Job summary
Would you like to join our dynamic team in the Paediatric unit in our Children's Emergency Department?

An exciting opportunity has become available to be part of a growing, vibrant Paediatric team within the Cumberland Infirmary, Carlisle.

We are looking to appoint a passionate, enthusiastic, motivated and dynamic Band 3 Clinical Support Worker /Play Specialist. Play is an integral and hugely valued element of care within the A&E environment and this role is vital and important in providing all round holistic care to children and their families.

Whilst taking on the role as the Paediatric Play Assistant you will also be expected to comply with the duties of a CSW when needed.

Our Paediatric Emergency Department within the main A&E includes; a triage room, 3 treatment rooms including a paediatric HDU and a safe room to see and safely assess children and young people with mental health presentations.

Candidates must have experience working with children and previous relevant training such as Level 3 childcare.

This post will be shift work but will not include night shifts to enable us to have cover of a play specialist more hours within the week.

Main duties of the job
Please see attached job description and specification for detailed information regarding duties of the role.

You will work in the A&E department as part of a multidisciplinary team assisting the in the care of children.

About us
At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.

Our 5 key principles demonstrate our belief in the delivery of 'safe, high quality care every time':

• Being a clinically led organisation
• Quality and safety at the heart of our Trust
• A positive patient experience every time
• A great place to work
• Managing our money well

As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.

Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.

Details
Date posted: 14 October 2026
Pay scheme: Agenda for change
Band: Band 3
Salary: £25,760 to £27,476 a year Per Annum
Contract: Permanent
Working pattern: Full-time
Reference number: 262-A-26-8266179-A
Job locations: Accident & Emergency, Cumberland Infirmary, Carlisle, CA2 7HY, United Kingdom

Job responsibilities
Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.

Benefits
NCIC can offer successful future employees the following benefits:

• 27-day holiday scheme rising to 33 after 10 years
• Flexible working Scheme
• NHS Discounts*
• Salary Sacrifice schemes including lease cars and Cycle to Work*
• Excellent opportunities for development*
• Competitive NHS Pension scheme
• Vivup is a free, confidential counselling and information service to assist with personal or work-related problems

*Subject to eligibility

Important Information
Please ensure that you document evidence of meeting all the essential criteria in the supporting information.

If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.

Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.

Person Specification
Essential qualifications

• Level 3 vocational qualification or Short courses and completion of competency workbook equivalent to Level 3 in a range of patient and clinical care duties or Equivalent knowledge and experience in a range of clinical care duties equivalent to Level 3
• Theoretical knowledge
• Experience of a range of care and related procedures
• Clinical observations
• Knowledge of data protection legislation and health and safety at work legislation
• National Care Certificate or commitment to complete within 12 weeks of commencing employment
• Numeracy and Literacy Level 2

Desirable qualifications

• Undertaken relevant additional training for Clinical Support Workers

Essential knowledge and experience

• Experience of working in health or social care
• Experience of undertaking and recording clinical observations and escalating changes or findings
• Working knowledge of legislation underpinning care provision
• Understanding of the importance of robust, accurate, clear, timely documentation
• Insight into behaviours and skills of a carer and the need for effective team work
• Knowledge of Safeguarding
• Understanding work-related boundaries
• Awareness of GDPR and the need for confidentiality

Desirable knowledge and experience

• Familiarity with current NHS and social care policies
• Computer skills
• Clinical policies and procedures
• Evidence of understanding of Trust Business
• Experience of working in the Trust previously

Essential skills and aptitudes

• Excellent interpersonal, communication and active listening skills. Ability to adopt appropriate styles and methods of communication
• Time-keeping, planning and prioritisation skills
• Basic IT skills to use electronic patient records and other Trust systems
• Analytical and judgement skills to make decisions based on patient / service user interactions, observations and metrics
• Ability to demonstrate the importance of holistic person centred care and related procedures
• Attention to detail
• Ability to use initiative appropriately
• Ability to demonstrate the compassionate values and behaviours needed for dignified care
• Desire to encourage and support patients to remain as independent as possible
• Ability to deal with a wide range of people at all levels, including clients, carers, family, health and social care colleagues and other professionals
• Caring and empathetic
• Motivated and with a pro-active approach
• Ability to work independently and as part of a team
• Committed to providing high quality patient care
• Willingness to undertake job related training and multi-disciplinary competencies for more effective patient care
• Personal resilience
• Ability to work calmly and effectively under pressure
• Presents self as courteous, respectful and helpful and understands importance of professional image
• Reliable, adaptable and dependable

Desirable skills and aptitudes

• Keyboard skills
• Venepuncture

Essential personal circumstances

• Willing to work flexible hours including nights, weekends and bank holidays
• Flexible and versatile approach to meet the needs of the service

Desirable personal circumstances

• Ability to travel between the sites from which the Trust undertakes its business, or attend meetings or training off-site

Essential other requirements

• Promote equality and value diversity
• Adhere to Trust Values and professional behaviours

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies. If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.

Apply
Apply through our website.