Advertised role location: Dorothy Gardiner Unit Knockbracken Healt
Official document: Band 8B Service Manager Community Mental Health (docx)
JOB DESCRIPTION

JOB TITLE

Service Manager, Community Mental Health

BAND
8B

DIRECTORATE

Mental Health, Intellectual Disability and Psychological Therapies

LOCATION

Knockbracken Healthcare Park

REPORTS TO

Co-Director Mental Health & CAMHS

ACCOUNTABLE TO

Director of Specialist Hospitals and Women’s Health

Job Summary

Job Summary

The post holder will be responsible for the operational management and delivery of mental health services in one of the following Care Delivery Services.

Community Mental Health Teams
Early Intervention team (EIT)
Referral Management
Assessments Centres
Woodstock
Old See House
Regional Mental Health Deafness Service

(Portfolio’s can be subject to change)

The post holder, in partnership with the Clinical Director for the service will be responsible for leading the service, ensuring services are of a high quality and fully meet exacting professional regulation and governance standards. A key aspect of this post will be ensuring that services for individuals with mental illness are provided in a Recovery framework that promotes human rights and social inclusion.

The Service Manager will work in partnership with the Collective Leadership Team.

The postholder will be a member of the Senior Management Team for mental Health Services proactively contributing to and informing strategic planning and decision-making

Key Duties & Responsibilities

KEY RESULTS AREAS

Setting Direction

Take responsibility for ensuring that the vision, strategic and operational plans for mental health services are communicated to all staff for whom the postholder has responsibility and that awareness is maintained.

Take responsibility for ensuring active partnership between mental health services and all stakeholders in meeting the needs of individuals with mental illness.

Take lead responsibility for promoting and developing effective partnerships with service users, carers and the voluntary/community sector involved with Mental Health services.

Take responsibility for ensuring a person-centred approach in the planning and delivery of treatment and care for patients/clients.

Service Delivery

Lead multidisciplinary teams in the delivery of high quality mental health services for the adult population within the catchment area of the Belfast Trust.

Ensure the co-ordination of all processes to deliver assessment, treatment and support services for individuals with mental health needs.

Ensure development of a comprehensive plan for promotion of positive mental wellbeing working closely with a range of stakeholders and community of interests.

Ensure successful implementation of DHSSPS, HSCB and commissioning priorities and targets as applicable to the services within this remit.

Ensure effective arrangements are in place for the safe and effective delivery of care with particular reference to the monitoring and review of treatment and care plans and discharge planning.

Ensure clear pathways are developed and implemented for referral, treatment and support of patients/clients.

Ensure that effective systems are in place for responding to and learning from complaints within the service area.

Ensure compliance with controls assurance standards within the service area.

Ensure that effective systems are in place for continuous service audit and review.

Ensure the promotion and support of active participation by service users and carers in all aspects of service planning and delivery.

Ensure through effective, regular monitoring and review that services commissioned from independent sector providers meet regulatory and governance standards and are regulated with RQIA, as appropriate

Development and Innovation

Ensure that service provision is regularly reviewed in the context of policy, developing best practice, assessment of need and available resources and bring forward proposals for service improvement.

Ensure all professional groups within the Care Delivery Services adhere to the overall vision and strategy for development of mental health services.

Collaborative Working

Work effectively and in a collaborative manner as a member of the senior management team for mental health services.

Work closely with the Mental Health Services’ Governance lead to ensure that all aspects of clinical and social care governance are in place within the Care Delivery Services.

Work closely with the Planning and Performance Manager to ensure development of service delivery plans and the meeting of objectives and targets.

Work closely with Human Resources to ensure development of robust workforce plans and the achievement of modernisation initiatives.

Work closely with the Collective Leadership Team to ensure that the collective leadership model is implemented within the Care Delivery Service.

Work collaboratively with senior colleagues in other service groups to
achieve corporate objectives.

Communication and Information Management

To ensure that effective communication systems are in place across the Clinical Delivery Unit to inform staff of service improvements and other areas of modernisation and reform.

To ensure that information received as a result of complaints, service reviews or audits is appropriately used as a tool for learning and improvement.

