Quality and Risk Manager
London: The Harley Street Clinic (Campus)
Full time 37.5 hours per week
Permanent
Salary: Competitive + benefits

We’re looking for an experienced Quality and Risk Manager to join our Governance team working across services at The Harley Street Campus comprising of The Harley Street Clinic and The Princess Grace Hospital.

As the Quality and Risk Manager, you will lead on the implementation and delivery of a range of clinical governance activities with a particular focus on risk, incidents and investigations, whilst supporting The Harley Street Campus to meet the regulatory requirements of external standards and inspections.

The ideal candidate will be a specialist resource, using knowledge and experience of clinical governance, with a particular focus on risk, complaints and incident management. This will include managing and coordinating investigations and responses of all incidents, which involves liaising with Heads of Department and the Senior Leadership Team. They will also ensure compliance to the Duty of Candour requirements and be responsible for developing systems and implementing processes to ensure organisational wide learning
Excellent communication and a proven ability to implement change, or new systems, are essential for the role. The ideal candidate will be dynamic, with excellent verbal and written communication skills and be experienced in clinical governance.

Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. Other’s may think this is just a role in Governance but to us, you’ll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.

What you’ll have:

• Education to diploma or degree level
• Current and relevant experience of working in healthcare governance
• Evidence of continuing professional development
• Investigation, governance, audit, risk and complaint management experience

Why HCA UK?
Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.

By caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day.
As a Quality and Risk Manager you’ll be eligible for:

• 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you
• Private Healthcare Insurance for treatment at our leading hospitals
• Private pension contribution which increases with length of service
• Season Ticket Loan and Cycle to Work scheme
• Group Life Assurance from day one
• Critical illness cover
• Enhanced Maternity and Paternity pay
• Corporate staff discount for all facilities including Maternity packages at The Portland
• Comprehensive range of flexible health, protection and lifestyle benefits to suit you
• Discounts with over 800 major retailers

Culture and values
At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other.
Our mission is simple, above all else we’re committed to the care and improvement of human life, a clear statement that extends to both our patients and colleagues. To achieve this, we live and breathe four core values:

• Unique and Individual: We recognise and value everyone as unique and individual
• Kindness and compassion: We treat people with kindness and compassion
• Honesty, integrity and fairness: We act with absolute honesty, integrity and fairness
• Loyalty, respect and dignity: We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity

Reasonable adjustments
We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.