Job summary
The clock is ticking.

In just 10 months' time, the Norfolk and Waveney Acute Hospital Collaborative will go live with a single Electronic Patient Record (EPR) system across our three acute hospitals. This is one of the largest and most ambitious digital transformation programmes ever undertaken across our health system, and we are looking for an exceptional leader to help make it a success.

We're seeking an energetic, experienced and highly credible Transformation and Adoption leader who has project management skills to drive change at scale across our organisations. Ideally, you will have already worked in one of the three trusts and understand the opportunities, challenges and cultural differences which impact the delivery transformational change in the NHS and a programme of this scale.

We're looking for someone who can build relationships, inspire confidence, bring people together, and lead complex organisational change across multiple Trusts, services and professional groups. You'll be equally comfortable managing programme delivery as you are engaging senior clinicians, operational leaders and frontline teams to embrace new ways of working.

About the Programme
The Norfolk and Waveney Acute Hospital Collaborative brings together:

James Paget University Hospitals NHS Foundation Trust (JPUH)

Norfolk and Norwich University Hospitals NHS Foundation Trust (NNUH)

The Queen Elizabeth Hospital King's Lynn NHS Foundation Trust (QEH)

Main duties of the job
The Opportunity
Within this role, you will work with the Chief Operations Information Officer to play a pivotal role within the EPR leadership team, supporting the delivery of the Transformation and Adoption workstream across all three Trusts.

Working closely with clinical, operational and programme leaders, you will coordinate and drive key elements of the programme including:

• Change management & transformation delivery
• Organisational readiness planning
• User Acceptance Testing (UAT) coordination & oversight with the Testing Lead
• Leadership & culture initiatives
• Support Benefits realisation with the Benefits Lead
• Process redesign & optimisation
• Communications & engagement activities
• Workforce preparedness & adoption planning
• Management & support of EPR Champions, Super Users & local Change Teams across the Trusts

Why This Role Matters
The next ten months will be critical to the success of our EPR programme.

This role offers a rare opportunity to influence one of the most important transformation programmes ever delivered across Norfolk and Waveney. You will help shape the future of patient care, support thousands of colleagues through change, and leave a lasting legacy across our three hospital trusts.

If you're a collaborative leader who thrives in complex environments, can deliver at pace, and is excited by the challenge of leading transformational change on a major scale, we'd love to hear from you.

About us
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.

We can offer you the full range of NHS benefits/discounts and in addition:

• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room at NNUH Colney Lane site
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH Colney Lane site
• Free 24-hours confidential counselling support
• On-site Nursery at NNUH Colney Lane
• On-site cafes offering staff discounts at NNUH Colney Lane
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

Details
Date posted: 22 September 2026
Pay scheme: Agenda for change
Band: Band 8a
Salary: £57,528 to £64,750 a year pa pro rata
Contract: Fixed term
Duration: 10 months
Working pattern: Full-time, Flexible working, Compressed hours
Reference number: 234-26-EPR-TAL
Job locations: Norfolk County Hall, Martineau Lane, Norwich, NR1 2DH, United Kingdom

Job responsibilities
What You'll Be Doing
This high-profile role will see you:

• Lead the delivery of Transformation and Adoption projects and milestones across the programme
• Work collaboratively with local Trust Change Leads, Clinical Leads and operational teams to drive adoption and readiness
• Coordinate and oversee User Acceptance Testing activities across the three organisations
• Develop, support and energise networks of EPR Champions and Super Users
• Identify and manage programme risks, issues and dependencies
• Provide governance, reporting and assurance to programme boards and senior stakeholders
• Support cultural and behavioural change required to embed new digital ways of working
• Challenge existing processes and facilitate service redesign opportunities
• Build strong, productive relationships across organisational boundaries
• Create momentum, engagement and enthusiasm for change throughout the programme lifecycle
• Support benefits realisation and ensure transformation outcomes are achieved following deployment.

Who We're Looking For
You will be a transformational leader with a track record of delivering complex change programmes, ideally within healthcare.

You'll bring:

• Significant experience in programme and project management
• Strong change management and transformation expertise
• Excellent stakeholder engagement and relationship-building skills
• Experience working across organisational boundaries and influencing senior leaders
• The ability to communicate complex and sensitive information effectively
• Strong facilitation, presentation and negotiation skills
• Experience motivating teams and overcoming resistance to change
• A structured approach to governance, planning and delivery
• A passion for improving services and delivering lasting benefits for patients and staff.

Most importantly, you'll understand that successful EPR implementation is not just about technology. It's about people, behaviours and adoption.

Person Specification
Qualifications
Essential

• Accredited project management qualification (e.g. PRINCE2, MSP, APM) or equivalent experience in programme/project delivery

Experience
Essential

• Significant experience of leading large-scale transformation, change management, service improvement or digital programmes within a healthcare setting.
• Experience of project management with evidence of delivering major healthcare improvements and managing complex stakeholder environments

Desirable

• Knowledge and understanding of NHS digital transformation, Electronic Patient Records (EPRs), national digital priorities and organisational readiness approaches.
• Demonstrate understanding of delivering organisational readiness in with different trust cultures.

Skills
Essential

• Ability to influence, motivate and engage clinicians, frontline staff and senior leaders to adopt new ways of working and support organisational change.
• Excellent organisational, facilitation and relationship-building skills, with the ability to work collaboratively across organisations and professional groups.

Attitude
Essential

• Commitment and drive to deliver change, enthusiasm for continuous improvement, and ability to work flexibly in a complex and fast-paced environment.
• Effective role model, demonstrating the Collaborative's values of; QEHKL's Living our values NNUH's PRIDE values JPUH's CARER Values

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details
Employer name: Norfolk and Norwich University Hospital
Address: Norfolk County Hall, Martineau Lane, Norwich, NR1 2DH, United Kingdom
Employer's website: https://www.nnuh.nhs.uk/ (Opens in a new tab)

Employer contact details
For questions about the job, contact: Chief Operations Information Officer EPR, Jonathan Harrowven, Jonathan.harrowven@nnuh.nhs.uk