Primary Care Management Solutions Ltd
Medical Receptionist

Job summary
Part-Time Medical Receptionists GP Surgery, W10 London We are looking for two part-time Medical Receptionists to join a GP surgery based in W10, London. The practice is recruiting one receptionist for the morning shift and one for the evening shift.

The successful candidates will support the day-to-day running of the practice, providing reception and administrative support while assisting patients and helping ensure the smooth delivery of services.

We are looking for candidates with previous GP surgery experience and hands-on experience using SystmOne. Practical experience working with the system is essential.

Location: W10, London
Positions Available: 2 Part-Time Medical Receptionists (1 Morning and 1 Evening)

Main duties of the job
As a Medical Receptionist, you will greet patients, manage appointments, handle calls and enquiries, and support the smooth running of the reception area. You will assist with patient registrations, prescription requests, and general administrative tasks while maintaining confidentiality and providing a professional, welcoming service at all times. Additional duties may be required depending on workload and staffing levels.

About us
This is a well-established NHS GP practice based in Ladbroke Grove, West London, delivering high-quality, patient-centred primary care services to a diverse local population. The practice is committed to providing accessible, compassionate and holistic care, supporting both the physical and mental wellbeing of its patients.

With a strong focus on teamwork and collaboration, the practice works closely with a multidisciplinary team and external healthcare providers to ensure coordinated and effective patient care. It continues to develop and improve its services, embracing innovation and best practice to enhance patient outcomes.

Joining the practice offers the opportunity to become part of a supportive and forward-thinking team dedicated to making a positive impact within the local community.

Details
Date posted: 13 November 2026
Pay scheme: Agenda for change
Band: Band 2
Salary: Depending on experience
Contract: Permanent
Working pattern: Part-time
Reference number: E0054-26-0153QPHC
Job locations: Dart Street, London, W10 4LD, United Kingdom

Job description
Job responsibilities
The following are the core responsibilities of the Medical Receptionist. There may occasionally be a requirement to carry out other duties depending on workload, operational needs, and staffing levels.
Primary Responsibilities

• Receive and process correspondence from hospitals, external healthcare providers, and other agencies.
• Scan and upload documents onto the EMIS clinical system, ensuring accurate patient record management.
• Review and appropriately allocate documents within EMIS, forwarding them to the relevant clinician for review and action.
• Initiate and respond to requests from patients, practice staff, and external healthcare agencies in a professional and timely manner.
• Photocopy and prepare documentation as required by clinicians and practice staff.
• Provide cover for colleagues during periods of absence to ensure continuity of service.
• Accurately input patient information and updates into EMIS where required.
• Manage and resolve patient queries efficiently, escalating issues where appropriate.
• Maintain a clean, organised, and efficient reception environment at all times.
• Support the clinical team with day-to-day operational tasks as required.
• Complete tasks relating to patient results, correspondence, and clinical letters where appropriate.
• Demonstrate flexibility and adaptability in managing changing workloads and priorities to ensure the smooth operation of the practice.
• Use EMIS and other digital systems effectively for patient record management, appointment scheduling, and internal communication.

Secondary Responsibilities
In addition to the primary responsibilities, the Medical Receptionist may also be required to:

• Maintain and monitor the practice appointment system using EMIS.
• Process appointment requests received in person, by telephone, and via online systems.
• Answer incoming telephone calls and direct them appropriately or deal with enquiries where possible.
• Signpost patients to the appropriate healthcare professional or NHS service.
• Support practice audits and administrative reviews as directed by management.
• Process incoming electronic communications and documents where required.
• Scan and attach patient-related documentation accurately to patient records within EMIS.
• Carry out opening and closing procedures in accordance with the practice rota and operational requirements.

Person Specification
Qualifications
Essential

• Educated to GCSE level or equivalent;
• GCSE Mathematics & English (C or above);
• AMSPAR Receptionists Qualification;
• NVQ Level 2 in Health and Social Care;

Experience
Essential

• Experience working on EMIS or System One
• Experience working with the general public.

Desirable

• Experience in administrative duties;
• Experience working in a health care setting;

Employer details
Employer name: Primary Care Management Solutions Ltd
Address: Dart Street, London, W10 4LD, United Kingdom
Employer's website: https://www.pcmsolutions.co.uk

Employer contact details
For questions about the job, contact: Recruiting Manager Chad Johnson, hr@pcmsolutions.co.uk

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