Job summary
DEDICATED TO WHAT WE DO.
PASSIONATE ABOUT HOW WE DO IT.

Join Our Team as a Locality Service Manager!

Are you passionate about delivering high-quality, patient-centred care? Do you have the leadership skills to support and manage frontline teams in a dynamic healthcare environment? If so, we have the perfect opportunity for you.

Role Overview: As a Locality Service Manager, you will play a critical role in the operational delivery and management of our Out of Hours (OOH) GP Service. Your leadership will ensure that high standards of care are consistently delivered across designated localities, maintaining service continuity and compliance with clinical governance and CQC standards.

Main duties of the job

• Provide day-to-day leadership and management support to frontline teams.
• Oversee OOH service bases, addressing operational issues proactively.
• Manage staffing levels and support the recruitment, training, and development of clinical and non-clinical staff.
• Engage effectively with internal teams and external stakeholders, fostering collaborative partnerships.
• Contribute to continuous service improvement by identifying gaps and implementing best practices.
• Monitor performance against Key Performance Indicators (KPIs) and conduct quality audits.
• Ensure services are effectively resourced, responsive, and aligned with organisational values and strategic objectives.
• Maintain financial oversight to ensure budget compliance while maintaining efficiency and effectiveness.

About us
At HUC, we're proud to invest in our people by offering a wide range of exciting benefits that support your personal, professional, and financial wellbeing: Exclusive Discounts: Unlock savings on shopping, travel, and more, through our Discount Hub, Blue Light Card, Tickets for Good, and more. From everyday essentials to special experiences, we've got your wallet covered! NHS Pension Scheme: Secure your future with the NHS Pension, offering peace of mind and long-term financial benefits for all our staff. Wellbeing Support: Your health matters! Enjoy access to counselling services, personalised health plans, meditation guides, energising fitness routines, and delicious recipes to keep you thriving every day. Recognition and Rewards: Your hard work won't go unnoticed! Celebrate your achievements with peer shout-outs, special awards, and exclusive event vouchers that show how much we appreciate you. Financial Perks: Take the stress out of money matters with free financial advice, a healthcare cash plan to cover everyday expenses, and smart savings options through our Credit Union. Career Growth: Build the future you deserve with our My Academy training programs, exciting internal vacancies, and regular updates to keep you in the loop with HUC news and opportunities. Office Comforts: Stay refreshed with unlimited tea and coffee, enjoy the ease of free parking, and recharge in our dedicated relaxation areas. Plus, join in on engaging team events that make every workday more enjoyable!

Job responsibilities
For a full job description and comprehensive person specification, please see the attached documentation.

Person Specification
Qualifications and Education
Essential

• GCSE or equivalent in English and Mathematics.
• Evidence of continued professional development relevant to healthcare or service management.
• Driving License with no convictions

Desirable

• Qualification in healthcare management, leadership, or a related field (e.g., NVQ Level 4 in Leadership and Management).
• Training in governance or compliance (e.g., audit processes).

Knowledge and Experience
Essential

• Proven experience in a supervisory or team leader role within healthcare or a similar setting.
• Experience in managing day-to-day operations, including staff resourcing and service delivery.
• Familiarity with NHS policies, standards, and Key Performance Indicators (KPIs).
• Evidence of successfully addressing operational challenges and implementing solutions in real-time.
• Experience in working within a patient-focused environment, demonstrating a commitment to delivering high-quality care.
• Proficient in the use of Microsoft Office applications, including Word, Excel, and Outlook
• Awareness of CQC regulations and other relevant legislative requirements affecting healthcare services.
• Understanding of clinical governance and its application within service delivery.
• Knowledge of NHS performance management frameworks and service standards.

Desirable

• Experience in working specifically within Out of Hours or urgent care services.
• Familiarity with healthcare IT systems such as Adastra or SystmOne.
• Demonstrated success in implementing service improvement initiatives.
• Understanding of NHS service transformation and improvement frameworks.
• Awareness of financial management and budgeting within healthcare services.

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.