Job summary
We're looking for an experienced and compassionate Deputy Manager to oversee the day-to-day running of specialist support services in New Milton and the Southampton area. This rewarding role will provide leadership across a dedicated service supporting two individuals with learning disabilities, alongside a bespoke service for an individual with complex needs. Due to the highly personalised nature of the support provided, the successful candidate will possess exceptional communication and relationship-building skills, working closely with families, health professionals, and other key agencies to ensure outstanding, person-centred outcomes for the people we support.

Reporting to the Registered Manager, as Deputy Manager you will be responsible for providing operational management support, leadership, and oversight across multiple services within the New Milton and Southampton areas. You will support in delivering a safe, caring, responsive, effective, and well-led service for both the people we support and staff, ensuring the highest possible standards of care are maintained in line with organisational and regulatory Key Performance Indicators (KPIs).

Main duties of the job
The Deputy Manager at Enable will be responsible for overseeing support services for individuals with learning disabilities and complex needs in New Milton and Southampton. The role involves providing operations management support, ensuring standards of care, and maintaining compliance with KPIs. Key responsibilities include preparing staff rotas, supporting budget management, and promoting positive relationships among stakeholders. Candidates require a QCF Level 4 or 5/RMA/Health & Social Care qualification or willingness to undertake it, along with experience in mental health support, proven leadership, excellent communication skills, and a valid UK Driving License.

About us
Agincare, celebrating 40 years of service, is a family-owned care provider with over 5,500 team members, delivering care across various locations in the UK. As one of the UK's largest care providers, Agincare offers services including care homes, home care, extra care, supported living, and live-in care across more than 170 locations. Agincare is dedicated to providing equal opportunities and encourages diverse applicants, operating under regulations by the Care Quality Commission. The company offers a supportive environment with career development opportunities. Agincare values a holistic, person-centred care approach and is committed to supporting care leavers and the Armed Forces community.

Job responsibilities
Package Description:
We're looking for an experienced and compassionate Deputy Manager to oversee the day-to-day running of specialist support services in New Milton and the Southampton area. This rewarding role will provide leadership across a dedicated service supporting two individuals with learning disabilities, alongside a bespoke service for an individual with complex needs. Due to the highly personalised nature of the support provided, the successful candidate will possess exceptional communication and relationship-building skills, working closely with families, health professionals, and other key agencies to ensure outstanding, person-centred outcomes for the people we support.

About The Role
Reporting to the Registered Manager, as Deputy Manager you will be responsible for providing operational management support, leadership, and oversight across multiple services within the New Milton and Southampton areas.

You will support in delivering a safe, caring, responsive, effective, and well-led service for both the people we support and staff, ensuring the highest possible standards of care are maintained in line with organisational and regulatory Key Performance Indicators (KPIs).

You will ensure that individual needs are regularly reviewed to meet current requirements, and that high standards of hygiene, cleanliness, and safety are consistently maintained across all services.

You will support the Registered Manager in the day-to-day running of the services, assuming full responsibility in their absence.

Main duties and Responsibilities as a Deputy Manager

• To support the Registered Manager with oversight of multiple services, ensuring compliance is maintained at all times in line with regulatory and organisational standards.
• To support the Registered Manager with line management, leadership, and development of staff across your services, including Care Managers, Seniors, and Support Workers.
• To ensure that operational and quality assurance KPIs are consistently met, working closely with the Registered Manager to drive continuous improvement.
• To actively promote the business and maintain positive relationships with people we support, families, professionals, and stakeholders through excellent communication and customer service.
• To prepare, manage, and oversee staff rotas across services, ensuring resources are effectively utilised and care delivery remains consistent.
• To support the Registered Manager in budget management and promote financial discipline across services.
• To ensure that Agincare Enables values of holistic, person-centred care are embedded across all services, supporting individuals to achieve positive, outcome-based goals.
• To support the Registered Manager in ensuring all safeguarding concerns and notifiable events are managed appropriately and reported to the Care Quality Commission (CQC) within required timescales.
• To attend and contribute to meetings as required, ensuring actions are clearly identified and followed through to completion.
• To undertake shifts within services where required, role modelling best practice and supporting teams to deliver high-quality care that promotes independence.
• To act as a role model in adhering to all company policies and procedures.
• To undertake on-call duties as part of a rota system, ensuring effective out-of-hours support is available across the services.
• Any other duties that are commensurate with the role and level of responsibility.

About You

• QCF Level 4 or 5/RMA/Health & Social Care or prepared to undertake
• Demonstrable experience supporting individuals with mental health needs within a health, social care, or supported living environment.
• Previous Leadership and Management experience in a similar environment or proven experience as a Senior Support Worker
• Excellent verbal and written communication skills, with the ability to build positive and professional relationships with individuals, families, colleagues, and external stakeholders.
• Demonstrate up to date knowledge of the care sector and the regulatory framework
• Experience of supporting people with Learning Disabilities
• Proven IT experience, including Microsoft Word and Excel
• Ability to demonstrate excellent communication skills at a range of levels
• Must have a valid UK Driving License

Whats on Offer
Agincare is a family run organisation that is proud of its values and the delivery of the highest levels of care to the people we support. Working at Agincare brings many benefits including:

• Refer a friend scheme up to £1000*
• Outstanding career development
• Blue Light Care discount package
• Employee Assistance Programme
• Company pension scheme

About Agincare
Agincare is proudly celebrating 40 years of caring for communities. As a rapidly growing, family-owned care provider with more than 5,500 team members, and expanding every day, we continue to strengthen our services through recent care home developments and the launch of our new not-for-profit Childrens Services. Today, Agincare is one of the UKs largest care providers, delivering care and nursing homes, home care, extra care, supported living, and live-in care across more than 170 locations nationwide.

As a signatory of the Care Leaver Covenant, we are committed to supporting care leavers by guaranteeing either an interview or an informal career conversation. We are proud to support the Armed Forces community through our alliance, offering guaranteed interviews to service leavers and members of the military community.

All of our services are regulated by the CQC and Agincare is proud to be an equal opportunities employer and encourage applications from individuals of all backgrounds and experiences. At present, we are unable to offer visa sponsorship.

As care is always in high demand, we have a wide range of exciting opportunities available. If this particular role isnt the right fit for you, we encourage you to explore our other vacancies, www.agincare.com/careers

Person Specification
Qualifications
Essential

• QCF Level 4 or 5/RMA/Health & Social Care or prepared to undertake

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

All of our services are regulated by the CQC and Agincare is proud to be an equal opportunities employer and encourage applications from individuals of all backgrounds and experiences.