Job summary
We have a vacancy for a Healthcare Assistant to join our established nursing team. We are a small GP practice serving local village communities, striving to provide a high standard of care and services within a purpose built surgery.

The team consists of 3 nurses, 2 HCAs and 2 phlebotomists. The nursing team works closely with other clinical and non-clinical colleagues to promote seamless care and support for patients.

Our Lead Practice Nurse will oversee the induction period and remain available for ongoing mentoring and support. Induction and training are intended to meet the needs of the individual but will be a combination of internal, on-line and external learning opportunities.

As a training practice for student nurses, we have the experience to ensure all members of the team are supported to learn and develop within their role in the team. Members of the team are encouraged to extend their knowledge and skills so that we can develop the services we offer to our patients.

Main duties of the job
This job would suit somebody already working as an HCA in a GP surgery. However, we would also like to hear from you if you are an HCA and have experience in other settings and can bring relevant, transferable skills to this role.

Our HCAs offers a range of services and treatments, including: phlebotomy, taking BPs, ECGs, basic dressings, some immunisations and injections, health promotion, and annual reviews for chronic disease management. In addition, the HCAs share responsibility for stock control, maintenance of equipment, clearing and cleaning clinical areas after use, and preparation of laboratory samples for collection. We are looking for someone who is:

• Interested in all aspects of patient care within the scope of the HCA role
• Computer literate and confident - we use EMIS Web
• Able to manage their own time and workload
• Willing to support and enable other members of the team
• Able to complete the necessary administration work
• Understanding the importance of all members of a practice team and their role in delivering patient care
• Confident to form and express opinions in meetings; listening to the views of others and willing to adopt new ways of working
• Compassionate, conscientious, and willing to go the extra mile for patients

About us
The nursing team work closely with each other and also with other clinical and non-clinical colleagues in the practice. Our aim is to support and encourage our staff to achieve their potential and to look forward to coming to work each day.

As part of a rural community we are able to develop a close relationship and knowledge of our patients, especially those with more extensive needs who may be regular visitors to the surgery. This is important to us all and maintaining and improving our patient services is the key driver for the whole practice team.

In summary, we are looking for a new colleague who becomes a friend - considerate, supportive, reliable and with a good sense of humour. If this is you, then we look forward to hearing from you.

Essential Person Specification

• Excellent interpersonal skills to build and maintain effective relationships with patients and colleagues
• Able to communicate clearly and precisely and where there are barriers to understanding
• Demonstrate motivation, reliability and commitment to team working and the development of others
• Considerate, compassionate, ability to listen
• Tolerant and able to remain calm when under pressure
• Willingness to undertake education or training for both practice and service needs
• Willingness to undertake home visits to provide services to patients who are unable to attend the surgery
• Patient - client care experience in a relevant environment
• Experience working with indirect supervision
• Understanding of the importance of clear communication via telephone, in person or in a group situation
• NVQ level 2 in Health and Social Care or equivalent qualification
• Care Certificate
• Certificate of competence in phlebotomy
• Clean driving license

Desirable Person Specification

• Understanding of the importance of accountability and delegation within a team
• Good time-keeping, punctual
• Sense of humour
• Able to prioritise appropriately
• Organised and methodical
• Able to deal with occasional exposure to distressing circumstances or emotional events
• Able to cope with occasional exposure to aggressive and-or confrontational behaviour
• Experience of being a carer (other than a parent) or care-giver
• Experience in working in a GP practice or other relevant health or social care environment
• Knowledge of EMIS or other similar patient healthcare record system
• GCSE or equivalent in maths and English
• NVQ level 3 in Health and Social Care or equivalent
• Up-to-date basic life support training certificate

Employer details
Employer name: Bredon Hill Surgery
Address: Main Road, Bredon, Nr Tewkesbury, South Worcestershire, GL20 7QN, United Kingdom
Employer's website: Visit the employer's website
Contact: Alison Skuse, Senior Practice Nurse, alison.skuse@nhs.net

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.