Job summary
Working Full time: 37.5 hours per week

The post holder will be an integral part of the Skin Cancer Team, who assists, supports and co-ordinates the pathway for patients during either the diagnostic phase or after completion of primary treatment.

We would welcome applications from people who are used to working autonomously, have a strong work ethic, a flexible approach and the ability to problem solve.

Our friendly and hardworking team are looking forward to welcoming you.

Main duties of the job
A large part of the role is providing administrative and coordination support to Patients, Families, Consultants, Cancer Nurse Specialists and other staff involved in the Cancer Pathway.

The successful applicant will ensure the efficient channelling and close co-ordination of the patient pathway ensuring robust communication between medical staff, GPs, patients, relatives, members of the public and other disciplines within the Trust and close liaison with the Community Staff and Oncology Teams.

The post holder will demonstrate excellent organisational skills, must be flexible in approach, able to exercise initiative and demonstrate a consistently high standard of professionalism, being aware of the need for confidentiality and integrity.

The post holder will have excellent communication skills and be willing to undertake on-going training and development. In addition, the post holder will be able to signpost patients and carers to the relevant sources of support and information appropriate to their needs.

About us
The Trust's services are provided from three locations: o The Countess of Chester Hospital: providing 473 general and acute beds. o Ellesmere Port Hospital: providing 60 beds as a rehabilitation, intermediate and outpatient facility. o Tarporley War Memorial Hospital: a base for community services which serve the local rural population. The Countess of Chester Hospital NHS Foundation Trust employs 5,964 staff (headcount) to provide care and treatment to a population of over 400,000 people living in Chester and West Cheshire which includes Ellesmere Port and Neston as well as the Deeside area of Flintshire. The Trust works collaboratively within the wider Cheshire and Merseyside Integrated Care System. Due to its location on the border with North Wales, the Trust also works closely with the Betsi Cadwaladr University Health Board. The Trust treats patients from England and some parts of Wales. During 2024/2025, there were approximately 643,000 patient attendances (inpatient, A&E, outpatient and diagnostic) ranging from a simple outpatient appointment to major cancer surgery

Details
Date posted: 15 October 2026
Pay scheme: Agenda for change
Band: Band 4
Salary: £28,392 to £31,157 a year pa
Contract: Permanent
Working pattern: Full-time
Reference number: 210-2026-729
Closing date: 25 October 2026

Person Specification
Qualifications

• Essential: Good General Education with GCSE English and Mathematics
• Essential: ECDL or equivalent experience
• Essential: Level 3 Health or social care qualification (e.g. NVQ or similar)
• Desirable: Level 4 Health or social care qualification (e.g. foundation degree)
• Desirable: Evidence of continued role development
• Desirable: Basic counselling

Knowledge and Experience

• Essential: Relevant Health or Social Care experience
• Essential: Efficient in the use of Microsoft Word for Windows, Excel, Power Point, Outlook and internet.
• Essential: Advanced knowledge of medical terminology.
• Essential: Understanding of person-centred care.
• Essential: Experience of coaching/teaching patients and carers.
• Desirable: Previous medical secretarial experience
• Desirable: Understanding of Macmillan Cancer Support and its role across the UK.
• Desirable: Experience co-ordinating a patient workload.
• Desirable: Awareness of Improving Outcomes; A Strategy for Cancer and other national cancer policies
• Desirable: Knowledge of relevant cancer treatments, interventions and terminology

Employer details
Employer name: Countess of Chester Hospital NHS Foundation Trust
Address: Countess of Chester Hospital, Liverpool Road, Chester, CH2 1UL
Contact: Karren Hepworth, Skin Cancer Senior Clinical Nurse Specialist, k.hepworth3@nhs.net, 01244366751

Applicants requiring sponsorship should check eligibility against the criteria on the gov.uk website. The Trust will not sponsor where the starting salary does not meet immigration rules. A Disclosure and Barring Service check is required for this post.