Quality

Ensure that appropriate quality standards and monitoring systems are in place across the Clinical Delivery Unit.

Support the Collective Leadership Team in ensuring that the Trust complies with all professional regulatory and requisite standards and the discharge of statutory functions.

To ensure that the needs of users and carers are at the core of service delivery within the directorate and to promote and champion Recovery.

To contribute to the Trust’s overall corporate governance processes to ensure its compliance with public sector values and codes of conduct, operations and accountability.

Financial and Resource Management

To be accountable for planning and management his/her budget for the Care Delivery Service and meet all financial targets.

To work within the directorate’s budgetary constraints, providing advice on the costs and benefits of planned service improvements or other developments.

To ensure full compliance with Trust Standing Financial Instructions and associated procedures throughout the service area including the safe custody of clients’ property and accounts.

People Management and Development

To promote the corporate values and culture of the organisation through the development and implementation of relevant policies and procedures and appropriate personal behaviour.

To delegate appropriate responsibility and authority to the level of staff within his/her control consistent with effective decision-making whilst retaining responsibility and accountability for results.

To lead the development and implementation of workforce modernisation initiatives within mental health services.

To contribute as an effective member of the senior management team within the mental health service.

To participate in the Trust’s performance review scheme. To review the performance of those reporting to him/her on a regular basis and to provide direction on personal development requirements and appropriate action.

To take responsibility for his/her own performance and take action to address identified personal development areas.

To ensure that management structures and practices support a culture of effective team working, continuous improvement and innovation.

To maintain good staff relationships and morale amongst the staff reporting to him/her, through effective feedback, recognition, appraisal and development.

To participate as required in the selection and appointment of staff reporting to him/her in accordance with Trust procedures.

To take such action as may be necessary in disciplinary matters in accordance with Trust procedures.

To promote the Trust’s policies on “equality of opportunity” and the promotion of “good relations” through his/her own actions and ensure that these policies are adhered to by staff for which he/she has responsibility.

General Responsibilities

Employees of the Trust are required to promote and support the mission and vision of the service for which they are responsible and:
To provide a caring service and to treat those with whom they come into contact in a courteous and respectful manner.

To demonstrate their commitment by their regular attendance and the efficient completion of all tasks allocated to them.

To comply with the Trust’s No Smoking Policy.

To carry out their duties and responsibilities in compliance with health and safety policy and statutory regulations.

To adhere to equal opportunities and good relations policies throughout the course of their employment.

To ensure the ongoing confidence of the public in service provision.

To comply with the HPSS code of conduct.


Information Governance  

All employees of Belfast Health & Social Care Trust are legally responsible for all records held, created or used as part of their business within the Belfast Health and Social Care Trust, including patient/client, corporate and administrative records whether paper based or electronic and also including e-mails.  All such records are public records and are accessible to the general public, with limited exceptions, under the Freedom of Information Act 2000, the Environment Regulations 2004, the General Data Protection Regulation (GDPR) and the Data Protection Act 2018. Employees are required to be conversant and to comply with the Belfast Health and Social Care Trust policies on Information Governance including for example the ICT Security Policy, Data Protection Policy and Records Management Policy and to seek advice if in doubt.

Records Management

The post holder is responsible to the Director of Adult Social & Primary Care Services for all records held, created or used as part of their business including corporate and administrative records whether paper based or electronic and including e-mails. All such records are public records and are accessible to the general public, with limited exceptions, under the Freedom of Information Act 2000, the Environment information Regulations 2004 and the Data Protection Act 1998.

Environmental Cleaning Strategy

The Trusts Environmental Cleaning Strategy recognizes the key principle that “Cleanliness matters is everyone’s responsibility, not just the cleaners” Whilst there are staff employed who are responsible for cleaning services, all Trust staff have a responsibility to ensure a clean, comfortable, safe environment for patients, clients, residents, visitors, staff and members of the general public.

