West Suffolk NHS Foundation Trust
Floor Coordinator & Front Door Streaming

The closing date is 24 November 2026
Job summary
STREAMING
The post holder will manage and be responsible for the timely assessment and navigation of patients attending the Emergency Department. The patients attending the department will then be streamed to the most appropriate service for their care needs following this assessment.

Manage the co-ordination and timely assessment of all ambulatory patients attending the department during the operating hours, ensuring safe and timely assessment and progress of patient through their journey of care, streaming them to either the emergency department or the GP service on site.

Accurately assess the patient and interpret any clinical signs to allow a rapid decision as to which destination will best address the patients' health needs and ensure accurate document of this process.

Ensure our patients receive high standards of care and good communication during the streaming process.

FLOOR COORDINATING
This role provides strong nursing management within our Emergency Department. You will deliver quality and effective person-centred care by performing individual assessment of care needs, developing, implementing, and evaluating clinical treatment plans or pathways that meet the needs of the patient and their families/carers. The post holder will take direct day to day shift leader responsibility for the Emergency Department.
Main duties of the job

• Manage the overarching co-ordination of the day-to-day operational activity across the ENP service, Resus, Majors, Rapid Assessment, Paediatric ED and Ambulatory Care to ensure safe and timely progress of patients through Emergency Department.
• Facilitate the necessary processes to ensure timely placing of patients in the appropriate specialist bed.
• Resolve any risk management issues promptly and feedback to the Unit Manager
• Promote effective communication and interpersonal skills to act as link person between the departmental staff and Unit Manager, other Specialist medical staff within the Trust, and relevant external bodies (Out of Hours GPs, St John's Ambulance, Ambulance staff as well as the Divisional and Trust Management Teams
• Use effective and efficient interpersonal skills, supporting junior staff and the wider ED team, liaising with senior staff as appropriate
• Create and maintain a safe and welcoming environment for patients, visitors and staff
• Network both internally and externally to promote the Emergency Department

About us
#BeKnown at West Suffolk NHS Foundation Trust. By us. By our patients. By our community

We are a busy, friendly, rural NHS Trust providing high-quality care and compassion to more than a quarter of a million people across west Suffolk. We care for, treat and support people in hospital, at home and in various community settings.

The West Suffolk Hospital in Bury St Edmunds provides acute and secondary care services (emergency department, maternity and neonatal services, day surgery unit, eye treatment centre, Macmillan unit and children's ward). It has 500+ beds and is a partner teaching hospital of the University of Cambridge.

Adult and paediatric community services, provided in collaboration with West Suffolk Alliance partners, include a range of nursing, therapy, specialist, and ongoing temporary care and rehabilitation, some at our Newmarket Community Hospital.

We do our utmost to achieve outstanding clinical outcomes for patients and our values of fairness, inclusivity, respect, safety and team work guide how we work and behave as a team.

With nearly 5,000 staff, from all over the world, we strive to make our organisation a great place to work. Whatever your role or ambition, we want to help you be the best you can be.

We promote a diverse and inclusive community where everyones voice counts and you can #BeKnown for whoever you are.

Join us. What will you #BeKnown for?

Details
Pay scheme: Agenda for change
Band: Band 7
Salary: £49,387 to £56,515 a year, Per annum Pro Rata
Contract: Permanent
Working pattern: Full-time, Flexible working
Reference number: 179-8402031-M
Job locations: West Suffolk Hospital NHS Foundation Trust, Hardwick Lane, Bury St Edmunds, IP332QZ, United Kingdom

Person Specification
Education and qualifications
Essential

• Registered Nurse
• Degree level or equivalent /undertaking a degree or equivalent or evidence of degree or equivalent work
• Advanced course/s e.g ATNC, ALS, APLS
• Transfer Training

Desirable

• Leadership training/course

Experience and knowledge
Essential

• Proven track record in shift coordination
• Proven experience at band 6 AFC or equivalent in Emergency Care

Desirable

• Experience in a senior role within department coordination

Skills and abilities
Essential

• Knowledge of clinical governance
• Preparation for Mentorship/relevant teaching qualification.
• Experience of training delivery

Desirable

• Experience in change management and service development

Personal qualities
Essential

• Excellent communication skills
• Excellent Planning and Organisation skills
• Patient focused
• Ability to change and develop service, others and self
• Accurate and timely documentation with an eye for detail

Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship: Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.
UK Registration: Applicants must have current UK professional registration.

Apply via the company portal