Job summary
The Mental Health Single Point of Access is at the centre of urgent and crisis mental health care across Ealing, Hammersmith & Fulham and Hounslow. Alongside our 24/7 SPA, the team also delivers NHS 111\*2 mental health provision and Mental Health Urgent Community Response, creating a unique service where senior clinicians can work across telephone triage, urgent response, crisis pathways and system-wide decision-making.

We are looking for an experienced and dynamic Band 7 Senior Clinician who enjoys challenge, autonomy and leading from the front. You will make complex clinical decisions, support staff in real time and help shape how people access the right care at the right time.

This is a role for someone who wants more than a traditional clinical post. You will influence pathways, lead practice across a fast-moving service and play a key role in the continued development of urgent and crisis mental health care

Main duties of the job
As a Band 7 Senior Clinician, you will be one of the key clinical leaders within SPA, NHS 111\*2 and MH UCR. You will provide senior oversight of complex referrals, telephone triage, urgent and crisis presentations and professional-to-professional contacts, supporting the team to make safe, confident and proportionate decisions.

You will lead the service clinically and operationally on shift, providing immediate support with risk, escalation and complex pathway decisions while maintaining oversight of service pressures and patient flow.

You will supervise and develop staff, contribute to quality improvement, audit and performance and work closely with CATT, primary care, ambulance services, police and wider partners. You will have the opportunity to influence practice, develop new ways of working and help shape a service that sits at the heart of urgent mental health care across three boroughs.

About us
West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.

Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ over 5,000 staff, of whom 59% are BME. Our turnover for 2024-25 is over £500m.

The Trust is rated as 'Good' overallby the Care Quality Commission. Forensic services are rated as 'Outstanding'.

The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.

Details
Date posted: 11 September 2026
Pay scheme: Agenda for change
Band: Band 7
Salary: £55,524 to £62,652 a year
Per annum inclusive pro rata
Contract: Secondment
Working pattern: Full-time
Reference number: 222-LS-Man-198
Job locations: St Bernards, Uxbridge Road, London, UB1 3EU, United Kingdom

Job description
Job responsibilities
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached.

The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.

Person Specification
QUALIFICATIONS AND TRAINING
Essential

• Registered Professional (Mental Health Nurse RMN, Social Worker or OT).
• Evidence of ongoing professional development
• Mentorship/Teaching & assessing qualification

Desirable

• First or higher degree in appropriate subject area.
• ENB 998, 812 or equivalent
• Nurse prescriber or willingness to become a nurse prescriber

EXPERIENCE
Essential

• Experience in a variety of MH settings as a qualified practitioner.
• Significant experience at band 6 or equivalent within CRHTT, Liaison nursing, intake service or equivalent.
• Delivering Clinical supervision/ reflective practice to nursing as well as other professionals.
• Multi-disciplinary team working.

Desirable

• Previous experience of working within a Single Point of Access services.
• Previous experience of telephone based assessments.

KNOWLEDGE AND SKILLS
Essential

• Understand a range of models of mental disorder, including the contribution of social, physical and development factors.
• Understand the social perspective on mental disorder and mental health needs.
• Ability to build relationships across organisational and professional boundaries
• Ability to analyse and interpret complex data required to deliver the service.
• Ability to deal with complex issues arising from managing a diverse multidisciplinary service
• Excellent verbal and written communication skills
• Good risk assessment and management skills
• Understanding of social care resources and provision available beyond statutory agencies
• Experience of supervision or practice teaching.
• Ability to demonstrate leadership under pressure, including good communication, prioritisation, and influencing.
• Extensive experience of applying assessment skills within a statutory social work setting.
• Demonstrate the ability to assess, develop, implement and evaluate programmes of care for individuals experiencing acute mental distress.
• The ability to use a range of therapeutic interventions with individuals in acute mental health crisis.
• An understanding of the Care Programme Approach and its application
• Knowledge of the national agenda and vision for mental health services within the NHS.
• Interpersonal Skills; Works effectively with individuals, teams, clients and staff. Supporting others and showing clear personal values in line with those of the organisation.
• Adapting and Coping; Adapts and responds well to change. Manages pressure effectively and copes well with setbacks.
• Analysing Interpreting and Judging; Thinks analytically, ability to solve complex problems and issues, makes rational, realistic and sound judgements.
• Planning and Performing; Plans ahead and works in a systematic and organised way. Follows direction and procedures.
• Organisational Awareness and Strategic Thinking; Thinks broadly and strategically, supports and drives organisational change.
• Understands functions and needs of the organisation.

Desirable

• Demonstrate knowledge of audit and research
• Demonstrate the ability to co-ordinate a team and it's day-to-day work.
• I.T. and Database skills with knowledge of word processing and spreadsheet management
• Received additional training in areas such as AMHP, BIA, Court of Protection, Practice Educator and talking therapies

PERSONAL QUALITIES
Essential

• Warm, friendly, approachable
• Flexible approach
• Ability to cope with change
• Able to work seamlessly with other professional groups
• Ability to work under pressure
• Flexible and positive attitude to work.
• Ability to be empathetic
• Keen to learn new skills and to share learning with others

OTHER REQUIREMENTS
Essential

• Ability to work as part of a multi-disciplinary team providing a service to clients 24 hours a day, 7 days a week may include some on-call work.
• Fit and able to undertake patient facing work as and when required.

Desirable

• Possession of a valid UK driving license.

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Applicants must have current UK professional registration.