Job summary
This role offers an exciting opportunity to make a meaningful impact by supporting the delivery of high-quality, safe, and effective patient care. As a key member of our team, you'll play an integral part in coordinating patient care, improving services, and ensuring excellent communication between patients, families, and healthcare teams.

We are proud to foster a supportive and collaborative working environment where your contributions will be valued, and you'll have the chance to grow both personally and professionally. If you are passionate about patient care and looking to be part of a dynamic, forward-thinking team, we'd love for you to join us!

Please note: The hospital at home services is a 8:00am- 8:00pm service, 7 days a week. This will be on rota with 1 in 2 weekend shifts.

Main duties of the job

• Deliver high-quality, safe, and effective patient care as part of a collaborative team.
• Promote a positive working culture by encouraging staff participation in service development and improvement.
• Manage inbound referrals and respond appropriately to patient and family queries.
• Update patient records with care plans during MDT meetings.
• Coordinate follow-ups with the clinical team and liaise with hospital teams and practices regarding patient care.
• Process patient discharges and ensure all care-related tasks are completed.
• Report incidents, complaints, and escalations to the Service Manager.
• Perform additional duties in line with NHS policies and legislative requirements as necessary.

About us
Our vision: To provide the patients of Greater Peterborough with high quality, sustainable healthcare that supports them to stay well and at home for as long as possible.

We are an ambitious at scale primary care organisation with a passion for integration and innovation.

We provide:

• Enhanced evening and weekend access to General Practice.
• Deliver at scale services to improve the health and wellbeing of the populations we serve.
• Home visiting and community services
• Virtual ward services.
• Advice to ambulance crews to help patients remain at home or to see the most appropriate secondary care team.
• Recruitment, induction and support of workforce through a team dedicated to supporting Primary Care Networks and hosting of the Cambridgeshire & Peterborough Training Hub.

Our principles

• To attract innovation and investment into primary care.
• To be dynamic always seeking out new opportunities.
• To be the primary care provider at scale -supporting delivery of services at place level that benefits our patients and members.
• To engage our clinical community identifying local clinical leaders to drive service redesign and delivery across our place.
• To face challenges head on, working collaboratively to deliver solutions.

Job responsibilities

• Ensure the provision of high quality, safe and effective patient care
• Work collaboratively as a key member of the team, promote a positive working culture, encouraging staff participation and involvement in developing and improving the service
• Actioning inbound referrals appropriately
• Dealing with queries from patients / family members
• Updating patient records during MDT meetings with plans
• Coordinating with the clinical team for any follow ups
• Liaising with the hospital teams regarding patient care
• Liaising with practices regarding patient care
• Processing discharges once patients care has ended
• Report any issues/ incidents/complaints/escalations to the Service Manager

Other responsibilities include, but are not limited to:

• To undertake any other duties commensurate with the post and to react to statutory, legislative and NHS policy within the scope of the role

Please note: The hospital at home services is a 8:00am- 8:00pm service, 7 days a week. This will be on rota with 1 in 2 weekend shifts. There is an additional pay up-lift of 15% for Saturdays, and 25% for Sundays/BH

Person Specification
Experience
Essential

• At least 1 year -
• Administrative skills and robust record keeping
• Ability to effectively communicate and resolve issues over the phone in a professional and courteous manner
• Coordinating and liaising with multiple stakeholders or individuals to meet specified outcomes

Desirable

• Experience of working in Health and Social Care, or similar Public Sector roles

Knowledge and skills
Essential

• Good working knowledge of Microsoft Suite (including Excel, Word, Teams)
• General IT set up and systems
• Excellent written and verbal communication skills
• The ability to plan and organise own workload without direct supervision
• Excellent inter-personal skills and the ability to communicate and work effectively with a wide range of people from different backgrounds at all levels of seniority
• The ability to be innovative, objective as and logical in resolving problems
• The ability to prioritise and balance a range of competing tasks to deliver to agreed timescales

Desirable

• NHS specific IT system experience (SystmOne)
• Understanding of NHS Community Services
• Experience dealing with difficult conversations / complaints

Personal attributes and abilities
Essential

• Positive, professional, approachable and respectful attitude to others - Ability to work autonomously with little direct supervision
• Good decision-making skills with an excellent attention to detail
• Reliability
• Flexibility
• Is able to recognise personal limitations and refer to more appropriate colleague(s) when necessary

Qualifications
Essential

• GCSE in English and Maths, or equivalent

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details
Employer name: Greater Peterborough Network
Address: Allia Future Business Centre, London Road, Peterborough, Cambridgeshire, PE2 8AL, United Kingdom
Employer's website: Apply through our website

Employer contact details
For questions about the job, contact:
Service Manager
Hayley Butcher
hayley.butcher5@nhs.net

Details
Date posted: 23 September 2026
Pay scheme: Other
Salary: £25,000 to £26,500 a year
Unsocial hours up-lift of 15% Saturdays, 25% Sundays/BH.
Contract: Permanent
Working pattern: Full-time
Reference number: U0088-26-0020
Job locations: Allia Future Business Centre, London Road, Peterborough, Cambridgeshire, PE2 8AL, United Kingdom

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.