Job summary
We are looking for a caring, motivated Healthcare Support Worker to join our friendly multidisciplinary team, providing care to patients in their own homes and residential care settings.

The Role
You will:

• Carry out independent visits to patients in the community.
• Deliver high-quality, person-centred care.
• Work closely with nurses, therapists and other members of the multidisciplinary team.
• Monitor and report changes in patients' conditions.

What we are looking for:

• A wide range of healthcare support skills.
• Ability to work independently and as part of a team.
• Good communication and organisational skills.
• Ombersley and Rural patch.

Working Hours
This is a 7-day service with shifts starting at 7:30 am, 9:00 am or 10:30 am. The latest finish time is 6:30 pm, including weekend and bank holiday working on a rota basis.

If you enjoy community working and making a difference to patients' lives, we'd love to hear from you.

Applicants must read the attached guidance notes before submitting your application for full understanding of Trust requirements.

Main duties of the job
As a Band 3 Healthcare Support Worker within the team, you will provide high-quality, person-centred care to patients in their own homes, supporting them to maintain their independence and wellbeing. Working under the direction of registered nurses, you will assist with personal care, monitoring and recording observations, wound care, catheter care, simple dressings, and other delegated clinical tasks. You will identify and report changes in patients' conditions, maintain accurate clinical records, and contribute to care planning. The role involves travelling between patients' homes, working collaboratively with the wider multidisciplinary team, and promoting dignity, respect and patient choice always. You will also support health promotion, infection prevention and ensure equipment is used safely in line with Trust policies.

About us
At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.

Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.

We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.

What we offer;

• 27 days leave plus bank holidays, increasing up to 33 days with long service
• Generous NHS pension and enhanced pay when you work unsocial hours
• Flexible and agile working opportunities
• Great maternity, paternity, and adoption support
• Wide range of supportive staff networks
• Health and wellbeing opportunities

If you would like to know more, please visit our website Staff benefits | Herefordshire and Worcestershire Health and Care NHS Trust

Sharing your data - As a data controller we may sometimes need to process your data to pursue our legitimate business interests, for example to request a survey from you (optional), to support the Trusts understanding of where you gained interest in working for the Trust.

Details
Date posted: 19 October 2026
Pay scheme: Agenda for change
Band: Band 3
Salary: £25,760 to £27,476 a year pro-rata per annum
Contract: Permanent
Working pattern: Part-time
Reference number: 798-8330272-A
Job locations: Droitwich Medical Centre, Ombersley Street East, Droitwich Spa, WR9 8RD, United Kingdom

Person Specification
Experience

• Essential: Experience of working with older adults in a health/social care setting. Be able to meet the travel requirements of the role.

Qualifications

• Essential: Level 3 qualification (e.g. NVQ 3, A-level) in Care or equivalent qualification or experience Or Level 2 qualification (e.g. NVQ2, GCSE Grade A-C) in Care and will be expected to undertake the relevant Level 3 qualification on appointment to post. Will be expected to meet the Care Certificate standards within 12 weeks of commencing employment with the Trust.

Knowledge

• Essential: Basic knowledge of physical/mental health conditions
• Essential: A level of understanding of rehabilitation

Skills & Abilities

• Essential: Ability to communicate clearly and effectively in English in both verbal and written formats
• Essential: Ability to use IT confidently and competently in daily work
• Essential: Good numeracy skills
• Essential: Ability to cope with difficult/emotionally distressing/challenging situations
• Essential: Good organisational and time management skills

Additional Criteria

• Essential: Able to meet the travel requirements of the role

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details
Employer name: Herefordshire and Worcestershire Health and Care NHS Trust
Employer's website: https://www.hacw.nhs.uk/careers

Employer contact details
For questions about the job, contact: Operational lead Denise Moore, Denise.moore18@nhs.net, 07798925848