Job summary
Manage a team of clinical team leads. Ensuring oversight of 70 staff.

Supporting staff development, service transformation and the delivery of organisational objectives. Facilitate preparations for CQC and Ofsted inspections

Working collaboratively with the Senior Management Team to drive continuous improvement and maintain a quality, patient-centred care and support the strategic objectives of the Trust.

Holding managerial responsibility for the effective operational and clinical running of services, ensuring effective clinical delivery and performance management against key performance indicators and financial targets.

Main duties of the job
Provide operational, clinical, and professional leadership to service leads and multidisciplinary teams.

Support the strategic development of services in line with national policy and local health needs.

Develop and improve patient pathways and models of care. Oversee patient flow into, through, and out of community services.

Lead workforce learning, development, and succession planning.

Ensure services are efficient, sustainable, and delivered within budget.

Lead service improvement and change management programmes.

Foster innovation, engagement, and a positive culture that supports high-quality care.

Identify and contribute to business growth and tender opportunities.

Ensure effective performance management and workforce leadership.

Deliver robust financial management, including cost improvement programmes.

Ensure compliance with quality, performance, and regulatory standards.

Represent the service and Trust with external stakeholders. Embed safeguarding within all aspects of service delivery.

About us
You will be supported by the borough lead for Barnet to develop and extend your management skills and have opportunities to work alongside other service leads across Whittington.

Whittington Health offers many staff benefits, including flexible working opportunities, health and wellbeing employee benefits including gym discounts and bike loans, employee support including counselling services, performance appraisals, staff excellence awards and NHS discounts on high street brands and services. To find out more about My Trust benefits please visit www.whittington.nhs.uk/CYPrecruitment

Job responsibilities

• To deliver effective operational and clinical leadership and direction to the service leads and multi-disciplinary teams
• To support and develop the strategic direction for the service in line with national policies and locally identified health needs
• To support and influence the development of new patient pathways in response to the requirements of the commissioners
• To oversee patient pathways / flows into and out of Community Services
• To manage a range of processes and systems, across the service to support the effective running of the service and patient pathways
• To ensure harmonization of quality care delivery across the service areas
• To lead the Learning and Development plan for services and ensure that developmental requirements are in place for all staff in line with the knowledge and skills framework
• To ensure services are cost effective and delivered within budget
• To lead change management in the implementation of service development
• To create a culture in which innovative ideas can flourish and provide vision and inspiration to enable staff to deliver support effectively
• To identify and participate in the tendering for new business opportunities
• To ensure effective performance management and professional and clinical leadership of the workforce
• To deliver robust financial management in line with Directorate and Trust targets, including Cost Improvement Programmes
• To ensure services meet care quality and performance management standards and is compliant with all regulatory requirements and standards
• To represent the Service and Trust at external meetings with stakeholders
• To ensure the safeguarding agenda is firmly embedded in service delivery at all levels

Management of Service Delivery and Service Development

• To ensure that services are continually monitored, viewed, and adapted to meet changing service user need and identified commissioning requirements
• To ensure the delivery of clinical and care quality standards and objectives
• To be responsible for implementing service changes when required, ensuring effective implementation with measurable outcomes and agreed timescales
• To ensure that systems are in place to monitor stakeholders' views of services and ensure that service users, carers, relevant community organisations and other key stakeholders are involved in and influence key decisions on service development
• To ensure that the service area contributes fully to the development of the business plan for the Directorate and assists in the setting of strategic objectives for the Service
• To ensure the service area is kept up to date with legislative and policy changes and developments
• As a member of the senior management team, contribute to the establishment of new services that meet national and local requirements
• To facilitate the development of clinical guidelines, protocols, and patient-related policies in partnership with clinicians and other managers within the organization to promote safe and effective patient care
• To support the Director and Assistant Director in the strategic planning of the services, identifying new business opportunities, writing business plans and service specifications as appropriate
• To support the Director and Assistant Director and other senior managers in the development of strategy for adults and older people within the organization
• To deliver service improvement through the further development of multi disciplinary team working
• To participate in local and national clinical networks to promote evidence based clinical developments which improve patient care
• To assume responsibility for further delegated areas of lead responsibility across the Directorate as required by the Assistant Director or Service Director

