Support Worker - Learning Disability Services
Pay: £14 per hour + £600 Welcome Bonus
Employment type: Permanent
Shift: Days
Location: Decoy Farm Learning Disability Care Home, Great Yarmouth, Norfolk, NR31 9DP
Reports to: Nurse/Senior Support Worker

About the company
Kingsley Specialist Services has established an outstanding reputation nationally, among both social services professionals and residents' families, for delivering innovative, person-centred support to adults with learning disabilities, particularly those who may have complex needs.

Staff at our seven services in Norfolk, Suffolk and Cambridgeshire are proud to be part of the Kingsley Healthcare Group. Winners of the 2024 Health Investors Residential Elderly Care Provider of the Year, we are ranked for the ninth year running among the top 20 large UK care home groups (carehome.co.uk) for our exceptional care.

Being part of a trusted national care provider gives our Kingsley Specialist Services team the assurance that they will receive all the training and support they need to deliver outstanding care to our clients.

As the UK's only large care home provider to achieve B Corp certification, we continue to lead the sector in responsible, values-driven care. In 2024 and again in 2025, we were honoured to be named Health Investor's Residential Elderly Large Care Provider of the Year, a testament to our commitment to quality and innovation.

For eight consecutive years, we've been recognised among the Top 20 Large UK Care Home Groups by carehome.co.uk, reflecting consistently high standards and resident satisfaction. We are also proud to be a Real Living Wage employer, ensuring that the dedication of our team members is valued and fairly rewarded.

Our commitment to people-first values has earned us outstanding workplace recognition, including a 4.7 rating on Glassdoor, a 4.5 rating on Indeed, and the No.1 ranking in the UK for wellbeing at work (Indeed's Better Work Awards 2023).

If you're passionate about delivering exceptional care and want to be part of a forward-thinking organisation that puts both its residents and people at the heart of everything it does, we'd love to hear from you.

What you'll get with us

• A team that has your back. Join a warm, enthusiastic team that puts people at the heart of everything we do. We know that when our team is happy, the people we support are too.
• Training and career growth. Plenty of opportunities to learn and develop, with clear processes to support you at every step. No experience? No problem. We'll help you build the skills you need.
• Work that matters. Help people with learning disabilities and complex needs live meaningful, happy lives, and see the difference you make.
• Family-owned values. Kingsley is a family-owned group where everyone, residents and team alike, is part of one big family.

About the role
As a Support Worker, you'll be part of a close, focused team supporting the people who live with us. You'll help with personal care, always respecting each person's dignity and encouraging their independence, and help with day-to-day life in the home so our care stays consistently excellent.

At Kingsley Specialist Services, we support people with learning disabilities and complex needs, including those who thrive in a calmer, more peaceful setting. Everything we do is built on Positive Behaviour Support (PBS): person-centred care, choice, independence, participation and inclusion.

You'll take time to understand what each person is communicating and respond in a proactive, positive way, helping to reduce distress and supporting people to live the life they want. You'll also role model this approach for colleagues.

Key duties and responsibilities

• Support people with their personal care in a way that protects their dignity and privacy
• Encourage independence, helping people do as much for themselves as they can
• Follow each person's support plan, adapting to their needs, preferences and way of communicating
• Use Positive Behaviour Support (PBS) to understand what someone is communicating and respond in a calm, proactive way
• Role model the PBS approach and help colleagues apply it consistently
• Support people to take part in activities and community life that matter to them
• Share updates and any concerns with the Nurse or Senior Support Worker
• Help keep the home safe, comfortable and homely, and pitch in with day-to-day tasks
• Take part in training and keep building your skills

Skills and attributes

• A caring and patient nature
• Excellent communication skills
• The ability to work well under pressure
• Previous experience as a carer is preferred, but not essential
• Full UK Driving Licence is preferred, but not essential

What will you gain?
You will have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills, and we have the procedures and processes to help you at every step.

Ready to join our family? Apply today and help us make every day a good day for the people we support. Let our family take care of yours.