Job summary
This post will also be a key member of our Urgent Community Response multidisciplinary team. To provide a 2-hour response to patients who are experiencing a health crisis with the aim to support them in their own homes (including care homes) rather than being admitted to hospital.

Urgent community response (UCR) team, are part of the Community Services Directorate and working in tandem with the Integrated Urgent Care Services (IUCS), our primary based is at the NHS 111 hub in St Leonards, Dorset.

This is a part time post of 34.5 hours per week. There may be additional hours available depending on the needs of the service.

Please note visa sponsorship for this role is unfortunately not available. Ensure you hold valid right to work in the UK and will not require sponsorship if successful.

Main duties of the job
To work as part of the multi-disciplinary team to assist with assessment and rehabilitation of patients referred to the team with a 2 hour disposition. Promoting and sustaining independence/well-being for the individual in the home setting. This should be carried out under the guidance and supervision of qualified staff.

We have a multi-disciplinary team including ACPs, trainee ACPs (MSc pathway), specialist paramedics/nurses, senior physiotherapists/occupational therapists and assistant practitioners and student nurses.

All have different backgrounds and experiences- urology, community matron (specialist knowledge of long-term conditions) ambulance service frontline and management, emergency department, primary care, ICRT, long term therapy and vestibular rehab.

Current service hours 8am-8pm, 7 days and week, with four roaming fully kitted vans across Dorset.

Employment in this post requires an Enhanced Disclosure and Barring Service (DBS) check, which the Trust will cover the cost of.

About us
At Dorset HealthCare we're on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We're a dynamic, forward looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.

We do things differently here - it's one of the reasons the CQC rated us 'outstanding' in 2019. It's also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you're looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.

Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.

Working with us you'll be part of a strong team, challenge yourself, build a career, and teach us what we don't know. And you'll be working towards our vision to be better every day through excellence, compassion and expertise in all we do.

Essential Qualifications and Education

• Hold Level 5 or working towards Level 5 qualification
• Willingness to attend further training in support of professional development

Desirable Qualifications and Education

• Flexible to meet the needs of the service including extended hours and weekend working, with the need to travel between work bases, hospitals and patients homes as required

Essential Experience and Knowledge

• Must have competent IT skills
• At least 1 year experience within a healthcare setting in Urgent Care or Community Services

Desirable Experience and Knowledge

• Experience of using Systmone - patient record system
• Experience of working generically across a wide range of patient conditions
• Able to monitor patient conditions, within area of urgent or intermediate care to recognise signs and symptoms of deteriorating health and know when to report findings/concerns to the teams nurses, therapists or medical team
• Experience and knowledge of integrated multi-disciplinary working

Essential Personal Qualities and Aptitudes

• Ability to use own initiative, and take ownership of tasks delegated, within the limits of knowledge and expertise, seeking advice as necessary
• Have a full and valid UK driving licence

Desirable Personal Qualities and Aptitudes

• Be able to cope collaboratively with unpredictable circumstances

Desirable Communications

• Recognising limitations of remit, and knowledge and asking for guidance from senior staff accordingly

Essential Communication Skills

• Good communication skills, handling a range of situations, with a range of people, and able to receive and share sensitive information appropriately in order to further rehabilitation aims for patients
• Demonstrable skills in written and spoken English, adequate to enable the post holder to carry out the role effectively

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details
Employer name: Dorset HealthCare University NHS Foundation Trust
Address: St Leonards Dorset, Integrated Urgent Care Hub, Acorn Building St Leonards, Ferndown, BH24 2RR, United Kingdom
Employer's website: https://www.dorsethealthcare.nhs.uk/work-for-us

For questions about the job, contact:
UCR Team Lead Luisa Calcinotto luisa.calcinotto@nhs.net

Closing date: 10 November 2026
Reference number: 152-C239.26A

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