Welcome to FCMS!Come and join our lively and vibrant team! Nestled in the lovely seaside town of Morecambe, we are an Urgent Care Centre with a highly skilled team, who deal with all ages, ranging from babies to the elderly. We are a high-performance team with complimentary talents and skills, who consistently show high levels of innovation, focusing on the best quality of care for our patients. We pride ourselves on an open and honest culture and show dedication towards peer support, maximizing individual strength and personality, valuing new ideas to help strengthen and celebrate what a great service we offer!
It will be the responsibility of the post holder to, exercise clinical expertise, judgement, discretion and decision making in clinical care within agreed parameters.
The post holder will provide a high standard of care for patients presenting with undifferentiated and undiagnosed minor illness & injuries.
Morecambe Urgent Treatment Centre works collaboratively with Morecambe GP Out of Hours to provide
Morecambe Urgent Care; as such there is an expectation to work across the services when required. There are opportunities for development, with training and mentorship to extend clinical competencies (illness or injury) for the right candidate.
Main duties of the job- Support the Management team and Clinical manager to ensure all service KPIs/Targets all are met, and looking for improvement over and above the set commissioned targets
- Practice autonomously, as an independent practitioner, participating in the care of and undertaking assessment, diagnosis, treatment / referral and discharge of patients presenting with minor injury and illness within agreed parameters
- Provide advanced clinical skills and advice demonstrating a sound understanding of the issues related to identification, assessment, diagnosis, treatment and management of a client group whilst working autonomously
- Identify the need for and initiate and interpret relevant diagnostic investigations and results
- To safely and competently undertake invasive and non-invasive procedures to establish a diagnosis
- Be able to independently undertake telephone triage
- To work within the parameters of current Non-medical prescribing legislation / guidelines.
- Monitor and lead improvements to standards of care through supervision of practice, clinical audit, and evidence-based practice, teaching and supporting professional colleagues and the provision of skilled professional leadership
- Contribute to the Clinical Governance agenda within the service by leading audit and research as part of the multi-disciplinary team within the area of expertise
- Act in accordance with the NMC Code of Professional Conduct or other relevant professional body
About usThe ethos of FCMS as a social enterprise, health and wellbeing services provider is to be passionate in its drive to ensure that patients and callers remain the central focus of all that it does. Coupled with excellent and well-established clinical governance systems and extremely effective operational expertise, it has meant that the company has the ability to strategically visualise, develop, and implement award winning services.
Over many years we have invested in our staff so that we have a core team of highly trained individuals who can manage the needs of our patients and callers. Our staff are able to significantly improve the service delivery and user experience due to their considerable experience and commitment to what they do.
Come and be a part of our amazing team!We offer NHS Pension
Cycle to Work Scheme
Career Development Opportunities
Attendance Bonus
Staff Benefit Scheme
Free Tea & Coffee
Eye Care Contributions
Job responsibilitiesOur Why: To nurture an environment of inspiration, innovation and disruption so this people in our world receive exceptional healthcare for this generation, and the next.
Values: Our organisational culture is very important to us, so it is vital that the successful candidate lives and breathes complimentary values and behaviours.
Our behaviours should be in line with our values which form part of our Company DNA:
Fun: People rarely succeed unless they are having fun. Happiness is healthy!
Awesome: We aren't here to be average, we're here to be awesome!
Humble: We're here to make a difference to the lives of others, NOT to see how important we can become
Brave: We challenge the norm. We have the courage to get the difficult jobs done
Oompf: We have natural oompf! It's infectious!
Go-getting: We are intuitive to changing needs and respond quickly which we do with energy, ideas, and positivity
Come and be a part of our amazing team!We offer NHS Pension
Cycle to Work Scheme
Career Development Opportunities
Attendance Bonus
Staff Benefit Scheme
Free Tea & Coffee
Eye Care Contributions
Knowledge, skills and experience required:- Relevant professional qualification (MSc ACP / Non-medical prescriber).
- Experience of working independently as an unsupervised practitioner in the primary or urgent care setting.
