Job summary

• 37.5 hrs per week - permanent

Overview
We are working closely with the Devon ICB on a longer term model and expansion of this service as this is a priority area within the Devon system

We are seeking an experienced healthcare assistant or mental health support worker to work as part of a brand new, Antipsychotic physical health monitoring, outpatient clinic

You will be involved right from the beginning of this exciting, newly commissioned service, being able to influence and develop the offering, alongside the team manager and other colleagues

You will work face to face with people who use our services on a daily basis. Ensuring that they receive outstanding, safe care. Providing assessment, monitoring and advice, under the supervision of registered staff

You will work with carers and other family members on a regular basis within the clinic, ensuring that they are included in care where necessary

You will work to ensure the clinic runs smoothly, supporting the team with ordering stock, arranging appointments and liaising with other agencies

Working as part of the community mental health service, you will work in a MDT alongside other clinical staff including nursing, support staff and medical colleagues

As this opportunity is available to people with varied experience of general and mental health, you will be supported to develop your knowledge where necessary to provide excellent standards of care

Main duties of the job

• Support the nursing staff to conduct comprehensive physical health assessments.
• Support with developing individualised care plans where required.
• Provide patient education on nutrition and health.
• Provide signposting where required.
• Work closely with carers and relatives, ensuring Triangle of Care principles are adhered to. This might also include supporting carers with assessments and further signposting.
• Regularly monitor physical health indicators, including weight and BMI.
• Support the nurse or doctor with clinical procedures as necessary within competencies and under supervision.
• Report concerns, identified risk and significant changes to multi-disciplinary team promptly and appropriately.
• Work with colleagues within the team and across Livewell to ensure the highest standards of care. You will also need to collaborate and work alongside other Livewell services, primary care and VCSE.
• Participate in multidisciplinary team meetings
• Ensure the clinic and surrounding areas are maintained, ensuring a safe environment for staff, patients and visitors.
• Assist in auditing, to include clinic stock levels.
• Support with stock ordering where necessary.
• Lead on at least one team initiative such as infection control lead or Triangle of Care Lead.

Please note that this role may not be eligible for sponsorship under the Skilled Worker route. Livewell may close the job advert early, if a high number of applications are submitted. All Livewell staff are expected to be able and willing to work across a 7 day service.

About us
Livewell Southwest is an independent, award-winning social enterprise delivering integrated health and social care services across Plymouth, South Hams, and West Devon, with specialist services in parts of Devon and Cornwall. Our teams work in community hospitals, GP practices, sports centres, and health hubs.

As an organisation with a strong social conscience we are guided by our values, kindness, respect, inclusivity, ambition, responsibility, and collaboration. We focus on transforming services to ensure sustainability, while empowering staff and those we serve.

We involve the people we care for, along with their families and carers, in shaping the care they receive, striving to deliver the right care at the right time and place. Centering our work on individual needs helps people lead healthy, independent lives.

We prioritise employees' development, offering protected CPD time, training pathways, leadership programs, and funding for qualifications like the Care Certificate and Nurse Training Scholarships. Our induction and preceptorship programs ensure a smooth transition into our organisation.

Livewell Southwest values diversity and encourages applications from all sections of the community, including those with armed forces experience, lived experience of mental health, neuro-diverse conditions and learning disabilities. If you need assistance or reasonable adjustments during the application process, contact the Recruiting Manager listed in the job advert.

Details
Closing date: 19 November 2026
Pay scheme: Agenda for change
Band: Band 3
Salary: £25,760 to £27,476 a year PA Pro Rata
Contract: Permanent
Working pattern: Full-time, Part-time, Job share, Flexible working
Reference number: B9832-2026-NM-10449

Contact
For questions about the job, contact: Simone Drake, simonedrake@nhs.net

Essential knowledge

• Knowledge of mental health and a range of therapeutic approaches and application to people with a learning disability/mental health problems
• Awareness of safeguarding principles
• Basic IT skills
• A basic understanding of physical health presentation
• Good communication and listening skills
• Continual assessment of patient
• Organisational skills
• Problem solving skills
• An awareness to maintain professional boundaries
• Awareness of own limits and boundaries in relation to own job role
• Good written communication
• Sensitive understanding of diversity issues and ability to promote anti-discriminatory practice/equal opportunities
• Resilience
• Willingness to positively share your own life experiences, personal experiences of your own ill health with service users and carers
• Ability to problem solve and create innovative solutions to help empower patients and carers
• Demonstrates an empathy of people

Desirable knowledge

• Has the ability to provide line management/mentoring to junior staff
• Knowledge of government initiatives that shape mental health practice
• Willingness to undertake training in relation to required skills
• Knowledge of the triangle of care
• Knowledge of CPA

Essential experience

• Experience in a Mental Health setting Band 2 level or equivalent Band 3 level or equivalent
• Awareness of vulnerable adult/protection issues and guidance
• Recent experience of working in a care setting
• Team working
• Clinical governance
• Ability to work with minimum of supervision
• To undertake baseline physical observations
• Evidence of continuing professional development
• Ability to frequently travel independently and in a timely manner between Livewell Southwest sites and community locations including areas not served by public transport.

Desirable experience

• Experience of variety of Mental Health settings
• Previous experience working in a multidisciplinary team
• Working within an NHS setting
• Experience of actively supporting individual to identify and work towards achieving personal goals in related social care or health setting
• Flexible approach to working arrangements

Essential qualifications

• NVQ level 3, QCF level 3 in Health and Social care or equivalent qualification.
• Care certificate
• Other evidence of training or development relevant to working within mental health settings.
• Ability to participate in activities with patients
• Ability to contribute to the process of and the delivery of high standard of care as planned in care programme

Desirable qualifications

• Vocational Qualification Level II or able to demonstrate the skills, knowledge and ability to work to that level
• Other evidence of training of development relevant to working within mental health settings.

Essential additional criteria

• Friendly and caring manner
• Approachable
• An appreciation of working with a wide age group of clients
• Flexible approach
• To work rotational shift pattern over 24 hours

Essential specific skills

• Demonstrate effective communication skills with a range of people in various situations
• Ability to engage patients in activities off the Unit
• Ability to manage time and plan work
• To complete clinical records
• To take leadership and direction from qualified staff
• To participate in unsupervised tasks and provide accurate feedback to relevant parties
• Ability to work in a team effectively
• Should have ability to demonstrate basic IT skills
• Awareness of personal safety
• Able to work in challenging and unpredictable environmental conditions alone and with others effectively managing dynamic risks of our individual patient group
• Physical Intervention in a ward environment
• Care plans and risk assessments
• Confidentiality
• De-escalation skills
• Motivated
• Compassionate
• Empathetic
• Reliable
• Confidence in dealing with patients
• Ability to work in stressful conditions
• Ability to work as part of a team

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website. From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.