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"Care navigation through triage-based appointments for efficient, safe patient care"
Keats Grove Surgery is a GP practice serving registered patients in The Scotlands area of Wolverhampton. It provides general practice and nursing care through a triage-based appointment system, alongside chronic disease clinics for diabetes, coronary heart disease, asthma and hypertension, plus antenatal, baby, immunisation, physiotherapy, smoking cessation and NHS health checks. Its triage model helps patients reach the most appropriate care, increasing capacity, reducing waiting times and supporting patient care and safety. The practice also works with a Patient Participation Group to represent patients’ voices in service decisions, and operates as an approved teaching practice for GP registrars and Aston University medical students.
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NHS
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To deliver accessible, modern general practice through digital triage systems whilst supporting patients unable to use online services.
To ensure patients are navigated to the most appropriate care, increase capacity, reduce waiting times, and improve patient care and safety.