Job summary
Make a Difference Every Day

Are you an experienced Team Leader or Deputy Manager ready to take the next step in your career?

Do you have the leadership skills to support and inspire a team whilst ensuring outstanding care for vulnerable adults?

We are looking for a dedicated and motivated Registered Manager to support the day-to-day management of our supported living and day service. At Harrogate Home Support and Day Service, we offer support to people living in their own homes as well as a day service for people with a physical disability, learning disability and/or autism. We are proud to be rated as Good by CQC, and to have achieved Advanced Accreditation status with the National Autistic Society.

This is an exciting opportunity which will allow you to make a genuine difference to people's lives while leading and developing a high-quality service.

Main duties of the job
Summary of Responsibilities

Lead care and support services to ensure they are safe, effective, caring, responsive, and well-led. Maintain compliance with Care Quality Commission (CQC) standards and North Yorkshire Council (NYC) policies

Drive continuous improvement and maintain accreditation through proactive change management.

Coordinate and organise care services for new and transferring individuals.

Ensure care is delivered in accordance with policies, procedures, care plans, and service level agreements.

Maintain effective working relationships with partners and other external stakeholders to ensure the quality-of-service delivery is maintained for the service

Lead, supervise, and motivate care staff to achieve high standards of performance through performance appraisals, training and development

Support recruitment, selection, induction, and retention activities.

Provide regular supervision and day-to-day guidance to team memebers.

Plan and manage staffing rotas, including arranging appropriate cover.

Authorise timesheets and ensure financial administration processes are adhered to.

Be responsible for the effective management of a budget

Ensure effective communication with service users, families, carers, colleagues, and partner agencies.

Ensure staff comply with health and safety requirements and risk management procedures.

Promote and uphold safeguarding practices at all times.

About us
NYC have a wide range of benefits including generous annual leave entitlement, access to the Local Government Pension Scheme and to our employee benefits scheme, and commitment to staff training and development.

Job responsibilities
Ensure that resources are used in a planned way in order to maintain an efficient and cost-effective service which takes full account of both changing needs and resource availability.

Contribute to and implement an annual Service Performance Plan. Ensure quality outcomes for individuals within the promoting a persons wellbeing, independence, and healthy outcomes.

In conjunction with the line manager, contribute to the improvement and modernisation of business processes consistent with the Council and Directorate standards and procedures

Ensure that the service complies with both the Care Quality Commission regulated activities and ensure that the service works within NYC policies and procedures.

Contribute to the development and maintenance of multi-disciplinary partnerships with other organisations, including health providers, Clinical commissioning groups and other commissioners exploring and negotiating on behalf of NYC on mixed models of service delivery within a specified service(s)

You will undertake and monitor and sign off the induction of new starters supporting their completion of the skills for Care Induction.

Ensure care staff work in accordance with individual care and service plans.

Agree and organise services for new/transferring people.

Ensure clear arrangements are in place regarding the provision of unscheduled care to residents in emergency situations.

Ensure effective communication with individuals using the service, families, carers, and others involved in caring for residents.

Ensure Senior Care & Support Workers and/or Team Leaders plan and implement rotas for staff cover, organise, and ensure adequate staffing cover, authorisation of timesheets and other payments.

Recruitment, Selection and Induction of staff.

Ensure risk assessments are carried out and that staff work within the Risk Management framework. Responsibility for the health and safety and welfare of all staff in your area of responsibility.

Monitor sickness absence across your area of responsibility. With appropriate guidance from Human Resources take a lead role in proactively dealing with any formal issues arising from sickness absence, disciplinary, performance, grievances etc.

Appraise the line manager of matters arising which are particularly sensitive in nature or are controversial.

Deal with any complaints assigned.

Deputise for line manager as appropriate

Contribute to the analysis of community needs and commissioning plans.

Person Specification
Experience
Essential

• We are looking for someone who has:
• Previous experience in a care setting, including supervising or leading staff.
• Strong leadership, organisational, and communication skills.
• Experience of staff supervision, performance management, and development.
• Knowledge of safeguarding, health and safety, and risk management principles.
• A commitment to delivering high-quality, person-centred care.
• The ability to make decisions confidently and work effectively under pressure.
• Excellent spoken and written English skills.
• Additional Information
• A satisfactory DBS check is required for this post.
• It is an expectation that Registered Managers actively develop their knowledge, skills, and competencies in line with recognised management standards.
• This role involves regular spoken communication and requires a confident use of the English language.
• A level 3 qualification in Care, Promoting Independence or equivalent is required with a commitment to undertake a level 5 qualification in Leadership for Health and Social Care
• There is a requirement for the successful applicant to achieve registration with CQC as a fit and proper person to manage a registered service.

Qualifications
Essential

• An NVQ level 3 in Care/Promoting Independence or CQF Level 3 Diploma in Health & Social Care
• The Level 5 Diploma in Leadership for Health and Social Care and Children and Young Peoples Services OR commitment to achieve this qualification within 12 months.
• Registered Manager Qualification or commitment to achieve Managers qualification within 12 months. Post holders require registration with Care Quality Commission (CQC) and will need to undertake a successful interview process to achieve registration as a fit and proper person to manage a registered service.

Desirable

• A management qualification.
• A professional social care or health qualification e.g., Social Work, OT, Nursing
• Management or Business qualification to NVQ level 4, BTEC, HNC

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details
Employer name: North Yorkshire Council
Address: Harrogate area, Harrogate, North Yorkshire, HG1 1AB, United Kingdom
Employer's website: https://www.northyorks.gov.uk/ (Opens in a new tab)

Employer contact details
For questions about the job, contact:
Service Manger
Sandra Mitchell
Sandra.mitchell@northyorks.gov.uk
01609535877

Details
Date posted: 23 September 2026
Pay scheme: Other
Salary: £39,481 to £44,253 a year
Contract: Permanent
Working pattern: Full-time
Reference number: F0025-26-0043
Job locations: Harrogate area, Harrogate, North Yorkshire, HG1 1AB, United Kingdom

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