Job summary
West Place are seeking an experienced and motivated Registered Nurse or Allied Health Professional to Lead the Community Therapy Team in the role of Clinical Operations Manager (Band 7).

This is an exciting leadership opportunity for a dynamic healthcare professional with experience of managing teams, driving service improvement, supporting staff wellbeing and performance , and delivering high-quality patient care. You will provide operational leadership across community therapy / rehabilitation in West Norfolk supporting and working with multidisciplinary teams and system partners to deliver integrated, patient-centred care closer to home.

Main duties of the job
To provide clear operational leadership and line management to staff working in Community Therapy Team and clinic based services within the Place portfolio.

To contribute to clinical leadership and retain professional registration to support clinically when required.

To support staff to achieve and ensure competencies are maintained within the teams.

Please see job description for a more thorough list of duties.

About us
Please be aware that East of England Community Health and Care NHS Trust will never ask applicants to pay fees at any stage of the recruitment process, including job applications, sponsorship arrangements, or employment offers. All recruitment communications and job applications should only be made through our official careers website and published contact details.

If you receive a suspicious job offer or recruitment-related communication, do not make any payments, share personal information, or provide identity documents. We encourage you to report the matter to your local police or relevant law enforcement agency. Any concerns relating to potential recruitment fraud should also be reported to our Local Counter Fraud Specialist (LCFS) as soon as possible.

Job responsibilities
To contribute to the delivery of high standards of health care to patients within their own homes, care homes, the travelling community and in clinics, by assessing, planning, implementing and evaluating packages of care.

To ensure that Trust annual priorities and quality goals are embedded within the workforce by ensuring that all annual appraisals are complete within the team.

To develop strong, transparent working relationships with key stake holders including the local acute hospital, Social Services, Norfolk First Support and the voluntary sector.

Please see job description for a more thorough list of duties.

Qualifications

• Registered Nurse, Physiotherapist or Occupational Therapist
• Current registration to a professional body
• Evidence of Continuing Professional Development and its application
• Recognised Management Qualification or evidence of working at that level.

Desirable

• Masters level education

Experience

• Experience of leading a team
• Experience of working in a multi-agency environment
• A track record of successful service & policy development & implementation
• Working knowledge of current issues within clinical practice and service development
• Evidence of post graduate development

Desirable

• Experience of managing a multi-disciplinary team
• Project management
• Experience of managing budgets

Skills, Abilities and Knowledge

• Analystical skills, with the ability to problem solve complex situations
• Experience of change management
• A track record of successful service & policy development & implementation
• Knowledge of current developments in the health service and political awareness of the NHS
• Experience of working in partnership with multi-disciplinary team
• Able to command respect of the multi-disciplinary team
• Ability to work across professional boundaries
• Able to use own initiative
• Evidence motivational skills
• Experience of staff recruitment, induction, career development and appraisal
• Experience of strategic deployment of workforce to deliver a service
• Able to provide high standards of care
• Evidence tact & diplomacy
• Empathy & sympathy
• Good observational & reporting skills
• Ability to manage stressful situations
• Good interpersonal skills
• Work flexibly to accommodate service needs
• Will be able to make own travel arrangements

Desirable

• Evidence of managing change within a clinical environment
• Financial management experience and responsibility

Communication

• Expert communication skills, able to address communication barriers
• Have Good IT / keyboard skills
• Well-developed verbal and written communication skills

Personal and People Development

• Be aware of own limitations & able to gain support where necessary
• Strong commitment to service development & positive change
• Highly developed interpersonal skills with attention to details
• Influencing skills and ability to negotiate at all levels
• Experience of developing policies and procedures

Personal Attributes / Behaviours

• Able to identify with the Trust's commitment to safeguarding and promoting the welfare of children and young people / vulnerable adults

Other

• The post holder will need to be passed fit to perform full duties of the post through occupational health with any reasonable aids and adaptations if necessary. Some roles require additional level of checks as part of the employment process, i.e. roles which come into contact with children, vulnerable adults or their families.
• Must hold full valid driving licence and have access to a vehicle.
• Able to communicate effectively in written and verbal English Language

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).