Job summary
Busy friendly inner city practice with high ethnic population and a list size of approximately 8400 patient. EMIS Web system user for which experience is preferred but not essential as full training will be provided. We are a highly efficient and friendly team.

Hours - Your hours will be 37.5 hours per week which will include reception, admin duties and a 30 minute paid lunch break each day.

Salary - Your salary will be £12.71 per hour. There may also be overtime opportunities that arise.

As a GP Practice Receptionist, you will be the first point of contact for patients, providing excellent customer service and administrative support to ensure the smooth running of the practice. The role requires someone with strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment

Main duties of the job

• Being the first point of contact for patients/visitors attending the practice. Greeting patients and handling telephone/email enquiries in a professional & friendly manner
• Booking, amending, and cancelling appointments using our clinical system
• Processing prescriptions and supporting clinicians with administrative tasks.
• Handling patient records, ensuring confidentiality and accuracy
• Previous experience in a GP surgery or healthcare environment (desirable but not essential)

About us

• A supportive, friendly and efficient working environment.
• Ongoing training and development opportunities
• The chance to be part of a team making a real difference to patient care.

Job responsibilities
A GP receptionist serves as the first point of contact for patients. Providing administrative support, managing appointments and ensuring smooth practice operations whilst maintaining confidentiality and professionalism.

Key responsibilities:

Patient interactions and reception duties:

• Greeting patients and visitors in a professional and friendly manner both in person, via telephone and over email.
• Booking, amending and cancelling appointments using clinical systems.
• Assisting patients in accessing appropriate services or health care professionals efficiently.
• Acting as a chaperone during clinical examinations when required once adequate training is provided.
• Providing information about practice arrangements to prospective new or temporary patients.

Administrative and clerical tasks:

• Processing repeat prescription requests and online consultation requests according to practice guidelines.
• Managing patient records which will involve coding and filing correspondence and medical notes.
• Supporting clinicians with administrative tasks.
• Maintaining the tidiness, safety and security of the practice premises.
• Attending staff meetings and undertaking training as required.

Confidentiality and compliance:

• Handling sensitive patient information with strict confidentiality.
• Following practice policies and procedures and written protocols to ensure compliance with both practice and NHS standards.
• Reporting potential risks and supporting health, safety and infection control measures to senior members of staff.

Person Specification
Qualifications
Essential

• Good communication skills, oral and written
• Good team working
• Good interpersonal skills
• Attention to detail
• Flexibility
• Keyboard skills
• Well mannered and well presented
• Patient, tolerant, tactful and discreet
• Enthusiastic, honest and reliable

Desirable

• Self-motivating
• Demonstrate initiative
• Ability to prioritise tasks
• Able to tolerate and manage stress

Experience
Essential

• Previous experience working with computers and the general public

Desirable

• Experience as a Medical Receptionist in a GP Surgery
• Previous experience of customer care or dealing with members of public in a frontline role

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.