Job summary
We are developing an Integrated Community Stroke Service (ICSS) within Great Yarmouth & Waveney, bringing together community stroke pathways into a more coordinated, responsive and patient-centred model of care. The role will involve inputting data sets on a regular basis to the sentinel stroke national audit programme (SSNAP).

This audit is a clinical and organisational audit to improve stroke care in the UK. The clinical audit is patient-level care tracking metrics for the integrated community stroke rehabilitation service and the organisational audit looks at structural and systemic resources to supply stroke services.

Please note the job description banding is currently pending an Agenda for Change job matching outcome.

Main duties of the job
An exciting opportunity has arisen within East Coast Community Healthcare (ECCH) to expand the participation and representation of ECCH services within the Sentinel Stroke National Audit Programme (SSNAP) with the development of the integrated community stroke service.

To provide professional, comprehensive and efficient management of collection and entering of SSNAP data.

To input data sets into the SSNAP database, ensure accurate recording of patient details relevant to the SSNAP domains.

About us
ECCH is well established health care provider and has been successfully delivering NHS care within the community since 2011. We provide a range of NHS, community health and social care services predominantly across the easterly region of the Norfolk/Suffolk borders.We are aligned to NHS terms and conditions, and offer many employee benefits, to find out more about us visit our website - www.ecch.org. We are a social enterprise and staff owned organisation which means staff can opt to be shareholders and have a real say in how ECCH is run and evolves to deliver healthcare for the future.At the heart of our ambition, we work in partnership with and for the community to become the provider and employer of choice for community healthcare.

Job responsibilities

• Manages independent workload within set boundaries and with day-to-day oversight.
• SSNAP data administrator works closely with Multidisciplinary clinical stroke teams to manage and secure patient care metrics.
• Role will include data extraction and entry from clinical records and service level dashboards.
• Deadline management - ensuring all required clinical records are locked and approved prior to strict, quarterly national data locking deadlines. Ensuring data quality and accuracy.
• Cross team coordination - Managing patient record transfers between acute hospital stroke units and community rehabilitation teams to prevent duplicate tracking.
• Handles complex queries, confidential correspondence and sensitive data.
• Maintains Specialised databases of the Sentinel stroke National Audit programme (SSNAP) and service specific dashboards to meet key service indicators.
• To raise Quests for any issues relating to KPI breaches, system / process failure, etc.
• Assist with regular reviews of processes and procedures.
• Attend regular meetings with service leads or team leads as required.
• Attend regular team meetings, contributing in a positive manner.
• Ensure mandatory training is completed.
• Any other duties, which may be required to ensure the efficient running of the service.
• All roles within East Coast Community Healthcare CIC (ECCH) require staff to demonstrate our Values and Signature Behaviours in the care and service they provide to patients, service users, stakeholders and colleagues. All members of staff should consider these as an essential part of their job role.
• Our Values outline the core behaviours that we can all achieve and are summarised as an acronym within the word 'CARE'. These stand for: Compassion, Action, Respect and Everyone. Underpinning our Values are our Signature Behaviours which highlight by taking the right actions we continue to build a strong culture. Our four Signature Behaviours are: Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together.

Qualifications
Essential

• NVQ Level 3 or equivalent (or working towards)

Desirable

• Formal Training in complaints / conflict management or equivalent

Experience
Essential

• Previous experience of dealing with patients in the NHS
• Previous experience of dealing with complaints
• Experience of conflict management

Desirable

• Data extraction and entry from clinical records and service level dashboards
• Previous experience of statistical analysis
• Mixture of secondary care / primary care experience in employment history

Additional Criteria
Essential

• SKILLS & KNOWLEDGE
• Knowledge of and proficient in the use of Microsoft word and Excel
• Excellent IT Skills including email use of internet
• Excellent written and verbal communication skills
• Good organisational skills
• Ability to prioritise work
• Able to adopt a diplomatic approach
• Problem solving
• Aware of data protection and confidentiality
• PERSONAL ATTRIBUTES
• Superb communication and presentation skills. Ability to liaise with colleagues / clinicians / patients and members of public from all levels of the hierarchy in a professional manner
• Self-motivated with the ability to see a job through to completion
• Able to plan and prioritise own workload
• Willingness to adapt personal role
• Excellent planning and organisational skills
• Able to work under pressure and to deadlines
• Able to deal with difficult conversations and conflict management
• Willingness and ability to work across different sites and travel to alternative sites and across the community as required.
• Ability to embrace our Culture, Values and Signature Behaviours:
• (Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together).

Desirable

• SKILLS & KNOWLEDGE
• Knowledge of the NHS patient information systems
• Presentation skills
• PERSONAL ATTRIBUTES
• Physical / mental capacity to concentrate for long periods
• Physical and mental capacity to deal with frequent interruptions
• Empathetic
• Assertive
• Organised
• Flexible
• Able to work independently as well as within a team
• Able to use own initiative
• Enthusiastic
• Professional
• Discreet

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.