Management of Resources

• To ensure the effective operational running of services, providing a framework for achieving objectives. This will include the development of protocols, local policies and procedures, liaison networks and managerial structures
• To manage a budget within the scheme of delegation and to the agreed accounting standards and procedures, implementing CIP plans as required
• To ensure that issues of equality and diversity are fully considered in service provision
• To ensure that buildings and sites are maintained to agreed standards and meet Health and Safety requirements
• To implement the Trusts information / data procedures and participate in the collection and reporting of statistical information
• To establish systems and practices within the service that deliver against key performance indicators and targets
• To establish systems and practices within the service that deliver clinical and financial performance in line with local, national and professionally determined standards
• To ensure clinical services have robust risk management arrangements in line with organisational policy
• To develop a well functioning service which develops credibility as a service provider

Human Resources Management

• To actively promote strong and effective leadership within a care quality structure that is built on the principles of open engagement, enquiry and learning
• To develop and implement a leadership structure that safely devolves decision making close to the point of care delivery
• To ensure that effective performance management structures are in place and that all staff have structured supervision and an annual appraisal
• To ensure staff are compliant with their statutory and mandatory training and are provided with learning and development opportunities appropriate to their needs, within financial constraints
• To ensure staffing levels and skill mix fully and effectively meet the needs of the patients, the services and are within best practice guidelines and financial constraints
• To ensure staff are treated fairly and consistently and within the operational policies and procedures applied in the organisation
• To undertake disciplinary investigations as requited and present findings to Hearing Panels
• To provide cover for the Assistant Director during periods of leave / sickness etc.

Communication

• To ensure effective communication across the services and with external partners
• To be responsible for ensuring a full and timely response to all complaints and ensure that lessons from these complaints are disseminated within the service
• Undertake investigations for serious incidents, write investigation reports and feed back to service, service users and carers as appropriate
• To develop and sustain relationship management with key stakeholders and partner agencies, such as commissioners, local authorities, Acute Trust, GPs, service user and carer groups, voluntary sector organisations
• To promote the Trusts services and positively enhance the Trusts corporate image internally and with external agencies
• To ensure patient records are in line with standards of practice and Trust policy
• To attend and chair a range of forums relevant to the service and present reports as appropriate

Learning and Development

• To take a lead role in the management of training and educational opportunities for staff in the service and to ensure that they are kept up-to-date with legislative and policy changes and developments
• To keep up to date professionally, be familiar with contemporary practice issues, and participate in training programmes identified within personal development plan
• To promote a positive image of the service through development of self and others
• To develop and implement training strategies for the service in line in conjunction with others
• To encourage and support projects, research, clinical audit and surveys as appropriate and to identify relevant projects
• To ensure that service delivery is in line with evidence-based practice

Analytical Skills

• Analyse monthly activity information for services provided, taking corrective action to maintain activity targets
• Reflect on and interpret complex information factual situations with require analysis, option appraisal and generation of solutions
• Work with the Assistant Director to monitor Service Specification, contracts relating to the service, CQUIN targets and Key Performance Indicators are delivered

Planning & Organisation

• Manage a significant change agenda setting the standard for service delivery within the locality ensuring responsiveness and innovation
• Lead on specific areas as delegated
• Lead on service development/issues as delegated/agreed
• Work with the Assistant Director to prepare business cases to support service requirements as require
• Plan workforce requirements based on future service delivery need
• Be responsive and flexible to changing priorities and deadline
• Manage own time effectively and delegate appropriate functions responsibly
• Plan and arrange care strategies for complex cases, making relevant adjustments as necessary
• Plan, coordinate and manage a variety of meetings involving a wide range of attendees

Person Specification
Knowledge, Training
Essential

• A recognised health discipline
• Graduate level education healthcare or healthcare management or relevant experience
• Evidence of on-going personal and professional development

Experience
Essential

• Significant operational management experience of NHS services
• Proven experience of successful financial management
• Demonstrable experience of identifying and delivering Care Quality improvement initiatives

Knowledge
Essential

• Knowledge of the national policy agenda
• An understanding of applying business model principles in a health care setting

Skills
Essential

• Understands external context at national and local level; encourages teams to consider innovative approaches
• Decision making: Sensitive to complex political and organisational issues; Decisive
• Communication: builds rapport, energises, convinces and persuades
• Relationships: awareness of, and works collaboratively with key Stakeholders

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).