- Experienced in undertaking telephone triage and remote prescribing
- Teaching and mentorship
- Up to date CPD Portfolio
- Demonstrate the ability to work in highly demanding environment.
- Maintained development of clinical leadership skills
- Evidence of diplomacy and negotiation skills
- Able to demonstrate imaginative and effective use of resources
- Able to articulate personal development needs
- Implementation of audit/research recommendations and demonstrates ability and knowledge on how to undertake audit and feedback to clinicians
- Excellent communication and leadership skills
- Evidence of significant involvement in change
- Competent in use of IT packages such as Microsoft Word and PowerPoint
- Knowledge of current clinical and professional issues
- Awareness of impact of evidence-based practice within unscheduled care
- Ability to work collaboratively with an appropriate range of multi-agency and inter-professional resources, maintaining and evaluating links to manage risk across organisation and setting
- Ability to identify risk assessment and act accordingly
Clinical- Assess, treat, and advise patients presenting with health care needs.
- Provide supervision of the clinical team, assisting and developing their team and individuals
- When required ensure patients are referred on to other members of the primary health care team or secondary care as necessary and support and guide others as required.
- Ensure all practice is safe and effective and remains within boundaries and scope of competence of individuals and to acknowledge limitations.
- Work at an advanced level of practice reflected under the 4 pillars of advanced practice of the HEE
- Perform investigatory procedures, including assessing patients with minor injuries, request, and review x-rays, treat minor injuries /implement expanded roles in practice
- In general, the post-holder will be expected to undertake all the duties and responsibilities associated with an expert practitioner working within Unscheduled Primary Care.
- Develop and maintain clinical/nursing policies, procedures, and protocols.
- Ensure any patient information is up-to-date and produced in appropriate formats
Professional- Role model standards of care and behaviour through clinical practice.
- Act as a role model for standards of behaviour and professionalism, through commitment to the integration of policies and procedures within the role and workplace
- Analyse relevant local and national policy, within their area of expertise and advise on the impact for service, leading the implementation of changes and evaluation of processes
- Maintain professional registration and practice through CPD
- Maintain a professional portfolio to demonstrate competency in line with NMC competency framework or other professional body
- Prescribe medication in accordance with competency, professional guidelines and NICE / CKS guidelines.
- Maintain NMP competency and regularly review prescribing practice through CPD and reflective practice.
- Maintain their personal standards of conduct and behaviour consistent within FCMS, NMC guidelines or other professional body
- Allocate, coordinate, monitor and assess own workload within an accepted time frame
- Ensure appropriate use of resources to meet service needs
- Recognise and act as an advocate for patients, carers, service, and the organisation
- Carry out annual review of best practice/national standards and implement recommended changes
- Promote workforce integrity (empower professional accountability within the clinical team, ensure accreditation process followed, complaints management, competency assessment, ensuring mandatory training requirements fulfilled, robust clinical induction)
- Maintain a sound knowledge of NHS policy and NICE guidance in relation to scheduled and unscheduled care
Education and training- Identify own development needs in line with service requirements within a personal development plan
- Develop and distribute educational leaflets in relevant formats, for patients relating to services and patient pathways
- Ensure personal, peer support and clinical supervision needs are met
- Contribute to clinical governance outcomes
- Understand and apply professional and national guidelines on confidentiality
- Be fully involved in the progress and development of clinicians and provide constructive and relevant feedback
- Assist in the implementation of training and development in your locality
Research and development- Evaluate clinical practise through audit of service and develop and manage strategies to address any shortfalls
- Undertake audits as required by the service working with the clinical manager
- Demonstrate knowledge of current research in all aspects of their work and advise others on the implementation of relevant research findings
- Initiate and/or become involved in research projects in response to identified needs
- Disseminate results/research/ audit findings via local teams and/or national/international publications
- Implement research findings appropriate to practice
- Promote the shared objectives of the multidisciplinary team by working closely to ensure that best practice is achieved utilising both Clinical Benchmarking and Essence of Care processes
Communication and working relationshipsCommunicates effectively with other team members
Communicates effectively with patients and carers
Communicates effectively with other healthcare professionals
Take all appropriate steps to minimise conflict
Health and safety- Comply with safety policies, procedures and guidelines for self and others
- Comply with the Organisations Business continuity Plan
- Refrain from the wilful misuse or interference with equipment provided in the interest of Health and Safety
- Report as soon as is practically possible any hazards or defects
- Report as soon as practically possible accidents or untoward incidents and ensure appropriate incident reporting documentation is completed
- Be actively involved as an appropriate departmental representative
- Making effective use of training to maintain knowledge and skills
Physical effort and working conditions.- Be responsible to ensure all aspects of the Manual Handling guidelines are followed, providing appropriate risk assessments
- Be responsible to manage clinical care following required Policies and Procedures pertaining to bodily fluids, infection control and COSHH regulations resulting in frequent exposure to highly unpleasant working conditions
- Be responsible to manage challenging situations and people with some exposure to hazards, e.g. violent and abusive patients, child abuse, critically ill patients
- Manage own time effectively within variable shift patterns
Most challenging part of the role.- Ability to work under pressure in an ever changing, challenging specialist environment whilst maintaining excellent standards of patient care
- Dealing with difficult situations and people by demonstrating and exercising critical thinking skills when faced with incomplete or lack of information or complexity.
