Job summary
An exciting opportunity has arisen for a motivated and experienced Discharge Coordinator to join our dynamic Hospital Discharge Team. You will play a key role in supporting patient flow and coordinating safe, timely discharges from admission through to discharge. Managing a caseload of patients with varying levels of complexity, you will work closely with multidisciplinary teams, community services, social care, and external partners to remove barriers to discharge and reduce length of stay. The successful candidate will lead on complex discharge planning, support pathway coordination, facilitate access to specialist equipment and community services, and act as a key escalation point to ensure patients are discharged safely and without unnecessary delay. You will also provide leadership and support to discharge coordinators, promote best practice, and contribute to service improvement initiatives. This is an excellent opportunity for a skilled professional with strong clinical knowledge, outstanding communication skills, and a passion for improving patient outcomes and experience through effective discharge planning.

Main duties of the job

• In liaison with ward staff, community, social services and other healthcare colleagues facilitate timely, appropriate and safe discharge of patients.
• Attend Daily Reason to Reside Meetings, MDT meetings, Professional and family meetings, Daily Board rounds on allocated wards.
• Ensure that the Early Discharge Notification (EDN) to be completed within 24 hours of hospital admission, Needs Based Assessment (NBA) and any other onward referrals are completed in a timely manner.
• Ensure the person and any carer's, family or friends are involved in and informed about all aspects of the discharge process.
• To promote and ensure that early bed release guidelines are adhered to; ensuring that all appropriate patients are moved to the discharge lounge.
• Promote nurse led discharges at weekends and assist on competency levels to empower staff both at ward level and within the discharge team.
• Actively support and facilitate the transfer of patients who are privately funding their care to prevent extended length of stay. To adhere to the National and Trust Policy for Discharge to family and carers within the agreed time frame to avoid extended length of stay.
• Work flexibly in shift patterns to meet the needs of the Trust, including bank holidays, unsocial hours, cross-site working and weekend working.

About us
West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation. Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ over 5,000 staff, of whom 59% are BME. Our turnover for 2024-25 is over £500m. The Trust is rated as 'Good' overall by the Care Quality Commission. Forensic services are rated as 'Outstanding'. The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.

Job responsibilities
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached. The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.

Education and qualifications
Essential

• Degree or other recognised qualification
• HCPC /NMC registration
• Post basic qualification in area relevant to practice
• Evidence of CPD and relevant post graduate courses and additional experiences

Desirable

• Management qualification

Experience
Essential

• Minimum of 1 year post qualification experience of working with patients with a range of health conditions and complex needs.
• Working collaboratively as part of a multi-disciplinary team and with professionals from other organisations.
• Experience relating to all aspects of simple and complex discharge
• Participation in CPD, appraisal, supervision and other developmental activities throughout professional career.
• Participation in research / audit activities.
• Staff teaching
• Management of staff

Desirable

• Service development experience
• Change Management experience
• Evidence of innovation

Skills and knowledge
Essential

• Knowledge of continuing care assessment
• Leadership and change management including People management, Motivation of staff and team building, Decision making skills etc.
• Teaching skills
• Research based care
• Evidence of advance knowledge re discharge planning and capacity issues

Desirable

• Business planning
• Information Technology Skills
• Presentation Skills

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website. From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Applicants must have current UK professional registration. For further information please see NHS Careers website.