Home, a place where you belong
Join us and make a real difference every day. You’ll help customers live independently, feel valued and stay connected. This role is all about care, respect and practical support that improves lives.

What you’ll do

• Assist with daily living tasks, including shopping, budgeting, meal preparation, and household management.
• Support access to community resources, appointments, and external services.
• Liaise with healthcare professionals, social services, and other partner agencies. Signpost customers to appropriate specialist support services.
• Complete administrative duties, record keeping, and tenancy-related support. Recognise, report, and contribute to safeguarding processes.
• You'll work with customers receiving Section 117 aftercare, within a mental health supported accommodation

Why join us
This role gives you the chance to grow your career while making a difference where it matters most. You’ll take on new challenges, build your expertise and help create positive change. Be part of one of the UK’s Great Places to Work! We can’t offer a CoS for this role.

You have

• Passion to support our customers to live their best lives
• Experience of caring for others, professionally or personally
• The ability to work on your own initiative, staying calm and positive under pressure
• Recognise every customer is different and adopt a flexible, personal approach, listening to understand their needs
• A Level 2 diploma in Care or equivalent experience (or willing to study towards it)

Stronger together
We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!

The practical bits

• Temporary (12 months), full time (37.5 hpw)
• Work patterns are based on a rota in line with service users’ needs. This may include evening, over night shifts and weekend working. Any changes to usual working hours will be communicated with adequate notice.
• This is primarily an outreach role, supporting customers across Newcastle, with Hawthorn House (Park Close) acting as the main office base.
• You need an Enhanced with barring list (we pay)
• A driving licence and access to a car insured for business purposes are desirable but not essential.
• On the job mileage? We’ve got you covered

What’s in it for you?

• 34 days leave increasing to 39 (including bank hols and a “me day”)
• Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more
• Matching pension contribution (up to 7% and life insurance of 3x basic salary)
• Instant pay access with Stream
• 800+ discounts on shops, holidays, days out, tech and more

Finally
For reasonable adjustments email [email protected]. Roles can close early, so don’t delay applying. If you can’t see the Job Description at the top of this page, click APPLY to view it on our pages and find out more about us.

Equity, diversity, inclusion & belonging: Learn about our commitment to creating an inclusive workplace where everyone belongs.