Senior Lab Project Services Manager

IQVIA Laboratories

Home-based, office-based, hybrid options available

Job Overview:
Responsible for Project Management operational delivery.

Manage the design/launch of non-standard, complex clinical research studies as assigned.

Review processes, to develop, integrate, administer and maintain current Project Services systems; provide expertise to Project Services on ways to improve project execution and/or database design and implementation.

Facilitate seamless study set-up including Protocol and Budget review, leading meetings. Develop and implement project plans, milestone, risk, issue and action logs. Partner with Study Setup team to ensure quality database set-up, oversee preparation of protocol specific documentation. Will prepare and present protocol-specific materials at Kick Off and Investigator meetings.

Will monitor the Project Management Plan, timelines and deliverables, manage study documentation throughout the Project lifecycle including filing into eTMF, oversee study monitoring and reporting, conduct meetings to meet needs of the Study and Customer requirements.

Will manage study scope changes and budget monitor quality of the study and any service-related issues, implementing changes as required. Lessons learnt will be reviewed and shared.

Build and own the Customer relationship, facilitate communication, collaborate with all operational areas within the company. Will serve as an escalation point for study level issues and will coordinate and triage study-specific issues. Coordinates customer survey follow up and ongoing health checks to support Customer relationship building.

Program Lead: Responsible for the assigned global customer program(s), including development of operational processes and high-quality delivery and customer satisfaction. Act as process owner for customer program(s) in areas including but not limited to, Customer Specific Training, SOPs, and process improvements.

Requirements:

• Bachelor’s degree in Life Sciences and/or related field preferred Equivalent combinations of education, training, and experience may be considered.
• 5-7 years of experience in clinical trials/ hospital-funded research, project management or laboratory environment preferred.
• Thorough knowledge of Project Management processes, the company laboratory processes, and/or equivalent working knowledge of central laboratory operations (kits/supplies, logistics, laboratory operations, specimen storage, data reporting and transfers, site alerts, etc.) required
• Experience in successfully leading large, global and complex Phase I-IV clinical trials preferred.
• Skill in creating and maintaining project timelines to ensure deadlines are met.
• Experience in managing project budgets to avoid cost overruns.
• Ability to achieve results through collaborative efforts with others.
• Knowledge of Laboratory Operations, and Central Laboratory Functions (kits/supplies, logistics, specimen storage, data reporting, site alerts, etc.)
• Ability to identify potential risks and develop mitigation strategies.
• Experience in successfully leading large, global, and complex Phase I-IV clinical trials preferred.

Join IQVIA to see where your skills can take you

• Global exposure
• Variety of therapeutic areas
• Collaborative and supportive team environment
• Access to cutting-edge and innovative, in-house technology
• Excellent career development and progression opportunities
• Work-Life Balance, with a strong focus on a positive well-being.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.