James Paget University Hospitals NHS Foundation Trust

Senior Healthcare Assistant - Ward 12
The closing date is 19 November 2026

Job summary
We are hiring Band 3 Healthcare Assistants

Senior Healthcare Assistants at James Paget University Hospital provide a range of personal care and delegated clinical duties under the guidance of a registered healthcare professional.

Working as part of a multidisciplinary team our Senior Healthcare Assistants undertake high quality, caring and compassionate care, containing to the delivery of a high quality healthcare to patients.

The Senior HCA role is a great entry-point into an NHS career - many of our Senior Healthcare Assistants go on to complete further training to develop their skills and further their career.

In this busy environment, roles vary depending on the type of area you work in. For example, working as a healthcare assistant on a ward is very different to working as an HCA in outpatient areas.

Visa and Immigration
Visa sponsorship is unlikely to be offered for this role.
Applicants who require sponsorship are encouraged to consider this information carefully before submitting an application.

Summary
In most circumstances, this vacancy is expected to be filled by a candidate who does not require visa sponsorship. Applicants requiring sponsorship are welcome to apply if they meet the Home Office eligibility criteria; however, they should be aware that the likelihood of sponsorship being offered for this role is low and will only be considered where recruitment needs cannot be met from the existing non-sponsored applicant pool.

Main duties of the job
Key duties and responsibilities
Working under the direction of a Registered Health Care Professional, HCAs participate in the clinical care provided to patients, prioritising workload appropriately and developing competencies that safeguard practice and effectiveness in role. Specific duties and responsibilities include;

• Work as part of a designated clinical and care team delivering care that focuses on the direct needs of the individual
• Assist patients with personal hygiene, toileting and use of continence aids
• Support Moving and Handling, use of mobility aids, correct patient positioning, assess pressure areas and skin integrity
• Developing positive relationships with parents, families and carers
• Be aware of the patient's needs - emotional, social, physical, and cultural. Respect privacy, dignity and beliefs.
• Acts in a way that supports equality and diversity values.
• Work as part of the team in a co-operative, professional and constructive manner.
• Maintain confidentiality at all times
• Report any information regarding the wellbeing of the patients to the Registered Health Care Professional in a timely manner.
• Manage and organise time and activities to support and meet the needs of individuals
• To empower patients and their families to make their own decisions about health and choices.

PLEASE SEE THE ATTACHED JD & PS FOR ALL OF THE DUTIES

About us
We want to attract the best and brightest people to work with us and that means we will look after you from the moment you apply for a role at the Trust and throughout your career with us. Our staff are central to everything we do, and we believe that investing in you is crucial if we want to enable you to reach your full potential.

Details
Date posted: 13 November 2026
Pay scheme: Agenda for change
Band: Band 3
Salary: £25,760 to £27,476 a year
Contract: Permanent
Working pattern: Full-time, Part-time
Reference number: 177-EMER-7879995-D
Job locations: James Paget University Hospital, Lowestoft Road, Gorleston, NR31 6LA, United Kingdom

Job description
Job responsibilities
We want to attract the best and brightest people to work with us and that means we will look after you from the moment you apply for a role at the Trust and throughout your career with us. Our staff are central to everything we do, and we believe that investing in you is crucial if we want to enable you to reach your full potential.

As a key member of the team you will be allocated on a shift by shift basis to work and support ward based colleagues in areas where staffing and, or patient acuity/dependency risk assessments indicate that help is required.

As a Healthcare Assistant you will be supported through the Care Certificate and dedicated enhanced supervision and engagement training - induction will include working across a range of specialities.

To fulfil the needs of service delivery to patients/service users and in line with our current team of clinicians, the post holder will work as part of a flexible rota over seven days a week, which will include working evenings, weekends and Bank Holidays.

Person Specification
Qualifications
Essential

• GCSE English Language and Maths A to C or 4 -9 or functional skills or equivalent
• Care Certificate or willingness to undertake

Desirable

• NVQ Level 3 or equivalent or willing to undertake a Level 3 apprenticeship in Senior Healthcare Support

Experience and Knowledge
Essential

• Experience of working in a health, social or residential care setting
• To demonstrate a range of procedures and practices, base level of theoretical knowledge
• Demonstrate through previous experience the ability to escalate concerns
• Ability to work in a multi-agency team
• Ability to work with staff from a diverse range of backgrounds
• Inpatient services/community/ social or residential services

Desirable

• Previous care experience within an NHS environment

Behavioural Qualities
Essential

• Demonstrate collaboration
• Demonstrates professionalism and integrity
• Able to communicate clearly and compassionately
• Is confident to speak up when things are not right

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.

Employer details
Employer name: James Paget University Hospitals NHS Foundation Trust
Address: James Paget University Hospital, Lowestoft Road, Gorleston, NR31 6LA, United Kingdom
Employer's website: https://www.jpaget.nhs.uk/work-for-us/

Employer contact details
For questions about the job, contact: Sister Laura Jones, Laura.Jones@jpaget.nhs.uk, 01493452628

Supporting documents
Privacy notice: James Paget University Hospitals NHS Foundation Trust's privacy notice