Job summary
We have embarked on a significant programme to implement a single Electronic Patient Record (EPR) across the Norfolk and Waveney University Hospitals Group (NWUHG), as part of the wider NHS digital transformation agenda.

The group brings together three acute hospital trusts:

• James Paget University Hospitals NHS Foundation Trust (JPUH)
• Norfolk and Norwich University Hospitals NHS Foundation Trust (NNUH)
• The Queen Elizabeth Hospital King's Lynn NHS Foundation Trust (QEH)

This programme represents a major strategic investment in improving patient care, safety, and operational efficiency across our system.

This is a unique opportunity to contribute your skills and expertise to a high-impact programme that will shape the future of healthcare delivery across Norfolk and Waveney. The EPR programme is central to our ambition to modernise services, enhance clinical outcomes, and support our workforce through improved digital capability.

Our digital mission is a key enabler of transformation into a more integrated, data-driven, and patient-centred healthcare system.

Main duties of the job
The Digital NMAHP will play a key role in the implementation of the Trust's Digital Health Strategy, ensuring the effective and efficient use of healthcare associated technologies to support the delivery of high quality and safe patient care.

Applying knowledge and previous experience of implementing strategies for change, the post holder will build positive and effective working relationships with stakeholders to ensure engagement in the use of technology across the Trust. The Digital NMAHP will promote the adoption of digital working and provide clinical subject matter expertise across a range of projects and programmes. As such the post holder will be supported to spend time in clinical practice to maintain their professional registration.

The post holder will contribute to the design, training, and implementation of systems, analysing inpatient and outpatient processes, and recommending changes to process to achieve increased efficiency and enhanced effectiveness. This will include gap analysis, change impact and lessons learnt whilst supporting the delivery of cost improvement plans (CIPs)

The post holder will be flexible and adaptable and be able to champion and support the safe implementation of new digital solutions. They will raise understanding and awareness of clinical risk management to reinforce the digital clinical safety culture and adherence to the national clinical safety standards

About us
At The QEH we provide a comprehensive range of specialist, acute, obstetrics and community-based services to around 331,000 people across west and north Norfolk, North Cambs and South Lincs.

We are an ambitious organisation that upholds our values of kindness, wellness and fairness. We strive for continuous quality improvement, recently demonstrated in our 2024 CQC maternity inspection rating our services as 'Good', and we are proud to be a place to learn and grow through recognised learning and apprenticeships.

We recognise and reward our 4,000 staff and volunteers, priding ourselves on a community atmosphere and positive team spirit. We have approx. 530 beds across 33 wards and have newly built education and training facilities, a range of modern award-winning centres alongside a talented team of people ready to give you a warm welcome. We love working here and think you will too.

About the Programme, the Norfolk and Waveney University Hospitals Group is implementing a shared Electronic Patient Record across three acute trusts:

• James Paget University Hospitals NHS Foundation Trust, JPUH
• Norfolk and Norwich University Hospitals NHS Foundation Trust, NNUH
• The Queen Elizabeth Hospital King's Lynn NHS Foundation Trust, QEH

Job responsibilities
The successful candidate will play a key role in supporting the delivery of Digital Health transformation programmes across the Trust. Working with clinical, operational and corporate teams, they will lead and facilitate change management activities to ensure the successful adoption and optimisation of digital systems and new ways of working.

Key responsibilities include:

• Leading change management activities using recognised methodologies to support the implementation of digital programmes and transformation initiatives.
• Working with stakeholders to analyse, map, redesign and validate clinical and operational processes, ensuring future-state workflows are safe, effective and aligned to organisational objectives.
• Supporting the design, testing and implementation of new digital solutions, including User Acceptance Testing (UAT), training development and post-implementation support.
• Providing expert advice, guidance and coaching to clinical and non-clinical staff to support change adoption and continuous improvement.
• Promoting the effective use of digital technologies to enhance patient safety, quality of care, clinical outcomes and user experience.
• Acting as a key liaison between end users, project teams, suppliers and system developers, ensuring stakeholder feedback informs system development and service improvement.
• Identifying, monitoring and escalating clinical safety risks associated with digital systems, ensuring compliance with relevant national standards and governance requirements.
• Undertaking analysis of complex information and performance data to support decision-making, benefits realisation and service improvement.
• Leading audits, surveys and benchmarking activities to identify opportunities for optimisation and support the development of action plans.
• Developing and maintaining high-quality project, change and transformation documentation, reports, standard operating procedures and local policies.
• Working collaboratively with senior managers, clinical leaders and multidisciplinary teams to ensure successful delivery of programme objectives and sustainable change across the organisation.

Person Specification
Qualifications
Essential

• Registered Nurse, Midwife or Allied Health Professional on appropriate register e.g. NMC
• Educated at degree level in a health-related subject or equivalent experience.

Desirable

• Quality Improvement Certification
• PRINCE 2 or equivalent
• Change Management qualification or equivalent
• Formal leadership and management training
• Continuing professional development and reflective profile

Experience
Essential

• Extensive Management and Leadership experience within the NHS or similar.
• Significant experience in leading organisational change and introducing safer ways of working.
• Experience in delivering and implementing change.
• Recent clinical experience and experience of daily operational working in a service setting.
• Experience of managing staff from different professional backgrounds.

Desirable

• Knowledge and Experience of working with Quality Improvement Methodologies and Cost Improvement plans.
• Significant experience of implementing Trust wide Digital Health Systems.
• Knowledge and experience of DCB0129 and DCB0160 standards.

Skills
Essential

• Personal resilience and determination to make a tangible contribution to healthcare.
• Excellent written and verbal communication skills and ability to communicate at all levels.
• Strong proven administrative and organisational skills.
• Able to create correspondence and devise visual presentations requiring accurate use of English.
• Ability to analyse complex data and problem solve.
• Ability to plan, prioritise and organise own workload effectively.
• Self-motivated and ability to work without supervision.
• Ability to work under pressure and deliver high quality and accurate work to tight deadlines.
• Excellent standard of documentation and record keeping.
• Ability to prioritise and deliver high quality and accurate work to tight deadlines.
• Ability to lead, motivate and encourage others in a team and handle staff issues with a firm but tactful approach.
• Ability to work within established procedures & guidelines.
• Ability to participate and work within a changing and demanding environment.
• Self-motivated and ability to work without supervision.
• Ability to demonstrate initiative.
• A high level of diplomacy and a non-judgemental attitude.
• Ability to multitask and deal with frequent interruptions and interventions when carrying out complex tasks.

Attitude
Essential

• Effective role model, demonstrating the Collaborative's and QEHKL's Living our values.
• Demonstrates understanding and commitment to Equality, Diversity and Inclusion.

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details
Employer name: Norfolk and Norwich University Hospital
Address: Queen Elizabeth Hospital, Gayton Rd, King's Lynn, PE30 4ET, United Kingdom
Employer's website: https://www.nnuh.nhs.uk/

Employer contact details
For questions about the job, contact: Digital Matron, Megan Hales, megan.hales@qehkl.nhs.uk, 07485787868

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.
Applicants must have current UK professional registration.