Infection Prevention and Control

The Belfast Trust is committed to reducing Healthcare associated infections (HCAIs) and all staff have a part to play in making this happen. Staff must comply with all policies in relation to Infection Prevention and Control and with ongoing reduction strategies. Standard Infection Prevention and Control Precautions must be used at all times to ensure the safety of patients and staff.

This includes:-
Cleaning hands either with soap and water or a hand sanitiser at the appropriate times (WHO ‘5 moments’);
Using the correct ‘7 step’ hand hygiene technique;
Being ‘bare below the elbows’ when in a clinical environment;
Following Trust policies and the Regional Infection Control Manual (found on intranet);
Wearing the correct Personal Protective Equipment (PPE);
Ensuring correct handling and disposal of waste (including sharps)  and laundry;
Ensuring all medical devices (equipment) are decontaminated appropriately i.e. cleaned, disinfected and/or sterilised;
Ensuring compliance with High Impact Interventions.

Personal Public Involvement

Staff members are expected to involve patients, clients, carers and the wider community were relevant, in developing, planning and delivering our services in a meaningful and effective way, as part of the Trust’s ongoing commitment to Personal Public Involvement (PPI).

Please use the link below to access the PPI standards leaflet for further information.

http://www.publichealth.hscni.net/sites/default/files/PPI_leaflet.pdf

This job description is subject to review in the light of changing circumstances and is not intended to be rigid and inflexible but should be regarded as providing guidelines within which the post holder works. Other duties and service areas of a similar nature and appropriate to the grade may be assigned by the Director or Co-Director.



PERSONNEL SPECIFICATION

JOB TITLE
Service Manager, Acute Mental Health Services

BAND
Band 8B

DIRECTORATE
Mental Health, Intellectual Disability and Psychological Therapies


Notes to applicants:
You must clearly demonstrate on your application form under each question, how you meet the required criteria as failure to do so may result in you not being shortlisted. You should clearly demonstrate this for both the essential and desirable criteria.
Shortlisting will be carried out on the basis of the essential criteria set out in Section 1 below, using the information provided by you on your application form. Please note the Trust reserves the right to use any desirable criteria outlined in Section 3 at shortlisting. You must clearly demonstrate on your application form how you meet the desirable criteria.
Proof of qualifications and/or professional registration will be required if an offer of employment is made – if you are unable to provide this, the offer may be withdrawn.

ESSENTIAL CRITERIA


SECTION 1: The following are ESSENTIAL criteria which will initially be measured at shortlisting stage although may also be further explored during the interview/selection stage. You should therefore make it clear on your application form whether or not you meet these criteria. Failure to do so may result in you not being shortlisted. The stage in the process when the criteria will be measured is stated below.

Factor
Essential Criteria
Ideally no more than 6-8 criteria in this section
Method of Assessment

Qualifications/ Registration

A University degree or relevant professional qualification and worked for a least 2 years in the last 5 years in a senior management* role in a major complex organisation.
Or
Be in a senior management role or equivalent and worked for at least 5 years in senior management* role in a major complex organisation.
*Senior Management role is defined as 8a and above

Shortlisting by Application Form

Experience


Delivered against challenging performance management programmes for a minimum of 2 years in the last 5 years meeting a full range of key targets and making significant improvements.
For a minimum of 2 years in the last 5, have worked with a diverse range of stakeholders, both internal and external to the organisation, to achieve successful outcomes.
Successfully demonstrated high-level people management, governance, leadership and organisational skills for a minimum of 2 years in the last 5 years.


Shortlisting by Application Form

Other
Hold a current full driving license (valid in the UK) with access to a car on appointment (lease car scheme available). This criterion will be waived in the case of an applicant whose disability prohibits driving but who is able to organise suitable alternative arrangements.

Shortlisting by Application Form

DESIRABLE CRITERIA


SECTION 3: these will ONLY be used where it is necessary to introduce additional job related criteria to ensure files are manageable. You should therefore make it clear on your application form how you meet these criteria. Failure to do so may result in you not being shortlisted

Factor
Criteria
Method of Assessment

Experience

Recent experience in Adult Mental Health Services

Shortlisting by Application Form

All staff are expected to display the HSC Values at all times
All staff are expected to display the HSC Values at all times