent opportunity for an individual who is passionate about patient care, values teamwork, and is committed to making a positive difference to the experience of patients with an ostomy and their families.

About us
With a new hospital planned for Watford, work underway to update theatres at St Albans City Hospital and plans for a neighbourhood healthcare centre in Hemel Hempstead, this is an exciting time to join us. We are building on the success of our award-winning virtual hospital and re-imagining models of care, working closely with partners and making the most of advances in digital healthcare. Staff wellbeing and development are a priority, as is the role of innovation in improving clinical care, outcomes and patient experience. Our vision is Excellent patient care, together and our values are to be empowered, compassionate, professional and inclusive. We offer a variety of flexible working options as we recognise the importance of a good work life balance. If you have a disability or long-term health condition and require support or guidance please contact westherts.recruitment@nhs.net. If you are a Service Leaver, Veteran, Military Reserve, Cadet Force Adult Volunteer, or partner/spouse of those serving please tick "Member of the Armed Forces Community" on the application form. We reserve the right to close this advert early due to the volume of applicants. Please apply as soon as possible to avoid disappointment. If you do not hear back within 3 weeks of your application, please assume you have been unsuccessful on this occasion.

Job responsibilities
Our Stoma Care Team provides person-centred care, treating patients, families, and colleagues with dignity, respect, and compassion. We recognise that every member of the team, whether in a clinical or administrative capacity, plays a vital role in achieving excellent patient outcomes and delivering outstanding care.

Please refer to the attached job description and person specification for a full list of duties and details about the role.

Person Specification
Education and qualifications
Essential

• Educated to GCSE level or equivalent with grade c or above in English and Maths.
• NVQ Level 3/4 in Health and Social Care.
• Care certificate.
• Good command of English language.

Desirable

• Foundation stoma care course.
• IT qualification or course.
• Secretary skills e.g. letter writing.

Knowledge
Essential

• Experience looking after colorectal/general surgical patients.
• Proficient in use of computer applications e.g. Microsoft office- Word, Excel, Power Point, Outlook.
• Email proficient.

Desirable

• Ward based experience.
• Trust's IT applications (EPR).
• Knowledge & access of the National Patient Database (Smart Card).

Experience
Essential

• Previous experience in a ward/community as a Healthcare assistant.
• Office or clerical environment experience.

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details
Employer name: West Hertfordshire Teaching Hospitals NHS Trust
Address: Watford General Hospital, Watford, WD18 0HB, United Kingdom
Employer's website: http://www.westhertshospitals.nhs.uk

Employer contact details
For questions about the job, contact: Stoma and Pouch Care CNS, Paula Williams-Bowen, paula.williams-bowen@nhs.net

Details
Date posted: 05 November 2026
Pay scheme: Agenda for change
Band: Band 3
Salary: £27,106 to £28,850 a year inc HCA
Contract: Fixed term
Duration: 6 months
Working pattern: Full-time, Flexible working
Reference number: 360-B-11620-B
Job locations: Watford General Hospital, Watford, WD18 0HB, United Kingdom

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