Job summary
This post is open to current employees of the Trust only.

We are seeking Senior Triage Clinicians who have a passion for Urgent Community Response (UCR) to be based in the Worcestershire SPA based at Kings Court 2, Worcester. The post holder would be expected to work closely with the Neighbourhood Teams and system wide colleagues to triage referrals from professionals and facilitate appropriate care for patients and accessing alternative pathways to avoid unnecessary admissions/ambulance call outs.

You would be expected to work shifts across 07.30-18.00 with regular weekend and Bank Holiday working

This is an exciting and rapidly developing area of work with the aim of improving patient experience with particular focus for those at end of life as well as making positive impacts on system pressures, in particular to support colleagues in West Midlands Ambulance Service and in the A&E departments across the county.

This post could be filled by a Physiotherapist or Occupational Therapist also - these are being advertised under separate job reference numbers.

Main duties of the job
The role will require:

• The ability to communicate effectively with others at all levels
• Working flexibly to provide the service delivery need across the local area (the service operates from 7:30am - 6:00pm, Monday to Sunday including bank holidays)
• An enthusiastic, motivated and innovative thinker to become part of a primary care facing community
• The ability to work autonomously and manage your own case load whilst supervising others and working within a multi-disciplinary team
• The ability to problem solve and manage time effectively
• Experience of working in a fast paced and varied environment
• The ability to travel to deliver care services as required

About us
At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.

Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.

We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.

What we offer;

• 27 days leave plus bank holidays, increasing up to 33 days with long service
• Generous NHS pension and enhanced pay when you work unsocial hours
• Flexible and agile working opportunities
• Great maternity, paternity, and adoption support
• Wide range of supportive staff networks
• Health and wellbeing opportunities

If you would like to know more, please visit our website Staff benefits | Herefordshire and Worcestershire Health and Care NHS Trust

Sharing your data - As a data controller we may sometimes need to process your data to pursue our legitimate business interests, for example to request a survey from you (optional), to support the Trusts understanding of where you gained interest in working for the Trust.

Job responsibilities
To triage UCR referrals that are received via the central UCR Hub with particular focus on Palliative Care and End of Life referrals. You will be responsible for triaging referrals for all 12x Neighbourhood Teams across Worcestershire, being able to make skilled judgement and quick and safe decisions as to suitability of referrals. You will then need to liaise with neighbourhood Teams regarding the management of the visits and individual NT demand and capacity escalating to operational UCR and SPA Lead as appropriate.

You will be expected to build strong relationships with relevant staff within the neighbourhood Teams as well as relevant stakeholders including Hospice, Specialist Palliative Care Team to enable current pathways to be mapped and strengthened with the aim of providing a standard response to partner organisations for those patients requiring end of life/palliative care in the community.

You will be expected to undertake daily calls with West Midlands Ambulance Service to identify and triage patients who may be suitable for NT management. As this is a new and developing service you will be expected to contribute to service development and be able to reflect and feedback constructively and manage rapidly changing situations.

To provide in-reach support and education into Worcestershire Royal Hospital.

You will be expected to work shift patterns across the operational hours of 07.30-18.30 including regular weekend and Bank Holiday working.

For full details of the duties and criteria for the role please refer to the job description and person specification attached.

Qualifications
Essential

• Registered Nurse (RN1)
• Graduate Nursing Qualification at Academic Level 6 - or working towards
• Preceptorship training
• Evidence of on-going continuing professional development

Experience
Essential

• Significant post registration experience in a clinical setting - able to demonstrate transferability of experience to community setting
• Experience of management of caseloads or wards and organisation of staff
• Clinical audit/service improvement and development work
• Experience of active participation in interdisciplinary team working

Knowledge
Essential

• High level of clinical knowledge and skill
• Good knowledge of community services and care pathways
• Good working knowledge of positive risk taking and effective risk management strategies

Skills & Abilities
Essential

• High level of clinical skills
• Ability to work independently and set own priorities
• Innovative approach to care and management

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).