Job summary
This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn.

The Triage Nurse will provide triage assessment, clinical support, assistance and professional expertise to all health care professional referrers requiring assistance and support with Admission Avoidance and hospital discharges.

The Service will be the access point for all community nursing referrals for the Locality referrals professionals requiring Health or Social Care Services.

The triage nurse will provide clinical triage and support where appropriate. This may range from signposting the referral caller to the appropriate service, making a direct referral to another service or offering immediate clinical advice or treatment.

The post holder is expected to represent the organisation in a professional and courteous manner at all times and provide advice and information using a level of clinical understanding and professional judgement.

To establish and maintain excellent communication links with all Health and Social Care Professionals.

To work independently, exercising assessment and evaluation skills to take a clear and comprehensive referral, for the community nursing teams in the locality obtaining all relevant documentation as appropriate for referral.

Main duties of the job
To work as a key member of the Local Access Point to ensure professionals are able to make referrals through one single point of access

To provide high quality, clinical triage using knowledge, skills and critical thinking and professional judgement

To control and manage calls effectively by using skilled questioning, active listening and excellent verbal communication skills in a calm, professional manner

Work as a member of the nursing team in conjunction with other professionals to promote seamless patient care.

Be prepared to work flexibly, in the interests of self-development and exigencies of the service. To actively participate in the on-going development of the role and support the development of the protocols and processes within the service.

To possess the ability to prioritise tasks, cases and situations appropriately to ensure effective delivery during periods of high demand.

To liaise and communicate clinical information verbally and/or via technical links to healthcare partners to ensure continuity of care for the caller

To refer any issue or concerns outside the scope of post holders responsibility or professional registration promptly to the Operational Lead/Manager.

About us
Come and work with us at our award-winning NHS Trust, leading the way for trying new and better ways of working to help improve life for our local communities.

We have around 9,000 staff who provide physical and mental healthcare, support for people with learning disabilities, and adult social care across Staffordshire, Stoke-on-Trent, Shropshire, and Telford & Wrekin. We also run regional and national services, including help for new parents (perinatal care), eating disorders, forensic services, sexual health, and support for people in prison with mental health, drug, or alcohol problems.

We offer great career development for both clinical and non-clinical roles, with ongoing training and support to help you learn and grow.

We are 'United in our Uniqueness' and committed to creating a workplace where everyone feels welcome and can be themselves, no matter their background or identity. We want our staff to feel supported and valued, and we aim to build a team that reflects the communities we serve. Together, we can make sure every voice is heard, and every difference is respected.

Please note, we may be required to close this vacancy early if we receive a high volume of applications

Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI you must state this in your application.

Job responsibilities

• To work as a key member of the Local Access Point to ensure professionals are able to make referrals through one single point of access
• To offer sound clinical advice that overseas entry into the service
• To provide high quality, clinical triage using knowledge, skills and critical thinking and professional judgement
• To control and manage calls effectively by using skilled questioning, active listening and excellent verbal communication skills in a calm, professional manner
• Identify and report any case of suspected or confirmed abuse to an individual, in accordance with agreed guidance and procedure.
• Work as a member of the nursing team in conjunction with other professionals to promote seamless patient care.
• Be personally accountable for professional and ethical actions and omissions in compliance with the NMC Code of Conduct.
• Be prepared to work flexibly, in the interests of self-development and exigencies of the service. To actively participate in the on-going development of the role and support the development of the protocols and processes within the service.
• To possess the ability to prioritise tasks, cases and situations appropriately to ensure effective delivery during periods of high demand.
• To liaise and communicate clinical information verbally and/or via technical links to healthcare partners to ensure continuity of care for the caller
• To refer any issue or concerns outside the scope of post holders responsibility or professional registration promptly to the Operational Lead/Manager.

Person Specification
Essential

• Current registration with NMC
• Registered Adult Nurse
• Evidence of continued professional development relevant to role
• Hold the ability to demonstrate sound knowledge and application of up to date evidence based clinical practice
• Excellent communication skills
• Effective time management with the ability to meet competing deadlines
• Competent IT skills working across a variety of systems
• Flexibility with working hours to enable 7 day working.

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applicants must have current UK professional registration.