Job summary
East of England Community Health and Care is recruiting an Operations Manager for the Operations Centre based at Norwich Community Hospital.

The Operations Centre is the point for clinical services support and escalation across the Trust, particularly inpatient and community services.

You will be responsible for the day to day running of the service which includes completing operational reports and providing senior representation of the Trust and Norfolk County Council on operational calls with Integrated Care System partners. During weekend service hours the role includes leading the EEC first level On-Call response.

There is requirement to answer email and telephone queries in a timely and efficient manner. The hours are full time working shifts across 7 days including Bank Holidays, with expected 1 in 3 weekend working. Any variation to this please contact the recruiting manager to discuss.

You will provide support to the existing Operations Managers and be allocated line management responsibilities.

We require an enthusiastic, autonomous and motivated individual with experience leading a team and operations management in a clinical setting. This is a great opportunity for someone who thrives in a fast paced, dynamic environment and is looking to develop their experience of operations management.

Please note that the interviews will be taking place in person at Norwich Community Hospital.

Main duties of the job

• To facilitate the Operations Centre daily meetings, co-ordinate the flow of patients through key Trust serviced including Intermediate Care beds, Community Nursing and therapy, ensuring appropriate placement of patients according to their clinical need.
• To develop strong, transparent working relationships with key stakeholders in the Integrated Care System including acute hospitals, social services, and the voluntary sector.
• To be responsible for responding to services requiring senior out of hours support 5pm -7pm Monday to Friday and 8am-7pm weekends/Bank Holiday (out of hours). To communicate with the affected service/individual to understand and resolve issues, escalating as required to the Executive Director Manager On-Call.
• To be responsible for the leadership of the discharge co-ordinators, flow co-ordinators and/or administrators alongside peer Operations Managers

About us
This is an exciting opportunity to commence a role in a welcoming team with a high profile across the organisation.The team work in an integrated way daily to help support the system and each other.

Please be aware that East of England Community Health and Care NHS Trust will never ask applicants to pay fees at any stage of the recruitment process, including job applications, sponsorship arrangements, or employment offers. All recruitment communications and job applications should only be made through our official careers website and published contact details.

If you receive a suspicious job offer or recruitment-related communication, do not make any payments, share personal information, or provide identity documents. We encourage you to report the matter to your local police or relevant law enforcement agency. Any concerns relating to potential recruitment fraud should also be reported to our Local Counter Fraud Specialist (LCFS) as soon as possible.

Please note, the selection processes at East of England Community Health and Care NHS Trust are in place to ensure we recruit candidates with the right values and skills, please be advised that the use of AI in applications are monitored. We remain watchful of candidates who misuse these tools to generate an application that doesn't accurately reflect their skills.

Job responsibilities

• Provide senior leadership across the Community Beds and System Operations portfolio
• To facilitate the Operations Centre daily meetings, co-ordinate the flow of patients through key Trust serviced including Intermediate Care beds, Community Nursing and therapy , ensuring appropriate placement of patients according to their clinical need.
• Work with the Service Leads to ensure service and team development, ensuring that patients receive care closer to home.
• First level on-call response during service hours
• Ensure activity data and information is recorded and correlated into reports on a daily basis
• Acts in a supportive, informative, and sensitive manner towards patients, relatives, visitors and colleagues at all times.
• To monitor the trigger factors associated with, and when necessary implement the Trusts Escalation Plan in order to minimise service crisis through effective planning.
• Prioritises workload, being aware of competing pressures.

Person Specification
Education/ Qualification
Essential

• Registered health professional or equivalent
• Demonstrates continuing professional development towards Degree level
• Current registration to a professional body

Desirable

• Masters Level education

Experience
Essential

• Experience of leading a team
• Experience of working in a multi-agency environment
• Experience of managing budgets
• A track record of successful service & policy development&implementation
• Working knowledge of current issues within clinical practice and service development
• Evidence of post graduate development

Desirable

• Experience of managing a multi-disciplinary team
• Project management

Skills, Abilities and Knowledge
Essential

• Evidence of managing change within a clinical environment
• Expert communication skills, able to address communication barriers
• Analytical skills, with the ability to problem solve complex situations
• A track record of successful service & policy development & implementation
• Project management
• Knowledge of current developments in the health service and political awareness of the NHS
• Experience of working in partnership with multidisciplinary team
• Able to command respect of the multi-disciplinary team
• Ability to work across professional boundaries
• Able to use own initiative
• Evidence motivational skills
• Experience of staff recruitment induction, career development and appraisal
• Experience of strategic deployment of workforce to deliver a service
• Financial management experience and responsibility
• Able to provide high standards of care
• Evidence tact & diplomacy
• Empathy & sensitivity
• Good observational & reporting skills
• Ability to manage stressful situations
• Good interpersonal skills
• Work flexibly to accommodate service needs
• Will be able to make own travel arrangements
• Have Good IT/ keyboard skills

Desirable

• Past experience of managing change
• Working knowledge of patient IT systems
• Understanding of the wider healthcare system, and outside agencies

Skills
Essential

• Excellent communication skills
• Physical Assessment skills
• Time management, planning and organisational skills

Desirable

• Presentation skills
• Experience of developing policies and procedures

Other
Essential

• Be aware of own limitations & able to gain support where necessary
• Strong commitment to service development& positive change
• Well-developed verbal and written communication skills
• Influencing skills and ability to negotiate at all levels

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details
Employer name: East of England Community Health and Care NHS Trust
Address: Norwich Community Hospital, Norwich, NR2 3TU, United Kingdom
Employer's website: https://www.eastofenglandcommunityhealthandcare.nhs.uk/ (Opens in a new tab)

Employer contact details
For questions about the job, contact: Integrated Service Lead, Diana Vajda, diana.vajda@nhs.net, 01603272302

Details
Date posted: 26 August 2026
Pay scheme: Agenda for change
Band: Band 7
Salary: £49,387 to £56,515 a year per annum
Contract: Permanent
Working pattern: Full-time
Reference number: 839-8247407-PG
Job locations: Norwich Community Hospital, Norwich, NR2 3TU, United Kingdom