Job summary
This is an exciting opportunity for an experienced Pharmacy Technician to work within the pharmacy leadership team within the Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust (CNTW) Pharmacy department.

The post holder will be responsible for managing pharmacy dispensary services at the St. Nicholas' site. This will include developing and implementing standard operating procedures, monitoring the performance of the dispensary function and providing day to day line management of staff within the CNTW and NTW Solutions (NTWSOP) dispensaries.

The post holder will be expected to ensure that dispensary services are patient centred, safe, effective and efficient and that staff working within this area are trained, competent and are provided with sufficient resources to carry out their job.

The post-holder will be required to apply local, national and professional legislation, policies and procedures.

The post-holder will be required to work closely with, and contribute to, clinical pharmacy, procurement and Pharmacy administration services in order to deliver a cohesive and comprehensive pharmacy service to service users

Main duties of the job

• Developing, implementing and monitoring Standard Operating Procedures, incorporating local, national and professional guidance and legislation into these SOPs, providing assurances to the Pharmacy Senior Team that procedures are embedded into everyday practice
• Leading and managing the staffing resource in CNTW and NTWSOP dispensaries including ensuring skills mix is appropriate.
• Providing line management of designated Dispensary members of staff
• Leading regular Dispensary huddles to manage staffing resource and to provide feedback regarding performance and safety
• Provision of dispensary management support to satellite Pharmacy sites
• Managing the staffing resource and performance of stock management on designated wards
• Conducting on-going performance measurement using agreed Key Performance Indicators, interpreting results and providing information to senior staff members, looking to achieve positive outcomes for improvements if applicable
• Encouraging a culture of learning through incident and near miss reporting, and leading on interpreting these reports to amend practice and systems as required
• Managing workload planning, predicting periods of heavy demand and ensuring systems and resources are adequate to respond to this
• Contributing to department and trust initiatives, including cost and efficiency improvements
• Lead groups and meetings as required

About us
We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.

The North-East of England and Cumbria boasts some of Britain's most beautiful scenery, coastline and national parks. It offers affordable house prices, good connectivity and train links with some major cities. It can offer a fantastic quality of life and working for our Trust promotes a great work life balance. We have bases in many beautiful places which can give our staff the opportunity to explore some of these surrounding areas.

Job responsibilities
Please find attached job description for full details.

Advertising date : 29th September 2026

Closing date : 13th October 2026

We welcome your application.

As a department, we are committed to developing and supporting our staff to achieve the maximum they can from their career, whilst delivering outstanding patient centred care.

To find out more about our department and see what our team has to say you can watch our YouTube videohttps://youtu.be/JgVFF1jMsuY

Person Specification
Knowledge and Experience
Essential

• Significant post-qualification experience
• Evidence of commitment to CPD as a minimum to meet mandatory requirements of the General Pharmaceutical Council
• Qualified Accredited Checker of dispensed items
• Up-to-date knowledge/experience of relevant legislation
• Awareness and understanding of professional accountability, GPhC standards and other local and national initiatives

Desirable

• Experience of managing or supervising a team
• NVQ Assessor (A1) (A2) and verifier (V1)
• Teaching/presentation skills

Education and Qualification
Essential

• Qualified Pharmacy Technician (NVQ3 / BTEC in Pharmaceutical Sciences)
• Registration with General Pharmaceutical Council
• Evidence of post-registration training and CPD in skills relevant to the post or specialist area

Desirable

• Regional Medicines Management Qualification or equivalent

Skills and Competencies
Essential

• Demonstrate effective written and verbal communication skills
• Evidence of a high level of professional, organisational and leadership skills (self & others)
• Ability to adapt within a changing environment
• Ability to work under pressure
• Good conflict resolution skills
• Excellent communication skills with demonstrable ability to present complex or sensitive information to large groups of clinicians or senior managers
• Good negotiation and motivational skills
• Good analytical and judgemental skills

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applicants must have current UK professional registration.