Job summary
Triage Clinician- Permanent 37.5 Hours

An exciting opportunity has arisen for an experienced, enthusiastic and motivated nurse to join our hard working team!

We are looking for Clinical Triage Nurses to join the Care Navigation Centre (Dudley Clinical Hub) offering telephone Triage, clinical advice and signposting.

The successful applicant will join an integrated, collaboratively focused team, employing a proactive clinical practice and knowledge to provide phone triage / clinical assessment skills in order to support urgent care for patients across our health economy.

The Service is the single point of access for patients registered with a Dudley GP for all admission avoidance referrals from professionals and for patients requiring Health and Social Care Services.

The Service operates between the hours of 8am - 9pm, 7 days per week, and 365 days per year. The successful applicant will be expected to work flexibly throughout this period. The service offers extensive support and knowledge to enable patients to be managed away from the acute setting and to implement the right level of care support to achieve this.

We need applicants to be flexible, approachable and have a sound clinical evidence based background and knowledge. They will need to be friendly but assertive, and be confident in their own decision making; being able to challenge when necessary.

Main duties of the job
The Triage Nurse will provide clinical support, assistance and professional expertise to all Healthcare professionals in support of avoiding inappropriate hospital attendances and admissions, then referring onto the most appropriate service for the patient's needs. Working closely with, and acting as the referral point for the Urgent Community Response Team.

The primary objectives are to prevent unnecessary admission to acute care and to facilitate collaborative MDT management for patients closer to home. The role involves taking telephone referrals from GP's, West Midlands Ambulance Service, Community Nurses and all other Health Professionals. The triage Nurse will be expected to visit patients in their own home supported by the Medical Lead and Senior Practitioners if required. This will enable the Triage Nurse to receive further training to ensure clinical skills and competencies are maintained.

We are looking for enthusiastic and innovative individuals who possess excellent communication, customer care and IT skills. The candidates will have to be able to prioritise their own workload without supervision, have an excellent telephone manner and be able to work well on their own initiative as well as part of a team.

About us
At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of "excellent health care, improved health for all". We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.

As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.

As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise.

Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values.

Please click below to view our EDI page: Equality, Diversity, and Inclusion - The Dudley Group NHS Foundation Trust (dgft.nhs.uk)

Job responsibilities
Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake.

Please Note Interviews will be taking place at Brierley Hill Health and Social Care Centre.

Person Specification
Education & Qualifications
Essential

• First level Registered Nurse
• Evidence of Band 6 professional development

Desirable

• Physical Health Assessment

Knowledge & Training
Essential

• Evidence of continual professional development
• Post registration experience to include: Evidence of mentoring Project working Specialist training Management and development of others
• Knowledge of Primary Care working

Desirable

• Can demonstrate knowledge of research based practice.

Experience
Essential

• show ability to adapt to change
• Show evidence of care planning using a Nurse Model
• Demonstrate an awareness of current community nursing issues
• Demonstrate a pro-active approach
• Evidence of being able to work as part of a team
• Evidence of working to and achieving defined objectives

Desirable

• Evidence of knowledge relating to caseload management and leadership/provision of support to others

Communication & Relationship Skills
Essential

• Must be able to commute to meet the demands of the role
• Able to communicate effectively with health care professionals and team members

Planning & Organisational Skills
Essential

• Motivated - able to motivate self and others to deliver a quality service
• Forward thinking - to identify opportunities for improvement in service development
• Flexible - to meet the demands of the service
• Enthusiastic - seizing the opportunity for personal and service development

Equality, Diversity, Inclusion and Trust Values
Essential

• Able to provide safe, caring, and effective services
• Values and behaviours that reflect the Trust values of Care, Respect and Responsibility
• Commitment to creating a diverse and inclusive workplace that is free from discrimination and where people feel they belong, and their contribution is valued

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).