Madeley Practice

Dispenser
The closing date is 25 November 2026
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Job summary
We are looking to recruit a full-time Dispenser. Part-time hours will be considered. You will join our friendly team serving around 9000 patients.
Hours and working days to be discussed and agreed with the successful candidate.
We are an EMIS based dispensing practice with an emphasis on high quality patient centred care. Our main site is in Madeley (CW3 9NQ) with our branch site at Baldwins Gate (ST5 5DA). We are part of Newcastle South Primary Care Network. The dispensary is based at our main site.
We are looking for an enthuisiastic and motivated individual who shares our values and has the necessary skills to thrive in a busy dispensary.

Main duties of the job
The post holder will join the dispensing team to help deliver the following service:

• Process and dispense repeat and acute prescription requests
• Responding to patient queries in relation to prescriptions and medications
• Effective stock management
• Work in accordance with the dispensary standard operating procedures

Please see job description for further information

About us
We are a practice with 4 GP partners. We are also a training practice supporting GP Registrars and medical students.
The dispensary team comprises of 6 part-time dispensers working in a fast paced environment.

Details
Date posted: 11 November 2026
Pay scheme: Other
Salary: Depending on experience
Contract: Permanent
Working pattern: Full-time, Part-time
Reference number: A0711-26-0003
Job locations: Moss Lane, Madeley, Crewe, CW3 9NQ, United Kingdom

Job description
Job responsibilities
JOB DESCRIPTION
JOB TITLE: Dispenser
REPORTS TO: Practice Manager
Job Summary

• To prepare and dispense accurately, safely and promptly under the doctors overall supervision
• To project a positive and friendly image to patients and other visitors and deal with queries in a professional, courteous and efficient manner

Duties and responsibilities
The duties and responsibilities to be undertaken may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Practice Manager, dependent on current and evolving practice workload and staffing levels:

• To work within the practices guidelines, policies and standard operating procedures
• To be aware of the health and safety of others in the working environment. To comply at all times with the practices health and safety policies and procedures/infection control procedures

Dispensary role

• To prepare and dispense accurately, safely and promptly under the doctors overall supervision
• To dispense medication, as required by the doctors in the practice and to arrange for their checking using the bar coder, or if unable to use the bar coder, by a second member of staff checking the drugs, ensuring that any drugs requested which are not on repeat prescription are not issued without the doctors consent
• To second check other dispensers routine items which have not bar coded, noting that any unusual items or where unsure the doctors should be asked to check
• To receive, record and dispense repeat medication requests and, where the medication review is overdue to bring to a doctors attention
• To use judgement when issuing repeat prescriptions with regard to frequency of use, noting any under/overuse and highlighting any issues to the doctor and following the repeat prescription Standard Operating Procedure
• To deal with queries using the patient task system
• To ensure stock is not outdated before use
• Not to dispense medicines to unauthorised persons, whoever they may be, without the doctors consent
• To dispense and record private prescriptions, as authorised by the doctor, and their payments
• To fully observe all legal requirements relevant to dispensing practice, including controlled drugs
• End of month prescription submissions

Stock control

• Ensure the dispensary is kept properly stocked and that drugs are ordered in via the wholesaler computerised link, as appropriate, to fill prescriptions
• Checking goods in as and when they are delivered
• To keep the emergency drug cupboard stocked up and order further supplies as necessary
• Returning incorrect goods to the wholesaler promptly
• Stocking shelves, refrigerators and other storage areas using rotation method
• Storing controlled drugs as per practice policy
• Removing out of date stock from the shelves, refrigerators and other storage areas
• Disposal of returned unused medicines as per practice policy

Finance

• To collect all due prescription charges/check patient exemption and ensure that the patient declaration on the reverse of the FP10 is duly filled in and signed by the patient, where required
• To ensure that all monies received are entered in the till
• To produce an end of day till receipt and store with daily takings in the safe
• To give all monies to Finance Manager or Practice Manager/Assistant Practice Manager in her absence
• To put float in till on a daily basis and ensure sufficient change

Housekeeping/maintenance

• To maintain work areas in a tidy and safe way and free from hazards
• To ensure that all dispensary equipment is kept clean and report any faults to the Practice Manager
• To check and maintain the refrigerator temperature log on a daily basis and immediately report any change outside recommended limits to the Practice Manager, Assistant Practice Manager or doctor
• To ensure as far as reasonably possible, the safety and security of the dispensary and contents under the doctors supervision
• To ensure the safety of all who enter the dispensary

Other

• To report significant events
• To take prompt action in response to any drug alerts

Person Specification
Experience
Desirable

• Experience of working in a GP practice
• Experience of EMIS web
• Experience in a customer or patient-facing role

Qualifications
Essential

• Good standard of general education
• NVQ Level 2 in Pharmacy Service Skills (or equivalent recognised dispenser qualification)

Skills
Essential

• Excellent communication skills
• IT skills
• Time management and the ability to work to deadlines
• Problem solving skills
• Interpersonal skills

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details
Employer name: Madeley Practice
Address: Moss Lane, Madeley, Crewe, CW3 9NQ, United Kingdom
Employer's website: https://www.madeleypractice.co.uk

Employer contact details
For questions about the job, contact:
Practice Manager, Kate Le Brun
kate.lebrun@staffs.nhs.uk
01782750274

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