Product & Innovation Manager
Location: Barbican, London | Work Mode: Hybrid | Department: Commercial | Type: Permanent | Time: Full Time
Salary: Competitive salary available, depending on experience
Hours: 37.5 hours per week

As our Product & Innovation Manager, you will play a key role in delivering Nuffield Health's purpose to build a healthier nation by designing, developing, and evolving customer-centric products, services, and propositions. With a focus on Primary Care and Corporate offerings, you'll ensure seamless, high-quality customer journeys across all Nuffield services, from initial engagement through to outcomes and follow-up care, creating integrated pathways that meet the needs of consumers, employees, and clients.

As our Product & Innovation Manager you'll:

• Interpret customer needs using insights and market research to shape current and future products and services
• Design and develop individual and bundled propositions aligned to different customer segments and improved health outcomes
• Define and evolve a clear product and services catalogue with measurable KPIs aligned to strategic objectives
• Build strong internal and external relationships to stay ahead of trends in Primary Care, corporate healthcare, and wellbeing technologies
• Develop clear, consistent product requirements and robust business cases to support investment and prioritisation decisions
• Collaborate cross-functionally to ensure high clinical standards, excellent execution, and market-leading customer experiences
• Ensure seamless, high-quality customer journeys across all touchpoints, including digital, in-person, and referral pathways
• Establish and manage partnerships, including supporting contract negotiations and aligning with commercial and strategic goals

To succeed as a Product & Innovation Manager you'll bring:

• Proven experience in product/service design and innovation within a complex, transforming organisation
• Strong stakeholder management, influencing, and communication skills at all levels
• Good understanding of healthcare trends, Primary Care services, and emerging technologies
• Commercial acumen with the ability to develop profitable, sustainable product portfolios
• Excellent analytical, conceptual thinking, and problem-solving capability
• Resilience, leadership capability, and the ability to navigate ambiguity and drive outcomes
• Strong relationship-building skills with internal teams, partners, and clients
• Collaborative, outcome-focused approach with a clear understanding of Nuffield Health's strategic direction

Helping you feel good.
We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options.

At Nuffield Health, we take care of what's important to you.
If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role.

Apply today… It starts with you.

About Us
Nuffield Health, is the UK's largest healthcare charity. For over 60 years, we've been working to make the UK fitter, healthier, happier and stronger. All for the public benefit.

We do this through our family of 31 award-winning hospitals, 113 fitness and wellbeing centres, healthcare clinics and over a 100 workplace wellbeing services.

As a charity, we reinvest all our income into our services, into pioneering improvements in care, and most importantly into our social impact programmes, which are designed to support people who would not normally be able to afford or access our services.

Its all part of our mission to give everyone the care they need and to build a healthier nation.