Primary Care 24

Telephone Triage - Paramedic
The closing date is 12 December 2026

Job summary
Are you a clinician with telephony triage experience? We are looking for Urgent Care Practitioners to join our out of hours team either in a salaried or bank position. You will provide skilled and effective assessment of patients presenting clinical need through telephone consultation, using professional clinical judgement with the support of clinically based algorithms.

Main duties of the job
What will I be doing?

• Liaising with nominated medical / nursing leadership team to provide oversight and coordination of patients awaiting contact.
• Managing clinical demands in collaboration with the Clinical Coordinator / Shift Manager to ensure delivery of safe care to agreed waiting times.
• Escalating concerns / priority patients to the Clinical Coordinator / On-call teams
• Reviewing patients awaiting contact to provide oversight and minimise clinical risk by actively filtering for potential signposting to more appropriate services.
• Based around a Red Flag approach of triage, prioritise patients in line with the service escalation plans which include the elderly, palliative patients and those who have a risk of deterioration
• Apply clinical skills and reasoning to ensure patients are transferred safely between different clinical dispositions and signposted when required and safe clinically safe.
• Providing skilled and effective assessment of patients presenting clinical need, through telephone consultation, using professional clinical judgment with the support of clinically based algorithms.

About us
Primary Care 24 (PC24) is a not-for-profit social enterprise established in 2004, predominately delivering NHS contracts. The majority of our surplus is reinvested in patients and staff. We believe that primary healthcare should be accessible for everyone and are committed to delivering the best quality care we can, challenging social exclusion and working locally, where and when we can, to support our communities. We combine the best of the NHS with social enterprise innovation, developing solutions for NHS primary care and caring for our clinicians so that they can, in turn, care for our patients.

Come join our proud team!
Please view the JD for the role you are interested in. Once you apply, we will be in touch to discuss if you prefer salaried or bank, individual shifts, salary and location depending on your department preference.

Details
Date posted: 13 November 2026
Pay scheme: Other
Salary: £49,583 to £49,583 a year
Contract: Permanent
Working pattern: Full-time
Reference number: VP06A61E68
Job locations: Merseyside, L131FB, United Kingdom

What do I need?

• Extensive experience in emergency health care settings
• Significant expertise in clinical triage
• Degree Clinical Practice
• Minimum 3 years post qualification experience
• Clinical Examination and Diagnostics Level 6 / 7 or relevant telephony triage experience
• Experience of working in urgent care / primary care or similar setting

What's on offer?
Salaried:

• £49,583.00 per annum (pro rata)
• Home working available once completed probationary period
• 27 days annual leave pro rata - previous NHS Service will be taken into account
• NHS pension, car fleet & home electronics schemes
• Cycle to work scheme
• Eligible to apply for blue light card
• Colleague wellbeing package - which includes a doctor line, access to Westfield rewards, wellbeing support and gym discounts.

Bank:

• £28.42 per hour
• Bank agreement, where you can bid for the shifts available that suit you
• NHS Pension Scheme
• Eligible to apply for the blue light card

This vacancy may close before the closing date if the recruiting manager deems sufficient applications have been received. Therefore, it is advised to complete your application as early as possible to avoid disappointment.

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website. From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.