Job summary
This is a key role within the Mental Health Community Pathway taking operational responsibility for the services which operate out of hours. The aim is to bring together all services out of hours as one team working closely together with defined functions.

The OOM (Out of hours Operational Manager) will foster a culture of the services working together to ensure that service user and carers journey through services are seamless.

The OOM will manage and support staff to manage service users who present with highly complex needs; they will be required to attend and manage incidents or complex situations, and support clinically at times of increased activity and acuity.

Main duties of the job
The Out of Hours Manager (OOM) will be responsible for the coordination and management of the staffing resource of a range of services inclusive of:

• Acute Liaison Mental Health Services in Kettering and Northampton General Hospitals
• Crisis Response Unit
• Police Street Triage
• Integrated Response Hub
• Crisis Cafes
• Crisis Houses

Working with partners including Mind, Northamptonshire Police and EMAS

Reporting to the Service Manager within the Crisis Pathway

About us
NHFT is an NHS Community and Mental Health Foundation Trust, providing physical, mental health and specialty services in hospital settings and in the community. We provide over 200 services across the county - as well as some specialist services in bordering and nearby counties. We work together with our partners to ensure that everyone who comes through our doors receives compassionate, person-centred care, regardless of their background or circumstances.

NHFT promotes a culture of learning, to improve the care and safety of our patients and colleagues. We have achieved our 'outstanding' rating by encouraging opportunity, innovation, development and growth across our workforce.

At NHFT we believe that work should be rewarded in every sense which is why we are proud to an accredited living wage employer.

We aim to support financial wellbeing and create an environment where are people feel valued and able to thrive.

Details
Date posted: 19 October 2026
Pay scheme: Agenda for change
Band: Band 7
Salary: £49,387 to £56,515 a year pa pro rata
Contract: Permanent
Working pattern: Full-time
Reference number: 270-TH453-MH

Job responsibilities

• Leading, managing and coordinating the out of hour services within the crisis pathway
• Ensuring safe and effective delivery of services
• Support and manage complex cases
• Rota management
• Being on the on-call rota
• Line managing staff
• Providing supervision and reflective practice to staff
• Being a point of escalation for the teams out of hours
• Communicate and work effectively with partner agencies
• Audits and ensuring standards of care are being met within the teams

The role will involve working closely with the OOMs who are based in the Adult Inpatient Service and there will be times where cross cover may be required.

Please note this is not an exhaustive list of duties and responsibilities of the post. The post holder may be required to undertake other duties as may reasonably be required commensurate with the grade and/or hours of work at the post holders initial place of work or at any other of the Trusts establishments.

Person Specification
Qualifications - Essential

• Holds Qualification for role (RMN/OT/SW)
• Post qualification experience in mental health crisis role

Qualifications - Desirable

• Management qualification

Experience - Essential

• Experience of supervising others in previous roles

Experience - Desirable

• Able to work across multiple service - experience in management

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website.

Employer details
Employer name: Northamptonshire Healthcare Foundation Trust
Address: Highfield Clinical care centre, Clifftonville Road, Northampton, NN1 5BD, United Kingdom
Employer's website: https://www.nhft.nhs.uk/

Employer contact details
For questions about the job, contact: Service Manager Crisis Pathway, Christine Elizabeth Edwards, christine.edwards2@nhft.nhs.uk, 07718271639

Closing date: 02 November 2026. Apply through our website.