Bexley Health Neighbourhood Care CIC

Bank Health Care Assistant (HCA
The closing date is 30 November 2026

Job summary
BHNC is seeking experienced Healthcare Assistants to join our bank staff pool, supporting our Urgent Treatment Centres (UTCs) at Queen Mary's Hospital and Erith Hospital on a flexible, temporary basis.

Bank work offers the opportunity to gain valuable experience across two standalone UTCs while maintaining flexibility around your working hours.

Applicants must have previous NHS experience and experience working within an Urgent Care or Emergency Care setting. The successful candidates will work as part of the multidisciplinary UTC team, supporting patients and clinicians by carrying out delegated clinical and administrative duties, working independently where appropriate and escalating concerns to the responsible clinician.

Bank Rates
Mon to Sun (8am to midnight) £14.93 per hour.
Mon to Sun (midnight to 8am) £17.92 per hour.
Bank Holidays £22.40 per hour

Main duties of the job
Clinical Duties

• Support the assessment of patient needs using agreed clinical protocols, pathways and procedures.
• Assist the clinical team in delivering safe and effective patient care.
• Maintain patient confidentiality and professional standards at all times.
• Ensure clinical areas are prepared and maintained in accordance with infection prevention, health and safety requirements, and local policies.
• Record and maintain accurate patient information using electronic systems.
• Support the triage process for patients presenting with undifferentiated conditions using approved electronic templates and protocols.
• Undertake delegated clinical procedures, including: Temperature, pulse and respiration (TPR) observations; Blood pressure monitoring; Oxygen saturation measurements; Blood glucose monitoring; Peak flow measurements; Electrocardiograms (ECGs); Urinalysis and other near-patient testing.
• Provide wound care within agreed competencies and clinical protocols.
• Assist with the initial immobilisation of simple fractures and provide basic advice regarding care and mobilisation.
• Participate in mandatory and role-specific training to maintain competence and professional development.

Administrative Duties

• Provide a welcoming and professional reception service for patients, relatives and carers.
• Register and maintain patient records accurately on EMIS, CLEO and other relevant systems.
• Respond to enquiries courteously and efficiently.
• Support the ordering, stock control and maintenance of clinical equipment and supplies.
• Contribute to the smooth day-to-day operation of the service.
• Participate in audits, service evaluations and quality improvement activities as required.
• Maintain clinical areas to ensure they remain clean, safe and fully stocked.
• Undertake cleaning duties, including the safe management of bodily fluid spillages in accordance with infection prevention procedures.

Professional Responsibilities

• Act in accordance with BHNC values, policies and professional standards.
• Work effectively as part of a multidisciplinary team.
• Deliver a high standard of customer service and contribute to a positive patient experience.
• Promote evidence-based practice and continuous improvement.
• Demonstrate flexibility to meet changing service demands.
• Communicate effectively with patients, colleagues and partner organisations.
• Handle confidential information sensitively and in accordance with information governance requirements.
• Take responsibility for your own performance, development and learning.
• Contribute positively to team performance and service development.
• Manage your time, workload and resources effectively.
• Maintain compliance with all organisational policies, including safeguarding, infection prevention, health and safety, information governance, equality and diversity, and risk management.
• Ability to be flexible over hours worked within contracted hours to meet the needs of the service.
• Ability to work shifts within the operational hours of the service.
• Ability to work effectively within a multidisciplinary team.
• Ability to travel between Queen Mary and Erith locations.
• Proof of vaccination and immunisation status in accordance with Department of Health guidelines.

Person Specification
Essential

• Ability to work flexibly across service operational hours.
• Ability to undertake shift work.
• Ability to travel between Queen Mary's Hospital and Erith Hospital.
• Ability to meet the physical requirements of the role, including moving and handling activities and fine motor skills required for clinical procedures.
• Evidence of vaccination and immunisation status in accordance with Department of Health guidance.
• Basic IT and keyboard skills.
• Ability to use electronic patient record systems and online resources effectively.
• Good verbal and written communication skills.
• Ability to work independently and as part of a multidisciplinary team.
• Good standard of general education.
• Functional literacy and numeracy skills.

Desirable

• NVQ Level 3 in Health and Social Care or equivalent.
• GCSE Grade C/4 or above (or equivalent) in English and Mathematics.
• Willingness to undertake further training and development.

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details
Employer name: Bexley Health Neighbourhood Care CIC
Employer's website: https://www.bhnc.org.uk/
Contact: bhnc.hr@nhs.net

Job locations: Queen Marys Hospital, Frognal Avenue, Sidcup, Kent, DA14 6LT; Erith & District Hospital, Park Crescent, Erith, Kent, DA8 3EE

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