Job summary
We are seeking a compassionate and motivated Health Care Assistant to join our busy and dynamic outpatient team. This role is essential in supporting the delivery of safe, high-quality patient care across a range of outpatient services.

You will work cross site between Sandwell Hospital and the Birmingham Treatment Centre working closely with registered nurses, doctors, and the wider multidisciplinary team to ensure a smooth patient journey and positive patient experience.

Main duties of the job

• Assist in the care and support of patients attending outpatient clinics
• Prepare clinical areas, ensuring they are clean, stocked, and ready for use
• Support with basic clinical observations (e.g., blood pressure, pulse, height, weight)
• Chaperone patients during examinations when required
• Assist with minor procedures and patient positioning
• Maintain accurate patient records and documentation
• Provide reassurance and support to patients and relatives
• Promote patient dignity, privacy, and respect at all times
• Adhere to infection prevention and control policies

About us
Sandwell and West Birmingham NHS Trust (SWB) serves Birmingham and the Black Country - one of the country's most culturally diverse areas. It's a friendly and welcoming place - a place where you can belong, and a place where you can grow.

We care for our patients, we care about our population, and we care about our people.

Our values - Ambition, Respect and Compassion - are at the heart of who we are. They guide us every step of the way; how we work with each other, and how we look after our patients and their families; how we respect and value the rich diversity of our team and our community.

Our Trust has always aspired to be more than a hospital, more than a healthcare provider. Our purpose is to "Improve the Life Chances and Health Outcomes of our Population." It is what inspires, drives, and unites us every day. It's what makes us unique.

We want working at SWB to feel like more than just a job. We want our Trust to be a place where you can feel you belong. A place where you feel happy, safe, and rewarded. A place where you can develop your career in whatever way you choose. When we say we're 'with you all the way' we want you to know that we mean it. Visit the SWB website to find out more about our ambitions and people plans.

Details
Date posted: 16 October 2026
Pay scheme: Agenda for change
Band: Band 3
Salary: £25,760 to £27,476 a year per annum
Contract: Permanent
Working pattern: Full-time, Part-time
Reference number: 381-WC-8036177-A
Closing date: 22 October 2026

Job responsibilities
The main aim of the role in question is to support and assist the qualified nursing team alongside the medical team in providing a friendly safe environment for patients accessing our services.

This will incorporate the following main key responsibilities -

• Assist in the care and support of patients attending outpatient clinics
• Prepare clinical areas, ensuring they are clean, stocked, and ready for use
• Support with basic clinical observations (e.g., blood pressure, pulse, height, weight)
• Chaperone patients during examinations when required
• Assist with minor procedures and patient positioning
• Maintain accurate patient records and documentation
• Provide reassurance and support to patients and relatives
• Promote patient dignity, privacy, and respect at all times
• Adhere to infection prevention and control policies

Person Specification
Experience
Desirable

• Previous experience in a hospital health care environment.

Qualifications
Essential

• Key skills - literacy and numeric (or equivalent)
• NVQ Level II In Direct Care or willing to work towards achieving qualification

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.

Employer details
Employer name: Sandwell and West Birmingham NHS Trust
Address: SWB NHS Trust, Hallam Street, West Bromwich, B71 4HJ, United Kingdom
Employer's website: https://www.swbh.nhs.uk/

Employer contact details
For questions about the job, contact: Matron Tracy Weston, tracy.weston@nhs.net, 07970283339