- Seeing, treating, referring, or discharging patients independently without direct supervision
- Triaging, referring, or discharging patients independently without direct supervision
- Manage patient and public expectations of the service within set national targets and time constraints
- Manage effective change and development within clinical areas, maintaining highly specialised knowledge and competences
Disability Confident Employer - As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy
DBS - The role is subject to a DBS check which will require three forms of valid ID to be produced and verified. The onboarding process is also subject to an Occupational Health check, suitable professional references and eligibility to work in the UK (with the requirement to provide relevant documentation as evidence).
Person SpecificationQualificationsEssential- Registered Practitioner (NMC / HCPC)
- First Contact Practitioner /Advanced Practice qualification or RCN Credentialled practitioner with experience dealing with both children and adults.
- Clinical experience within an unscheduled care setting
- Non-medical prescribing qualification (V300)
Desirable- Recognised training in minor injury / illness, consultation, and examination skills
- IRMER / red dot x-ray interpretation course
- Practice assessor certificate
- Telephone triage qualification
Teamwork, Management and CommunicationEssential- Commitment to working with multiple organisations to manage patient flows
- Commitment to multi-disciplinary team approach to care
- Excellent oral, aural, and written communication skills
- Excellent interpersonal skills and the ability to deal with difficult situations
- The ability to demonstrate an understanding of the current issues affecting Primary Care services
- Time management of work productivity
- Ability to challenge the norm and get the best out of team members
- Commitment to support, develop and manage change
- Evidence of good organisational and leadership skills
- Information governance understanding and awareness
Desirable- Evidence of leadership experience
- Evidence of project management
Personal QualitiesEssential- Must have a positive can-do attitude
- Leadership qualities
- Commitment to personal and professional development
- Willing to work unsociable hours
- Able to deal with difficult and sensitive situations with tact and diplomacy
- Committed to service development
- Adaptable to the changing needs of the service.
ExperienceEssential- Minimum 5 years post registration experience and a passion for working in an integrated urgent care system and working with partner organisations
- Experience of expert autonomous practice within an unscheduled care setting managing minor injuries of all ages
- Health Promotion experience
- Experience using clinical computer systems including Adastra
- Understanding of current Urgent Health care issues and initiatives
- Ability to work effectively under pressure, intense conditions and within time constraints
- Understanding and awareness of CQC compliance and essential standards of quality and safety
- Teaching experience/clinical supervision experience
Desirable- Experience of working within a community Urgent Care setting or ED or an appreciation of the nature of primary care prescribing, and strategies for improving prescribing practice
- Innovative practice to deliver patient centred care
- Evidence of clinical competence in a wide range of relevant clinical skills, local anaesthesia infiltration, suturing, x-ray interpretation, fracture management
TeachingEssential- Willing / able to attend appropriate training
- Experience of training and development of staff
- Commitment to own personal development
DesirableDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK RegistrationApplicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
