Job summary
This is a senior GP role that supports clinicians across Integrated Urgent Care (IUC) and the System Clinical Assessment Service (CAS), alongside patient consultations.

You'll be the steady, senior clinical voice colleagues turn to when decisions are complex, capacity is tight, and patients need the right care quickly. You'll help keep urgent care flowing safely, with a clear focus on supporting community management wherever possible and avoiding unnecessary hospital admissions.

You'll work closely with clinical and operational colleagues, including joined-up leadership with the Shift Manager. You can work solely as a Clinical Coordinator or build a wider portfolio across Severnside and BrisDoc services.

Main duties of the job
Working as a Clinical Coordinator (CC) is varied and interesting, with lots of interaction with clinical and operational colleagues in IUC and System CAS, plus consulting with patients and healthcare professionals.

You'll offer accessible clinical advice and support across elements of Severnside IUC, including:

• Mental Health Integrated Access Partnership (IAP): supporting mental health colleagues with physical health assessments and prescribing
• System Clinical Assessment Service (CAS): a multidisciplinary team supporting remote clinical assessment of patients who might otherwise be directed to emergency department or ambulance dispositions
• Weekday Professional Line: mainly adult medical admission avoidance, plus some patient consultations
• Covid Medicine Delivery Unit (CMDU) the remote assessment of patients referred for consideration of covid antiviral medications.
• Frailty-ACE (Assessment & Coordination for Emergency and urgent care): assessing frail patients who might otherwise be conveyed to hospital and coordinating community pathways where appropriate
• Out of Hours (OOH): telephone/remote consulting, face-to-face appointments and home visits

Portfolio option: work solely as a Clinical Coordinator, or undertake Clinical Coordinator shifts as part of a wider portfolio in Severnside or BrisDoc's practice services.

About us
BrisDoc is an employee-owned social enterprise that has been providing NHS healthcare for over twenty years. Serving more than one million patients across Bristol, North Somerset, and South Gloucestershire, BrisDoc offers a range of primary care services, including:

• Severnside Integrated Urgent Care (IUC): A 24/7 NHS urgent care service combining NHS 111 and the GP Out of Hours Service, and more, ensuring patients receive timely medical attention when their GP practice is closed
• In-Hours Primary Care: Operating GP practices such as Broadmead Medical Centre and Charlotte Keel Medical Practice, providing comprehensive healthcare services during standard hours
• Homeless Health Service: Dedicated to addressing the healthcare needs of homeless individuals, offering support through clinics and outreach teams

As a social enterprise, BrisDoc prioritises the health of its patients, environmental sustainability, and the social and economic well-being of the community. The organisation is committed to reducing health inequalities and improving overall well-being.

At BrisDoc, we are proud to be an employee-owned organisation, meaning every member of our team is a 'co-owner' with a real stake in the success of the business. This unique structure empowers our staff to influence decisions, shape the future direction of the organisation, and take pride in the care and services we provide.

Job responsibilities

• Excellent communication skills and a proactive approach to building strong relationships and links with the clinical and operational colleagues on shift, across Severnside IUC teams.
• Close liaison with the operational Shift Manager as part of joined up clinical and operational leadership on shift
• Discuss options, share decision making, and negotiate with healthcare professional colleagues to meet patients needs
• Provide clinical advice and support to clinicians, which may include (but is not limited to) prescribing support, risk holding, managing uncertainty, complexity and live safeguarding concerns, and appropriate referral pathways
• Assessment and management of patients referred into the System CAS service
• Assessment and management of patients referred to the CMDU service
• Flexibility to provide clinical cover to the Weekday Professional line and Frailty-ACE teams if there is a staffing or workload challenge.
• Proactive approach to supporting the management of urgent care needs in the community wherever possible, including (but not limited to) promoting referrals to the F-ACE team and NHS@Home (virtual wards)
• Provide advice and support to the operational SevernSide Shift Manager where needed, in conjunction with the operational and clinical support structures
• Review cases put through for appointments or home visits by triaging clinicians in out of hours prior to booking
• Support new clinicians working their first shift(s) in the IUC service or System CAS, or colleagues joining for a taster session with a view to working with us, when required
• Clinical Coordinators are encouraged to supervise GP trainees, and training is available to become an approved Clinical Supervisor
• Proactive approach to engaging with and supporting service change and improvement, supported by the leadership team. This may include clinical oversight/ input to other cohorts of patients with urgent care needs in the community, including people being cared for by NHS@Home.

Person Specification
Qualifications and training
Essential

• Full registration GMC GP register
• Inclusion on NHS England's Performer's list
• MRCGP or Certificate from the Joint Committee on Postgraduate Training for General Practice

Desirable

• Higher post graduate membership/ qualification e.g., MRCP/ MSc
• Experience in training, clinical supervision or coaching

Knowledge and Experience
Essential

• Experience and interest in working across urgent primary care settings
• Actively working in General Practice or some form of community medicine or IUC service
• Effective multidisciplinary team working as part of current or recent primary care experience, either in practice or IUC, or both

Desirable

• Experience of teaching Medical Students
• Familiarity with the BNSSG healthcare system
• Acute/ general medical experience
• Experience of referral management/ Primary care/ hospital interface decisions
• Previous experience working as a GP in the Severnside IUC service: OOH, F-ACE, WDPL and/ or the System CAS
• Awareness of the urgent care landscape in BNSSG

Skills, Abilities and Attributes
Essential

• Urgent primary care experience and strong consultation skills, including ability to navigate complexity, person-centred and shared decision making, and hold risk and uncertainty
• Proactive approach to supporting urgent care in the community and admission/ hospital avoidance
• Strong communication skills to ensure discussions with clinical colleagues about clinical assessment/ management are supportive and focused on patient care, including ability to negotiate and hold risk
• Ability to manage multiple parallel workstreams and prioritise appropriately
• Motivated to provide high standards of patient and workforce care
• Excellent verbal and written communication skills
• Able to form strong relationships both internally and externally
• Able to listen carefully and to manage sensitive situations
• Able to manage confidentiality at all times, for both staff and patients
• Able to use own initiative to achieve the objectives of the post
• Flexible approach to working pattern and location according to service need
• Organised, systematic and with good time management; able to prioritise work, multi task and work under pressure
• Willing to analyse own work and performance, to recognise own limitations and act appropriately
• Commitment to BrisDoc's values, social enterprise status and Co-ownership model
• Positive attitude towards innovations and change.
• Good team player who is able to support, value and respect the contribution of all members
• Able to remain impartial, objective and non-judgmental when working with others

Desirable

• Familiarity with Cleo and EMIS systems

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

Applicants must have current UK professional registration.