Job summaryAre you an experienced operational leader with a passion for delivering outstanding patient care in fast-paced, complex environments?We are seeking an exceptional leader to join our Emergency Operations Centre Senior Leadership Team, leading Remote Clinical Care and AQI Hear & Treat delivery. Working at the heart of the largest ambulance service in England, you will provide visible, values-led leadership to clinical leaders, ensuring safe, effective and resilient remote clinical care services.This challenging and rewarding role is ideal for a registered clinician with significant operational leadership experience. You will lead on service performance, patient safety, workforce planning, quality improvement and operational resilience, while supporting future leaders and driving continuous improvement.As a recognised expert in remote clinical care, you will influence strategic decisions, lead service improvement and help shape the future of clinical triage within the Trust. Working with colleagues across operations, governance and corporate services, you will ensure patients receive the right care, at the right time, while maintaining high standards of safety, quality and professional practice.If you are a credible, inspiring leader who thrives under pressure, values collaboration and is committed to excellence for patients and staff, we would love to hear from you.
Main duties of the jobReporting to the Head of EOC, Remote Clinical Care and Governance, the EOC Operations Manager, Remote Clinical Care is a senior leader responsible for the safe, effective and resilient delivery of remote clinical care and AQI Hear and Treat services across Emergency Operations Centres, aligned to Trust strategy and operational priorities.
The post holder will provide visible leadership to the EOC Clinical Team, ensuring high standards of performance, patient safety, quality, governance and people management. They will line manage EOC Clinical Team Managers, promoting accountability, sound professional judgement and continuous improvement.
Working in a fast-paced environment, they will make decisions that balance patient safety, service performance and staff wellbeing. As part of the EOC Senior Leadership Team, they will support Trust objectives, national standards and contractual requirements while embedding consistent, evidence-based practice and high-quality care.
Acting as the Trust's expert in Remote Clinical Triage, the post holder will provide specialist advice across EOC services, maintain clinical competence, and work with colleagues to ensure effective processes and standards across health and safety, IPC, estates and audit.
The role requires strong partnership working, regular travel to Exeter and Bristol EOCs, and travel across the South West region as required.
About usWorking for us is an experience like no other. We provide emergency and urgent care, 24 hours a day, 365 days a year, operating across the largest ambulance region in England and responding to an average of 2,650 incidents every day.
We remain committed to ensuring that we provide the best possible care for all our patients, which is reflected in our new five-year strategy which has continually improving patient care at its very core.
If you embody our values of one team, compassionate and innovative and are looking to make a real difference to peoples' lives, then we would love to hear from you.In return we will equip you with the skills and resources you need to thrive in your role.
You will have opportunities to progress to roles across the Trust and enjoy continuous professional development.
Benefits- Competitive NHS salary
- A standard working week of 37.5 hours
- Holiday entitlements of 27 days per year, plus general and public holidays, rising to 29 days after 5 years and 33 days after 10 years
- Pay enhancements for out of hours, shift and overtime working
- Generous Pension Scheme
- Career and salary progression
- Car leasing scheme (this is subject to your pay not falling below the National Living Wage)
- Free parking across Trust sites
- Staff networks
- Wide range of discounts from various organisations across the UK
DetailsDate posted: 07 August 2026
Pay scheme: Agenda for change
Band: Band 8a
Salary: £57,528 to £64,750 a year per annum (indicative)
Contract: Permanent
Working pattern: Full-time
Reference number: 202-8201902
Job locations: Bristol EOC, St James court, Bristol, BS32 4QJ, United Kingdom
Job responsibilitiesFor further information about this role please see the attached job description and person specification.
Alternative formats of our vacancies are available upon request to HRServices@swast.nhs.uk . Accessibility statement available upon request.
Person SpecificationEducation and qualificationsEssential- Registered Clinician (HCPC, NMC or GMC)
- Educated to post graduate level (or significant demonstrable equivalent experience)
- Full Driving Licence
- Previous managerial / leadership experience
Desirable- Blue light driving qualification
- Command qualified
Previous experience (Paid/ Unpaid relevant to job)Essential- Experience of operational delivery/ operations management
- Significant Clinical practice experience
- Experience as a clinical Manager / Leader
Desirable- Emergency Control Room Experience
Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer detailsEmployer name: South Western Ambulance Service NHS Foundation Trust
Address: Bristol EOC, St James court, Bristol, BS32 4QJ, United Kingdom
Employer's website: https://www.swast.nhs.uk
Employer contact detailsFor questions about the job, contact: Head of EOC - Clinical Operations & Safety, Richard Garment, Richard.Garment@swast.nhs.uk
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). 
