Job summary
In this pivotal role, you will work as an autonomous practitioner, delivering high-quality clinical telephone assessments to patients with complex needs. Using advanced clinical judgement, critical thinking, and decision-making skills, you will provide safe, evidence-based advice and support to patients and colleagues alike.

You will play a key role in supporting and leading multiple critical workstreams, including Clinical Navigation, remote consultations, and dispatch stack safety. You will also provide senior clinical oversight across triage platforms such as PaCCS, and GoodSAM, ensuring consistent, high-quality care and promoting alternative care pathways to reduce unnecessary ambulance dispatches.

This is a fantastic secondment/fixed term opportunity to contribute to service improvement, mentor and support Clinical Advisors, and help shape the future of urgent and emergency care delivery. You'll also be involved in quality improvement projects, compliance monitoring, and the development of clinical strategies that enhance patient outcomes and operational efficiency.

Main duties of the job

• Deliver high-quality, autonomous clinical telephone assessments for patients with complex needs, using clinical assessment software and evidence-based guidelines.
• Apply critical thinking and advanced clinical judgement to provide safe advice, signpost to appropriate services, or arrange ambulance dispatch when necessary.
• Lead and support key workstreams including Clinical Navigation, remote consultations, and dispatch stack safety.
• Provide senior clinical support to EOC staff and oversee triage platforms such as , PaCCS, and GoodSAM.
• Promote alternative care pathways to reduce unnecessary hospital conveyance and support NHS system flow.
• Monitor clinical compliance, conduct audits, and contribute to quality improvement initiatives.
• Support the development and supervision of Clinical Advisors, contributing to training, performance reviews, and professional development.
• Communicate effectively with patients, colleagues, and external services, including in high-pressure or sensitive situations.
• Maintain up-to-date knowledge in areas such as mental health, safeguarding, and urgent care, and apply this in clinical decision-making.
• Participate in service development projects, clinical governance activities, and Trust-wide initiatives to enhance patient care and operational efficiency.

About us
Why join the EOC Clinical Hub at East Midlands Ambulance Service NHS Trust?
Working for us not only provides job satisfaction of knowing that what you do makes a real difference to our patients, but we offer a rangeof other great benefits too. We offer:

• Flexible approach to working patterns, we understand the importance of a work life balance and have a wide selection of rotas for part-time and full-time staff.
• Pay enhancements for out of hours, shift and overtime working, career and salary progression and annual personal development review.
• We are a uniformed service and uniform will be provided.
• Expert training and support from our dedicated in-house clinical education team.
• Opportunities for research participation, career progression and ongoing development.
• Regular shift pattern with scheduled meal breaks.
• Enrolment into the NHS Pension Scheme.
• Occupational Health support along with an Employee Assistance Programme.
• NHS Discounts in over 200+ stores including Holidays, Days out, Car insurance, Restaurants and Clothing.
• Childcare vouchers.
• Cycle to work scheme up to £3500.
• Peer to Peer support networks.
• An exceptional place to work to provide high-quality emergency care to save lives and make a difference to people with life-threatening illnesses or injuries.
• A first-class employer, promoting equality, diversity and inclusion of our employees.
• Free on-site car parking

Job responsibilities
Please see the job description.

The duties and responsibilities of the post will be undertaken in accordance with the policies, procedures and practices of the Trust, which may be amended from time to time. Patient Safety is a key priority for the Trust.

It is your responsibility to ensure that you are fully compliant with EMAS policies and procedures in respect of patient safety, for example Risk Management, Infection Prevention and Control, Safeguarding children and vulnerable adults.

This job description is not intended to be an exhaustive list of duties and responsibilities, but to give an indication of the main areas of activity and involvement.

Qualifications and Experience
Essential

• 3 years Post-Registration Clinical Experience
• Evidence of ongoing CPD
• 2 years in urgent/emergency care or telephone assessment setting
• Registered nurse or paramedic

Desirable

• Experience in clinical telephone consultation
• Experience in using triage tools (e.g., PaCCS, NHS Pathways)
• Undertake studies up to Level 7 (e.g., patient assessment modules)

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).