Job summary
We are looking for an enthusiastic and motivated General Practice Assistant to join our friendly GP practice team. This is an exciting opportunity to play a key role in improving patient care through supporting our clinical and administrative teams.

If you have a background in healthcare administration but want a more hands-on clinical role, this is the perfect opportunity. Full training and competency sign-off will be provided for all clinical duties, allowing you to confidently expand your skill set.

Main duties of the job
As a General Practice Assistant (GPA), you will play a crucial role in supporting both our clinical and administrative teams. This blended role focuses on improving patient flow, smoothing administrative workflows, and delivering high-quality, hands-on clinical services. You will directly support the triage team, manage electronic correspondence, and provide routine clinical care under supervision.

About us
The Crouch Oak Family Practice in Addlestone is a dynamic, friendly, and supportive GP surgery caring for 17,000 patients. Our multi-disciplinary team of around 70 staff works collaboratively to deliver high-quality, compassionate care to our community.

We are a forward-thinking practice with a strong commitment to teamwork, innovation, and continuous improvement. As a training practice, we support the development of future healthcare professionals and foster a culture where staff feel valued and encouraged to grow.

If you are looking for a place where you can make a real difference and feel part of something positive, warm, and energetic come and join us and be part of a welcoming, progressive organisation dedicated to delivering exceptional patient care.

Job responsibilities
Job Purpose
As a General Practice Assistant (GPA), you will play a crucial role in supporting both our clinical and administrative teams. This blended role focuses on improving patient flow, smoothing administrative workflows, and delivering high-quality, hands-on clinical services. You will directly support the triage team, manage electronic correspondence on EMIS Web, and provide routine clinical care.

Full training will be provided to enable the successful post holder to safely and competently carry out all clinical and administrative duties outlined in this job description.

Key Responsibilities
Clinical Services

• Phlebotomy: Perform routine venepuncture for patients as requested by clinical staff.
• Ear Microsuction: Provide safe ear irrigation and microsuction procedures (following full training and competency sign-off).
• Health Monitoring: Take and record accurate blood pressure (BP) readings, including ambulatory monitoring setup.
• NHS Health Checks: Deliver standard NHS Health Checks, gathering patient data, offering lifestyle advice, and escalating concerns to clinicians.

Triage & Patient Flow

• Triage Support: Assist the duty triage team by sorting incoming patient requests, gathering initial information, and routing queries to the most appropriate clinician or service.
• Signposting: Direct patients to right-care pathways, including community pharmacies, social prescribing, or local urgent care.

Administrative Duties & Docman

• Docman Management: Process incoming electronic mail and clinical correspondence, correctly coding, actioning and routing letters within EMIS web, highlighting urgent clinical actions for clinician review
• Data Entry: Accurately update patient electronic medical records (EMR) with clinical codes, measurements, and outcomes.

Person Specification
Qualifications
Essential

• Good general education (GCSE English & Math)
• Care Certificate or equivalent training/experience

Desirable

• Formal GPA Certification/Willingness to undertake training
• Phlebotomy / Microsuction certification

Experience
Essential

• Working in a GP practice or healthcare setting
• Handling patient administration

Desirable

• Triage assistance experience
• Prior experience using EMIS Web/Docman

Skills
Essential

• Good communication and empathy
• Proficiency with Docman and IT systems

Desirable

• Understanding of medical terminology
• Other clinical skills such vaccination/immunisation

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.